An Oculus account is required to use Oculus devices, apps and the Oculus store.

To create an Oculus account:

On Web

1. Go to the Oculus signup page.
2. Enter the requested information and select Create Account.

On the Oculus PC App

1. Open the Oculus app on your PC.
2. Select Create Oculus Account and follow the onscreen instructions.

On Oculus Mobile Apps

1. Open the Oculus app on your mobile phone.
2. At the bottom of the screen, tap Register or Create Account and follow the onscreen instructions.

You can also create or link your Oculus account using Facebook.

The password you create for Oculus is used to log into your Oculus account. All your Oculus devices share the same account and password.

To change your password using the Oculus app on your computer:

1. Open the Oculus app on your PC.
2. Select Settings in the left menu.
3. Under Account, click Password.
4. Enter a new password and then enter your old password to confirm the change.
5. Click Submit.

To change your password using the Oculus app on your phone:

1. Open the Oculus app on your phone.
2. Tap Settings and then tap Change Oculus Password.
3. Enter your old password, your new password and your new password again to confirm.
4. Tap Save to save your new password.

To change your password using the Oculus app for Gear VR:

1. Open the Oculus app on your phone.
2. Tap More and then tap Change Password.
3. Enter your old password, your new password and your new password again to confirm.
4. Tap Save to save your new password.

The Oculus PIN you create for your Oculus account is used to verify your identity and to make it easy to buy things in the Oculus store. All your Oculus devices share the same PIN.

To reset your Oculus PIN using the Oculus app on your computer:

1. Open the Oculus app on your computer.
2. Select Settings in the left menu.
3. Under Account, click Oculus PIN.
4. Enter a new PIN and then enter your password to confirm the change
5. Click Submit

To reset your Oculus PIN using the Oculus app on your phone:

1. Open the Oculus app on your phone.
2. Tap Settings from the bottom menu.
3. Tap Reset Oculus Pin.
4. Enter your password, then enter your new PIN and tap Submit.

To reset your Oculus PIN using the Oculus app for Gear VR:

1. Open the Oculus app on your phone
2. Tap More and then tap Reset Oculus PIN
3. Enter your password, then enter your new PIN and tap Save.

Many people use the same password on multiple websites. If one website is compromised, bad actors may try to use these passwords on other sites. As a result, we monitor online forums where lists of emails and passwords appear from time to time. If we believe that an email and password combination on one of these lists may match the one you use for your Oculus account, we will proactively invalidate your current password and ask you to choose a new, unique password to help protect your account. This process is designed as a preventative measure. It doesn’t necessarily mean that your account has been compromised.

To help avoid this issue in the future, here are a few tips on how to protect your passwords online:

• Don’t use a password that you’ve used previously, and don’t use your Oculus password anywhere else.
• Never share your password. You should be the only one who knows it.
• Avoid including your name or common words. Your password should be difficult to guess.

We use a variety of practices, including a process called 'hashing,' that prevent us from having to store your plain text password.

Once we discover a set of disclosed email addresses and passwords, we check to see if any of them could be used to log into valid Oculus accounts.

If the email and hash combinations don’t match, we don’t take any action. If we find a match, we proactively prompt you to change your password. This process helps your account remain secure.

The payment method you add to your Oculus account is used to buy things in the Oculus store. All of your Oculus devices share the same payment method.

To add or remove a payment method using the Oculus app on your computer:

1. Open the Oculus app on your PC.
2. Select Settings in the left menu.
3. Select the Payment tab.
4. Click the Add Payment Method dropdown menu.
5. Select either Credit or Debit Card or PayPal Account.
6. Enter your payment info to add your payment method. To remove a payment method, click Remove next to the applicable card or PayPal account.

To add a payment method using the Oculus app on your phone:

1. Open the Oculus app on your phone.
2. Tap Settings from the bottom menu.
3. Tap Payment Methods.
4. Tap + Add Payment Method.
5. Tap Add a credit or debit card or Add a PayPal account.
6. Enter your payment info to add your payment method.

To remove a payment method using the Oculus app on your phone:

1. Open the Oculus app on your phone.
2. Tap Settings from the bottom menu.
3. Tap Payment Methods.
4. Tap the payment method you want to remove and then tap Remove.

To add or remove a payment method using the Oculus app for Gear VR:

1. Open the Oculus app on your phone.
2. Tap More and then tap Payment Method.
3. Tap + Add Payment.
4. Tap Add a credit or debit card or Add a PayPal account.
5. Enter your payment info to add your payment method. To remove a payment method, tap and then tap Remove.

You can add the following payment methods to your Oculus account:

• Credit Card/Debit Card:
  • American Express
  • MasterCard
  • Visa
• PayPal

You’ll need to log into your Oculus account on Oculus.com to view your purchase history for all your Oculus devices.

