You can download new content from the Oculus Store on your PC computer, or from your Oculus Rift S or Rift headset in VR. Whenever you buy or download something, you can choose to download it on a system drive that’s formatted to use the NTFS file system. All of the content you download will show up in your Oculus library.
To download content in the Oculus Store:
From your PC computer:
When you browse content in the Oculus Store, you can view the comfort rating to see if the experience is right for you. We work closely with developers to make sure the comfort rating accurately matches the experience. If you’re new to VR, we recommend starting with content that’s rated Comfortable before trying Moderate, Intense or Unrated.
The following comfort ratings can be found in the Oculus Store:
Comfortable experiences are appropriate for most people, although this rating doesn’t mean that an experience is going to be comfortable for everyone. These experiences generally avoid camera movement, player motion, or disorienting content and effects.
Moderate experiences are appropriate for many but certainly not everyone. These experiences might incorporate some camera movement, player motion, or occasionally disorienting content and effects.
Intense experiences aren’t appropriate for most people, especially those who are new to VR. These experiences incorporate significant camera movement, player motion, or disorienting content and effects.
Unrated experiences may contain intense content, which may not be right for most people, especially those who are new to VR. If you experience motion sickness or other VR effects from an unrated experience, you should select another unrated experience, or try an experience in the Oculus Store that’s rated for your comfort level.
Note: When we assign a comfort rating, we’re judging the default experience.
To view the comfort rating for Oculus Rift or Rift S content:
From the Oculus PC app:To view the comfort rating Oculus Quest content:
From the Oculus app on your phone:To view the comfort rating Oculus Go content:
From the Oculus app on your phone:To view the comfort rating for Gear VR content:
From the Oculus app on your Android phone:When you browse Oculus Rift content in the Oculus Store, you can see the supported player and tracking modes.
Player modes let you know what types of player movement the content supports. Some content may support multiple player modes, while others may require additional devices (example: Oculus Touch). Rift content supports the following player modes:
Tracking modes let you know which sensor configurations the content supports. Some content may support multiple tracking modes, while others may require additional devices (example: Oculus Touch). Rift content supports the following tracking modes:
Note: The experimental 2-sensor 360º setup may not work with your PC computer or play area.
Whenever you buy or download content in the Oculus Store, it’ll show up on your device, on your computer or in your Oculus companion app in your Oculus library.
To find the content you’ve downloaded:
On your PC computer:
From your Rift or Rift S Headset:
From your Oculus Quest or Go Headset:
From your Oculus Companion app on your phone:
icon to open your Library. Some developers may release content that doesn’t appear in the Oculus Store. This content isn’t reviewed by Oculus for the following:
While we don’t review this content, you can still run it on your Oculus Rift S or Rift if the developers allow it.
To allow content from unknown sources:
If you have a problem with content you recently bought in the Oculus Store, you can request a refund. Learn more about the refund policy by visiting our Oculus Content Refund Policy for your Oculus device below.
This Rift/Quest Content Refund Policy (“Policy”) covers refunds for certain digital content purchased through Oculus for Oculus Rift, Rift S and Quest device.
We will refund many digital purchases you’ve made through Oculus for any reason if the request is made within fourteen days of the purchase date and you have engaged with the content for less than two hours. Our policies surrounding these automated refunds are described more below.
Even if you don’t qualify for an automated refund under this Policy, you may be able to receive a refund by contacting Customer Support. For example, these refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.
The refund program described in this Policy may end at any time for any reason. For users who have made eligible purchases up to and through the last day of availability of this refund program, refund requests under this Policy will be considered as if the policy were still in effect, up to fourteen days after this Policy has closed.
You may return apps, games, and many experiences purchased through Oculus for Oculus Rift, Rift S and Quest for any reason, so long as you submit your request within fourteen days of purchase and you have engaged with the content for no more than two hours. We are not able to offer refunds on certain categories of content through our automated systems at this time. If you would like to request a refund for this content, which is outlined further below, please contact us at Customer Support.
We do not offer automated refunds on purchases of:
To qualify for a refund, you must submit your request from the same device you used to purchase the app. For eligibility, you cannot have cleared your data after purchasing the app, before requesting the refund.
If you purchase content that can be enjoyed on multiple VR devices, the relevant refund policy is the one covering the device you used to purchase the content. For example, if you purchase a game on an Oculus Rift device, then this Policy governs, even if you can play the game on both Samsung Gear VR and Oculus Rift.
When you initiate a refund request, you will lose your access to the app while we process your request. During that time, you will not be able to interact with the app or any content or purchases you’ve made within it. If your refund request is denied, you will regain access to the app.
