If you have a problem with your Oculus device and you're not able to solve it by visiting the Support Center, try contacting Oculus Support to see if you need additional service.
If you’re looking for replacement parts and accessories, and your Oculus device is not eligible for warranty support, they are available for purchase here.
When contacting Oculus Support to determine if you need additional service, we will work closely with you to troubleshoot your issue and determine the appropriate service solution:
If we think you need a replacement and your device is under warranty, you may need to send back your entire device bundle.
Please do not ship anything back until you've received final confirmation from your Oculus Support team member of exactly what needs to be returned.
If you are unsure of what you need to return, contact your Oculus Support team member for further details. If you do not have an open ticket with Oculus Support, contact us.
It usually takes about 8 to 12 business days from the time you ship your Oculus device back to us, we receive it and then send the replacement back to you.
Keep in mind shipping and delivery times may vary based on your region, holidays and weather conditions.