Using the Oculus Store

Getting Started

You can download new content from the Oculus Store on your PC computer, or from your Oculus Rift S or Rift headset in VR. Whenever you buy or download something, you can choose to download it on a system drive that’s formatted to use the NTFS file system. All of the content you download will show up in your Oculus library.

To download content in the Oculus Store:

From your PC computer:
  1. Open the Oculus app on your computer
  2. Click what you want to download
  3. Click the price to buy it or click Free if it’s a free download
From your Rift S or Rift headset:
  1. Put on your headset and select Store at the bottom
  2. Select what you want to download
  3. Select the price to buy it or select Free if it’s a free download
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When you browse content in the Oculus Store, you can view the comfort rating to see if the experience is right for you. We work closely with developers to make sure the comfort rating accurately matches the experience. If you’re new to VR, we recommend starting with content that’s rated Comfortable before trying Moderate, Intense or Unrated.

Comfort Ratings

The following comfort ratings can be found in the Oculus Store:

Comfortable experiences are appropriate for most people, although this rating doesn’t mean that an experience is going to be comfortable for everyone. These experiences generally avoid camera movement, player motion, or disorienting content and effects.


Moderate experiences are appropriate for many but certainly not everyone. These experiences might incorporate some camera movement, player motion, or occasionally disorienting content and effects.


Intense experiences aren’t appropriate for most people, especially those who are new to VR. These experiences incorporate significant camera movement, player motion, or disorienting content and effects.


Unrated experiences may contain intense content, which may not be right for most people, especially those who are new to VR. If you experience motion sickness or other VR effects from an unrated experience, you should select another unrated experience, or try an experience in the Oculus Store that’s rated for your comfort level.

Note: When we assign a comfort rating, we’re judging the default experience.


Finding Ratings

To view the comfort rating for Oculus Rift or Rift S content:

From the Oculus PC app:
  1. Open the Oculus app on your computer.
  2. Click what you want to view the comfort rating for.
  3. View the comfort rating below the price.
From the Oculus Rift S or Rift Headset:
  1. Put on your headset and select Store at the bottom.
  2. Select what you want to view the comfort rating for.
  3. View the comfort rating below on the right.
From the Oculus app on your phone:
  1. Open the Oculus app on your phone and then tap Store from the bottom menu.
  2. Select Apps for Oculus Rift and Rift S from the top left drop down menu.
  3. Tap the game or app you want to view the comfort rating for.
  4. View the comfort rating to the right of the review score.

To view the comfort rating Oculus Quest content:

From the Oculus app on your phone:
  1. Open the Oculus app on your phone and then tap Store from the bottom menu.
  2. Select Apps for Oculus Quest from the top left drop down menu.
  3. Tap the game or app you want to view the comfort rating for.
  4. View the comfort rating to the right of the review score.
From the Oculus Quest Headset:
  1. Put on your headset and select Store from the bottom menu.
  2. Select the app or game you want to view the comfort rating for.
  3. View the comfort rating below on the right.

To view the comfort rating Oculus Go content:

From the Oculus app on your phone:
  1. Open the Oculus app on your phone and then tap Store from the bottom menu.
  2. Select Apps for Oculus Go from the top left drop down menu.
  3. Tap the game or app you want to view the comfort rating for.
  4. View the comfort rating below the price.
From the Oculus Go:
  1. Put on your headset and select Store from the bottom menu.
  2. Select the app or game you want to view the comfort rating for.
  3. View the comfort rating below on the right.

To view the comfort rating for Gear VR content:

From the Oculus app on your Android phone:
  1. Open the Oculus app on your phone and then tap Store at the bottom.
  2. Tap what you want to view the comfort rating for.
  3. View the comfort rating to the right of the review score.
From the Samsung Gear VR:
  1. Put on your headset and select Store at the bottom.
  2. Select the app or game you want to view the comfort rating for.
  3. View the comfort rating below on the right.
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When you browse Oculus Rift content in the Oculus Store, you can see the supported player and tracking modes.

Supported Player Modes

Player modes let you know what types of player movement the content supports. Some content may support multiple player modes, while others may require additional devices (example: Oculus Touch). Rift content supports the following player modes:

  • Sitting: Content that can be experienced sitting and works best with a minimum play area of 3 feet by 3 feet (1 meter by 1 meter). We recommend using a rotating desk chair when using Sitting content.
  • Standing: Content that needs to be experienced standing and may require you to step in any direction. Standing content works best with a play area that exceeds 3 feet by 3 feet (1 meter by 1 meter).
  • Roomscale: Content that needs to be experienced standing and may require you to move anywhere within your play area. Roomscale content works best with a minimum play area of 7 feet by 5 feet (2 meters by 1.5 meters). Roomscale content require 3 sensors.
Supported Tracking Modes

Tracking modes let you know which sensor configurations the content supports. Some content may support multiple tracking modes, while others may require additional devices (example: Oculus Touch). Rift content supports the following tracking modes:

  • Front-facing: Content that works with either one or 2 sensors pointing in the same direction. Front-facing content may support both sitting and standing player modes.
  • 360º: Content that can either work with 2 sensors set up in a diagonal (front-and-back) configuration at each corner of your play area, or with 3 sensors. 360° content may support sitting, standing and roomscale player modes. 360° tracking mode with 2 sensors requires an experimental sensor setup, and doesn't support roomscale.

Note: The experimental 2-sensor 360º setup may not work with your PC computer or play area.

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Whenever you buy or download content in the Oculus Store, it’ll show up on your device, on your computer or in your Oculus companion app in your Oculus library.

To find the content you’ve downloaded:

On your PC computer:

  • Open the Oculus app on your PC computer.
  • Click Library in the left menu.

From your Rift or Rift S Headset

  • Put on your headset.
  • Select Library from your Dash.

From your Oculus Quest or Go Headset

  • Put on your headset.
  • Select Library from your bottom toolbar.

From your Oculus Companion app on your phone

  • Open your Oculus app
  • Tap the icon to open your Library.
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Some developers may release content that doesn’t appear in the Oculus Store. This content isn’t reviewed by Oculus for the following:

  • Security
  • Comfort
  • Content
  • Health and safety

While we don’t review this content, you can still run it on your Oculus Rift S or Rift if the developers allow it.

To allow content from unknown sources:

  1. Open the Oculus app on your PC computer.
  2. Select Settings in the left menu.
  3. Select the General tab.
  4. Next to Unknown Sources, adjust the toggle and then confirm to allow content from unknown sources.
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If you have a problem with content you recently bought in the Oculus Store, you can request a refund. Learn more about the refund policy by visiting our Oculus Content Refund Policy for your Oculus device below.


Oculus Quest, Oculus Rift S, and Oculus Rift Content Refund Policy

This Rift/Quest Content Refund Policy (“Policy”) covers refunds for certain digital content purchased through Oculus for Oculus Rift, Rift S, and Quest device.

We will refund many digital purchases you’ve made through Oculus for any reason if the request is made within fourteen days of the purchase date and you have engaged with the content for less than two hours. Our policies surrounding these automated refunds are described more below.

Even if you don’t qualify for an automated refund under this Policy, you may be able to receive a refund by contacting Customer Support. For example, these refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.

The refund program described in this Policy may end at any time for any reason. For users who have made eligible purchases up to and through the last day of availability of this refund program, refund requests under this Policy will be considered as if the policy were still in effect, up to fourteen days after this Policy has closed.

What Kind of Digital Content Is Eligible for Automated Refunds?

You may return apps, games, and many experiences purchased through Oculus for Oculus Rift, Rift S, and Quest for any reason, so long as you submit your request within fourteen days of purchase and you have engaged with the content for no more than two hours. We are not able to offer refunds on certain categories of content through our automated systems at this time. If you would like to request a refund for this content, which is outlined further below, please contact us at Customer Support.

What Kind of Digital Content Is Not Eligible for Automated Refunds?

We do not offer automated refunds on purchases of:

  • Movies, bundles, content purchased as part of a bundle, or content downloaded or purchased inside of apps (DLC and in-app purchases, respectively)
  • of content made outside of the Oculus platform. Where you have purchased items outside of the Oculus platform, additional third-party terms and conditions may apply. Please consult these policies for more information.
  • if the refund request is made more than fourteen days after the date of purchase
  • if you have interacted with content for more than two hours
  • of previously refunded content
Which Device Should I Use to Request a Refund?

To qualify for a refund, you must submit your request from the same device you used to purchase the app. For eligibility, you cannot have cleared your data after purchasing the app, before requesting the refund.

If you purchase content that can be enjoyed on multiple VR devices, the relevant refund policy is the one covering the device you used to purchase the content. For example, if you purchase a game on an Oculus Rift device, then this Policy governs, even if you can play the game on both Samsung Gear VR and Oculus Rift.

What Happens When I Request a Refund?

When you initiate a refund request, you will lose your access to the app while we process your request. During that time, you will not be able to interact with the app or any content or purchases you’ve made within it. If your refund request is denied, you will regain access to the app.

How Long Do Refunds Take?

It typically takes us no more than five days to review, verify, and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we will credit you through your original payment method(s).

How Do I Request a Refund?

You may initiate an automated refund request through your Purchase History page. For more detailed instructions, please visit this page. If you would like to request a refund on content that is not supported through this automated channel, please contact us at Customer Support.

Why Was My Refund Request Denied?

Our automated content refund system will not grant refund requests if they fall within any of the exceptions set out above. We may also deny content refund requests if we detect potential abuse of our systems, such as multiple attempts to return content over a period of time.

If you would like to return content that is not eligible for a refund under this Policy, or if you feel that you are otherwise entitled to a refund, please contact us at Customer Support. Nothing in this Policy shall affect your statutory rights.


Oculus Go and Samsung Gear VR Content Refund Policy

This Go/Gear VR Content Refund Policy (“Policy”) covers refunds for certain content purchased through Oculus for Oculus Go or Samsung Gear VR device.

We will refund many digital purchases you’ve made through Oculus for any reason if the request is made within three (3) days of the purchase date and you have engaged with the content for less than thirty (30) minutes. Our policies surrounding these automated refunds are described more below.

Even if you don’t qualify for an automated refund under this Policy, you may be able to receive a refund by contacting Customer Support. For example, these refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.

The refund program described in this Policy may end at any time for any reason. For users who have made eligible purchases up to and through the last day of availability of this refund program, refund requests under this Policy will be considered as if the Policy were still in effect, up to three (3) days after the this automated content refund program has closed.

What Kind of Digital Content Is Eligible for Automated Refunds?

You may return digital apps, games, and many experiences purchased through Oculus for any reason, so long as you submit your request within three days of purchase and you have engaged with the content for no more than thirty minutes. We are not able to offer refunds on certain categories of content through our automated systems at this time. If you would like to request a refund for this content, which is outlined further below, please contact us at Customer Support.

What Kind of Digital Content Is Not Eligible for Automated Refunds?

We do not offer automated refunds on purchases of:

  • Movies, bundles, content purchased as part of a bundle, or content downloaded or purchased inside of apps (DLC and in-app purchases, respectively)
  • Content made outside of the Oculus platform. Where you have purchased items outside of the Oculus platform, additional third-party terms and conditions may apply. Please consult these policies for more information
  • Content if the refund request is made more than three (3) days after the date of purchase
  • Content if you have interacted with content for more than thirty minutes
  • Previously refunded content
Which Device Should I Use to Request a Refund?

To qualify for a refund, you must submit your request from the same device you used to purchase the app. For eligibility, you cannot have cleared your data after purchasing the app, before requesting the refund.

If you purchase content that can be enjoyed on multiple VR devices, the relevant refund policy is the one covering the device you used to purchase the content. For example, if you purchase a game on your Oculus Go or Samsung Gear VR device or app, then this Policy governs, even if you can also play the game on Oculus Rift.

What Happens When I Request a Refund?

When you initiate a refund request, you will lose your access to the app while we process your request. During that time, you will not be able to interact with the app or any content or purchases you’ve made within it. If your refund request is denied, you will regain access to the app.

How Long Do Refunds Take?

It typically takes us no more than five (5) days to review, verify, and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we will credit you through your original payment method(s).

How Do I Request a Refund?

You may initiate an automated refund request through your Purchase History page. For more detailed instructions, please visit this page. If you would like to request a refund on content that is not supported through this automated channel, please contact us at Customer Support.

Why Was My Refund Request Denied?

Our automated content refund system will not grant refund requests if they fall within any of the exceptions set out above. We may also deny content refund requests if we detect potential abuse of our systems, such as multiple attempts to return content over a period of time.

If you would like to return content that is not eligible for a refund under this Policy, or if you feel that you are otherwise entitled to a refund, please contact us at Customer Support. Nothing in this Policy shall affect your statutory rights.

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Managing Your Downloads

When the Oculus app is uninstalled, any content you’ve downloaded for your Oculus Rift S or Rift will also be uninstalled. To make sure you don’t have to install your content again, you can back up your Oculus software folder in case you ever need to uninstall the Oculus app.

To backup the content you’ve downloaded:

  1. Close the Oculus app.
  2. Find the folder you downloaded the Oculus app to (example: C:\Program Files\Oculus).
  3. Copy the Software folder and then back it up to a new directory.

To restore the content you’ve downloaded:

  1. Move the contents of the Software folder you backed up into the Oculus app folder (contents should include 5 folders).
    • If you did not change the directory during setup, the Oculus app folder remains as C:\Program Files\Oculus\Software.
    • If you changed the directory during setup, move the contents into the folder you chose.
  2. Open the Oculus App.
  3. Select Settings in the left menu.
  4. Select the Beta tab and click Restart Oculus.