It typically takes us no more than five days to review, verify, and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we will credit you through your original payment method(s).
You may initiate an automated refund request through your Purchase History page. For more detailed instructions, please visit this page. If you would like to request a refund on content that is not supported through this automated channel, please contact us at Customer Support.
Our automated content refund system will not grant refund requests if they fall within any of the exceptions set out above. We may also deny content refund requests if we detect potential abuse of our systems, such as multiple attempts to return content over a period of time.
If you would like to return content that is not eligible for a refund under this Policy, or if you feel that you are otherwise entitled to a refund, please contact us at Customer Support. Nothing in this Policy shall affect your statutory rights.
This Go/Gear VR Content Refund Policy (“Policy”) covers refunds for certain content purchased through Oculus for Oculus Go or Samsung Gear VR device.
We will refund many digital purchases you’ve made through Oculus for any reason if the request is made within three (3) days of the purchase date and you have engaged with the content for less than thirty (30) minutes. Our policies surrounding these automated refunds are described more below.
Even if you don’t qualify for an automated refund under this Policy, you may be able to receive a refund by contacting Customer Support. For example, these refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.
The refund program described in this Policy may end at any time for any reason. For users who have made eligible purchases up to and through the last day of availability of this refund program, refund requests under this Policy will be considered as if the Policy were still in effect, up to three (3) days after the automated content refund program has closed.
You may return digital apps, games and many experiences purchased through Oculus for any reason, so long as you submit your request within three days of purchase and you have engaged with the content for no more than thirty minutes. We are not able to offer refunds on certain categories of content through our automated systems at this time. If you would like to request a refund for this content, which is outlined further below, please contact us at Customer Support.
We do not offer automated refunds on purchases of:
To qualify for a refund, you must submit your request from the same device you used to purchase the app. For eligibility, you cannot have cleared your data after purchasing the app, before requesting the refund.
If you purchase content that can be enjoyed on multiple VR devices, the relevant refund policy is the one covering the device you used to purchase the content. For example, if you purchase a game on your Oculus Go or Samsung Gear VR device or app, then this Policy governs, even if you can also play the game on Oculus Rift.
When you initiate a refund request, you will lose your access to the app while we process your request. During that time, you will not be able to interact with the app or any content or purchases you’ve made within it. If your refund request is denied, you will regain access to the app.
It typically takes us no more than five (5) days to review, verify, and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we will credit you through your original payment method(s).
You may initiate an automated refund request through your Purchase History page. For more detailed instructions, please visit this page. If you would like to request a refund on content that is not supported through this automated channel, please contact us at Customer Support.
Our automated content refund system will not grant refund requests if they fall within any of the exceptions set out above. We may also deny content refund requests if we detect potential abuse of our systems, such as multiple attempts to return content over a period of time.
If you would like to return content that is not eligible for a refund under this Policy, or if you feel that you are otherwise entitled to a refund, please contact us at Customer Support. Nothing in this Policy shall affect your statutory rights.
When the Oculus app is uninstalled, any content you’ve downloaded for your Oculus Rift S or Rift will also be uninstalled. To make sure you don’t have to install your content again, you can back up your Oculus software folder in case you ever need to uninstall the Oculus app.
To backup the content you’ve downloaded:
To restore the content you’ve downloaded:
Once you restart the Oculus app, make sure to restore the content by clicking Download. Once you restore your content, it'll show up in your Oculus library.
Note: If you restore your games from a backup, you’ll lose your saved games.
To move content you've downloaded between multiple Libraries:
You can add, remove, or delete Library Locations to save apps and files for your Oculus Rift S or Rift to different locations on your computer. Once you've created multiple Library Locations, you can move content you've downloaded from one Library Location to another:
Your game should now be available in your new Library Location.
When you browse content in the Oculus Store, you can check how much space you need on your PC computer to download it. To make sure the content is installed without a problem, we require an extra 2GB of disk space. Once the content is installed, it’ll take up less space on your computer.
To check how much space is needed to download content from the Oculus Store:
From your Computer:You can add, remove or delete Library Locations to save apps and files for Oculus Rift S or Rift to different locations on your computer. Your default Library Location will be used for app installation and can be changed to your preferred drive. Installed apps can be moved between existing Library Locations.
To add a new Library Location:
To remove, delete, or make an existing Library Location your default:
To move apps between Library Locations:
Notes:
Promotional codes can be used to provide Oculus store credit, games or apps to your Oculus account and can be redeemed on our website and the Oculus apps on your computer or Android devices.
To redeem a promo code:
On the Website:
On the PC app:
On the Oculus Companion app on Android:
On the Oculus App for Samsung Gear VR:
Notes: