When you buy an Oculus device, you can ship it to the following locations:
Keep the following things in mind if you ship your Oculus device to a regular address:
Keep the following things in mind if you ship your Oculus device to a military address:
If you don’t receive your Oculus device after 60 days from when your order shipped, please contact Oculus Support with your order number for help.
When you buy something from the Oculus Store, you’ll receive a tracking number after your order is processed. You can view your tracking number by viewing your purchase history.
To view your purchase history:
Once you see your tracking number, check how it begins to see which courier is shipping your order:
|Begins with 1Z...||UPS|
|Begins with 6... or 7...||FedEx|
|Begins with JD...||DHL|
|Begins with 420... or 937...||USPS|
If you have a problem with your Oculus device and you're not able to solve it by visiting the Support Center, try contacting Oculus Support to see if you need additional service.
If you’re looking for replacement parts and accessories, and your Oculus device is not eligible for warranty support, they are available for purchase here.
When contacting Oculus Support to determine if you need additional service, we will work closely with you to troubleshoot your issue and determine the appropriate service solution:
A. If your device is not eligible for warranty support, Oculus Support will work with you to facilitate the appropriate out of warranty service solution.
B. If your device is eligible for warranty support, Oculus may determine that your best option is a replacement. If that’s the case, here’s how the process works:
If we think you need a replacement and your device is under warranty, you'll need to send back your entire Rift and/or Touch bundle or a specific product.
Please do not ship anything back until you've received final confirmation from your Oculus Support team member of exactly what needs to be returned.
If you are unsure of what you need to return, contact your Oculus Support team member for further details. If you do not have an open ticket with Oculus Support, click here to contact us.
It usually takes about 8 to 12 business days from the time you ship your Oculus device back to us, we receive it and then send the replacement back to you.
Keep in mind shipping and delivery times may vary based on your region, holidays and weather conditions.
If you lose or break a component or accessory for your Oculus Rift, or want an extra one, you can visit the Oculus Store to buy the following:
Learn more about replacing the headset cable and facial interface for your Rift headset.
Note: You can only buy these replacement products from the Oculus store.
Your Order Hasn’t Been Charged Yet
If you purchase a product from the Oculus site and your payment method hasn't been charged yet, you can cancel your order.
To cancel your order:
If you have any trouble with the steps above, you can contact Oculus Support to cancel your order.
Your Order Has Already Been Charged
If you ordered a product from the Oculus site and your payment method has been successfully charged, the order can no longer be canceled. If you have already received your Oculus product, you can contact Oculus Support to return it unused for a refund.
Keep the following things in mind if you return your unused Oculus device for a refund:
Note: If you bought your Oculus device from a retail store, you’ll need to visit the store you bought it from to request a refund.
Once your Oculus device has shipped from the Oculus store, you won’t be able to change the shipping address.
We recommend checking to make sure your order information is correct before submitting it. Keep in mind Oculus isn't responsible for orders lost due to incorrect shipping details.
If the shipping address you entered for your Oculus device in the Oculus Store is invalid, check to make sure:
When you buy things in the Oculus Store, we send authorization requests to your bank or payment provider to verify your payment method.
If we’re not able to authorize your payment method, try these troubleshooting tips:
If you bought an Oculus device in the Oculus store and you’re having a problem with your delivery, contact Oculus Support.
If your order was refused or wasn’t delivered to the address you entered when checking out, a refund will be issued to your payment method once it gets sent back to us.
Note: Shipping fees are non-refundable.