Once you restart the Oculus app, make sure to restore the content by clicking Download. Once you restore your content, it'll show up in your Oculus library.

Note: If you restore your games from a backup, you’ll lose your saved games.


To move content you've downloaded between multiple Libraries:

You can add, remove, or delete Library Locations to save apps and files for your Oculus Rift S or Rift to different locations on your computer. Once you've created multiple Library Locations, you can move content you've downloaded from one Library Location to another:

  1. From your computer desktop, locate and open both Library Location folders in Windows File Explorer.
    • If you left the Oculus app to install at the default location, your old Library folder can be found at C:\Program Files\Oculus\Software. If you changed the install location for the Oculus app, your old Library folder will be found at the location you chose.
  2. Open the Task Manager app on your computer and navigate to the Services tab, stop OVRService and close the Oculus app.
  3. In your old Library folder, find the game folder for the game you'd like to move (ex: C:\Program Files\Oculus\Software\Software).
  4. Cut the game folder and paste it into your new Library folder.
  5. In your old Library folder, find the Manifest folder (ex: C:\Program Files\Oculus\Software\Manifests), cut the two files for the game you want to move, and paste them into the new Library's Manifest folder.
  6. In Task Manager, navigate to the Services tab and start OVRService.
  7. Open the Oculus app and select Restart Oculus under the Beta tab within your Settings menu.

Your game should now be available in your new Library Location.

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When you browse content in the Oculus Store, you can check how much space you need on your PC computer to download it. To make sure the content is installed without a problem, we require an extra 2GB of disk space. Once the content is installed, it’ll take up less space on your computer.

To check how much space is needed to download content from the Oculus Store:

From your Computer:
  1. Open the Oculus app on your computer.
  2. Click Store from the left side of the app.
  3. Click the app, game, or experience that you want to download in the Oculus Store.
  4. Below Additional Details, check Space Required to see how much space is needed
From your Oculus Rift S or Rift Headset:
  1. Put on your headset and select Store from your Dash
  2. Select the app, game, or experience that you want to download
  3. Check the description to see how much space is needed.
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You can add, remove or delete Library Locations to save apps and files for Oculus Rift S or Rift to different locations on your computer. Your default Library Location will be used for app installation and can be changed to your preferred drive. Installed apps can be moved between existing Library Locations.

To add a new Library Location:

  1. Open the Oculus app on your computer.
  2. Select Settings in the left menu.
  3. Select the General tab.
  4. Next to Library Locations select Edit.
  5. Select Add Location and select the folder you would like to add.

To remove, delete, or make an existing Library Location your default:

  1. Open the Oculus app on your computer.
  2. Select Settings in the left menu.
  3. Select the General tab.
  4. Next to Library Locations select Edit.
  5. Select next to the Library location you'd like to edit.
  6. Select the option to Make Default, Remove From List or Delete Folder.

To move apps between Library Locations:

  1. Open the Oculus app on your computer.
  2. Select Library in the left menu.
  3. Select on the bottom right of the app you'd like to move.
  4. Select Move from the drop down menu and pick the location you'd like to move the app to.
  5. Click Move to move the app to the selected Library Location.

Notes:

  • Removing a Library Location from your list will not delete apps or app files. Adding the same location back will include apps you saved to that location previously.
  • Deleting a library location deletes all the apps in that location from your disk.
  • To successfully add a new Library Location, the drive must be formatted to NTFS. Any hard drive, partition, or USB drive formatted to FAT32 or exFAT will not work as a Library Location.
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Promo Codes

Promotional codes can be used to provide Oculus store credit, games or apps to your Oculus account and can be redeemed on our website and the Oculus apps on your computer or Android devices.

To redeem a promo code:

On the Website:

  1. Go to the promo code redemption page in your web browser.
  2. If prompted, log into your Oculus account.
  3. Under Redeem Code, enter your promo code.
  4. Click Redeem.

On the PC app:

  1. Open the Oculus app on your computer.
  2. Select Settings in the left menu.
  3. Select the Account tab.
  4. Click Redeem Code and then enter your promo code.
  5. Click Redeem.

On the Oculus Companion app on Android:

  1. Open the Oculus app on your Android phone.
  2. Tap Settings in the bottom menu.
  3. Under Payment tap Redeem Code.
  4. Enter your promo code and tap Submit.

On the Oculus App for Samsung Gear VR:

  1. Open the Oculus app on your phone.
  2. Tap More and then tap Redeem Code.
  3. Enter your code and then tap Submit.

Notes:

  • Oculus promo codes can not currently be redeemed on iOS devices.
  • If you experience any issues redeeming promo code, contact Oculus Support.
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