To view your purchase history:

1. Go to Oculus.com
2. Click Login in the top right and then log in to your account
3. Click your username in the top right and then select My Orders

If you receive store credit from Oculus, you can check your store credit balance from your settings in the Oculus app. Before you use your store credit, you’ll need to add a payment method to your account. All your Oculus devices share the same store credit.

To check your store credit balance using the Oculus app on your computer:

1. Open the Oculus app on your computer.
2. Select Settings in the left menu.
3. Select the Payment tab to view your store credit balance.

To check your store credit balance using the Oculus app on your phone:

1. Open the Oculus app on your phone.
2. Tap Settings from the bottom menu.
3. Tap Payment Methods to view your store credit balance.

To check your store credit balance using the Oculus app for Gear VR:

1. Open the Oculus app on your phone.
2. Tap More.
3. Tap Payment Method to view your store credit balance.

Note: You can only use store credits in the currency they were issued in. Oculus Store Credit is non-transferable and cannot be used for other currency.

If you have store credit in a currency that is different from the currency of your Oculus store, the store credit cannot be applied to your purchases.

When you connect PayPal with your Oculus account, Oculus requires a PayPal Billing Agreement be made using a connected bank account, debit or credit card.

After PayPal has been added to your Oculus Account successfully, you can change your preferred PayPal payment method, including options for PayPal Credit or PayPal Balance, within your PayPal Wallet settings.

To use PayPal Credit or PayPal Balance with your Oculus account:

1. Visit PayPal.com and sign in to your personal PayPal account
2. Click Wallet in the top menu
3. Click your desired PayPal payment method in the left menu
4. under the section Preferred when paying online, click Set as preferred.

After these steps have been completed, your PayPal account should automatically save this payment method to use toward your future Oculus digital purchases.

Notes:

• These features and settings are strictly managed within your PayPal account. For any questions or concerns regarding PayPal Credit and PayPal Balance, we recommend contacting PayPal Support directly.
• These features and settings may be subject to availability restrictions in certain regions.

When you create an Oculus account, you can choose who can see your real name, activity and friend list in the Oculus app.

From your privacy settings, you can control the following info:

• Real Name: Choose who can see your real name and if you want people to find it in search.
• Activity: Choose who can see your activity in games and apps.
• Friend List: Choose who can see your friend list.

Oculus Rift S and Rift

To control who can see your info using the Oculus app on your PC computer:

1. Open the Oculus app on your computer.
2. Select Settings in the left menu.
3. Select the Privacy tab and then click Privacy Settings.

Oculus Quest and Oculus Go

To control who can see your info using the Oculus app on your phone:

1. Open the Oculus app on your phone.
2. Tap Settings from the bottom menu.
3. Tap Privacy Settings.

Gear VR

To control who can see your info using the app on your Samsung Android phone:

1. Open the Oculus app on your phone.
2. Tap More.
3. Tap Privacy Settings.

When you block someone in the Oculus app, they won’t be able to see your info or activity. Blocking a friend will also remove them from your friend list on all your Oculus devices.

Oculus Rift S and Rift

To block someone you’ve friended using the Oculus app on your PC computer:

1. Open the Oculus app on your computer.
2. Select your name from the bottom left menu.
3. Click next to the name of the person you want to block, then click Block.

To unblock someone using the Oculus app on your computer:

1. Open the Oculus app on your computer
2. Select Settings in the left menu.
3. Select the Privacy tab.
4. Click Block List and then click Unblock next to person you want to unblock.

Oculus Quest and Oculus Go

To block someone you’ve friended using the Oculus app on your phone:

1. Open the Oculus app on your phone.
2. Tap Friends from the bottom menu and then tap next to the person you want to block.
3. Tap Block to block that person.

To unblock someone using the Oculus app on your phone:

1. Open the Oculus app on your phone.
2. Tap Settings and then tap Privacy Settings.
3. Tap List of users under Blocked Users.
4. Tap the person you want to unblock and then confirm that you want to unblock that person.

Gear VR

To block someone you’ve friended using the Oculus app on your Samsung Android phone:

1. Open the Oculus app on your phone.
2. Tap Friends and then tap the person you want to block.
3. Tap in the top right and then tap Block.

To unblock someone using the Oculus app on your Gear VR connected Phone:

1. Open the Oculus app on your phone.
2. Tap More and then tap Privacy Settings.
3. Tap List of users under Blocked Users, then tap the person you want to unblock and then tap Unblock.

Note: If you unblock a friend, you’ll need to add them again to see them on your friend list.

Two-factor authentication is an optional but recommended security feature for your Oculus account which adds a secondary layer of protection. In addition to your password, two-factor requires an additional code from an app or SMS at login.

To enable two-factor authentication:

1. Go to your Oculus Profile page.
   • If prompted, login with your Oculus account.
2. Select Setup next to Two-Factor Authentication at the bottom of the page.
3. Select the method of two-factor authentication you'd like to use and follow the onscreen instructions.

