Taking Care of Your Oculus Go

Handling Your Oculus Go

It’s important to take care of your Oculus Go and secure it in a safe place. Keep in mind your limited warranty doesn’t cover normal wear and tear or physical damages.

To keep your Oculus Go safe, follow these tips:

  • To avoid damaging your lenses and display, keep your Go away from direct sunlight. Your headset can be permanently damaged from less than a minute of exposure to direct sunlight.
  • To avoid scratching your lenses, keep your Go away from sharp objects (example: cable tips, keys).
  • To avoid damaging your headset or straps, be gentle when adjusting your headset and tightening the straps.
  • Do not use or wear your headset while connected to the power adapter or charging.
  • To avoid general damage:
    • Don’t leave your Go in extremely hot locations (example: inside of a car).
    • Don’t leave your Go near heat sources (example: furnace).
    • Don’t leave your Go near pets or small children.
    • Don’t eat, drink or smoke near your Go.
    • Secure your Go in a safe place when you’re not using it.
Was this answer helpful?
Cleaning Your Oculus Go

It's important to take care of your Oculus products and clean them often. Cosmetic wear and tear and physical damages are not covered under warranty.



Headset

To clean your Oculus Go headset:

  • Use a dry cloth to clean the outside of your headset.
  • Use non-abrasive anti-bacterial wipes to clean the straps and the facial interface foam. Don’t use alcohol or an abrasive cleaning solution.
Headset Lenses

To clean your Go headset lenses:

  • Use a dry optical lens micro-fiber cloth to clean your headset lenses. Don’t use liquid or chemical cleansers.
  • Starting from the center of the lens, gently wipe the lens in a circular motion moving outwards.
Controller

To clean your Go controller:

  • Use a dry cloth or non-abrasive anti-bacterial wipes to clean your remote. Don’t use alcohol or an abrasive cleaning solution.
Was this answer helpful?
Adjusting Your Oculus Go

It’s important to adjust your straps and headset carefully while using Oculus Go. Keep in mind your limited warranty doesn’t cover normal wear and tear or physical damages.

While adjusting your Oculus Go straps:

  • Do not pull on straps excessively or with too much force.
    • If you feel the strap arm coming loose or disconnecting from your headset, you are pulling the straps too hard or the headset is fitted too tightly on your head.
  • Tighten straps one at a time.

If your strap comes loose from your headset:

  1. Run the strap through the bottom loop of your strap arm so the fastener fabric faces outward.
  2. Run the strap through the top loop of your strap arm.
  3. Fold the strap back around the top loop and press it to the fastener fabric at the desired length.

If your strap arm disconnects from your Oculus Go headset:

  1. Reposition the arm over the speaker mount with the front loop tilted in.
  2. Press the arm firmly back into the housing while tilting the rear loop towards the headset.
  3. Firmly press until you hear the arm engage with the speaker mount with an audible "snap".
    • If you experience trouble reattaching the strap arm to your headset, you may need to push firmly using your palm while gripping the headset from both sides.

Note: If you continue experiencing issues with your Oculus Go straps, contact Customer Support for additional help.

Was this answer helpful?