Notes:

• To use an authentication app for two-factor authentication, you'll need an authenticator app like Google Authenticator, Duo Mobile, or LastPass installed on your phone.
• It is still recommended you enable two-factor authentication on Oculus if you already use two-factor authentication on Facebook and your Facebook account is linked to your Oculus account.

When you create an Oculus account, you'll create an Oculus username that's publicly visible and shared on all your Oculus devices. You can change your username only once every 6 months.

Username requirements:

• Usernames must start with a letter or number.
• Usernames may be between 2 to 20 characters in length.
• Usernames may include a mix of letters, number, dashes and underscores, but may not include dashes, or underscores consecutively.
• Usernames may not have spaces, slashes or periods.

To change your Oculus username:

1. Go to secure.oculus.com and log into your account.
2. Click My Profile on the left.
3. Click Edit next to Username.
4. Enter your new username and your Oculus password.
5. Click Save and then click Confirm to change your username.

Oculus Rift S and Rift

To change the language for the Oculus app on your PC computer:

1. Open the Oculus app on your computer.
2. Select Settings in the left menu.
3. Select the General tab.
4. Next to Language Preference, click to select your language.

Oculus Quest and Oculus Go

To change the language for the Oculus app on your phone:

The language you see in the Oculus app will be based off the language you select in your phone settings. If the language you select from your phone settings isn’t supported in the Oculus app, the language in the Oculus app will default to an Oculus-supported language in your location. If there isn’t an Oculus-supported language available in your location, it’ll default to English.

The Oculus app supports the following languages:

• Czech
• Danish
• Dutch
• German
• Greek
• English (US)
• English (UK)
• Finnish
• French
• Italian
• Japanese
• Korean
• Norwegian
• Polish
• Portuguese (Brazil)
• Portuguese (Portugal)
• Romanian
• Russian
• Spanish (Spain)
• Spanish (LATAM)
• Swedish
• Turkish
• Simplified Chinese
• Traditional Chinese (Hong Kong)
• Traditional Chinese (Taiwan)

Gear VR

To change the language for the Oculus app on your Samsung Android Phone:

The language you see in the Oculus app will be based off the language you select in your Android phone settings. If the language you select from your phone settings isn’t supported in the Oculus app, the language in the Oculus app will default to an Oculus-supported language in your locale. If there isn’t an Oculus-supported language available in your locale, it’ll default to English.

The Oculus app for Android supports the following languages:

• Czech
• Danish
• German
• Greek
• English (US)
• English (UK)
• Spanish (Spain)
• Spanish
• Finnish
• French (France)
• French (Canada)
• Italian
• Japanese
• Korean
• Norwegian
• Dutch
• Dutch (Belgium)
• Polish
• Portuguese (Brazil)
• Portuguese (Portugal)
• Romanian
• Russian
• Swedish
• Turkish
• Vietnamese
• Simplified Chinese
• Traditional Chinese (Hong Kong)
• Traditional Chinese (Taiwan)

You can add friends to your Oculus account to invite to games and parties. All your Oculus devices share the same friend list.

To add friends to your Oculus account on your computer:

1. Open the Oculus app on your computer.
2. Select Friends from the bottom left menu.
3. Click Add Friends and search by someone’s username or first and last name to add them.

To add friends to your Oculus account from your Oculus Quest or Go Headset:

1. Press the Oculus button to bring up your bottom toolbar.
2. Select the People menu from the bottom toolbar and choose Friends.
3. Select the Add Friend icon at the top of the Friends panel and search by someone’s username or first and last name to add them.

To add friends to your Oculus account from your Oculus Rift S or Rift Headset:

1. Press the Oculus button to open Dash.
2. Select the Social menu from Dash and choose Friends.
3. Select the Add Friend icon at the top of the Friends panel and search by someone’s username or first and last name to add them.

To add friends to your Oculus account using the Oculus app on your phone:

1. Open the Oculus app on your phone.
2. Tap Friends from the bottom menu and then tap Add Friends.
3. Search by someone’s username or first and last name to add them.

To add friends to your Oculus account using the Oculus app for Gear VR:

1. Open the Oculus app on your phone.
2. Tap Friends from the bottom menu and then tap Add Friends.
3. Search by someone’s username or first and last name to add them.

Note: Some people may choose to not have their first and last name visible in search.

If you're experiencing issues using Facebook features within Oculus, and your Facebook and Oculus accounts are connected, log into your Facebook account on the mobile app or web page, and then follow these instructions:

From the Oculus app on your phone:

1. Open the Oculus app on your phone.
2. Tap Settings from the bottom toolbar.
3. Scroll to the bottom and tap Log Out.
4. Tap Log Out to confirm.
5. On the login screen, tap Continue with Facebook and follow the onscreen instructions to log back in.

Next, if you're using Oculus Go, after you've completed the steps above:

1. Power your headset off and on, then put it on.
2. Complete the onscreen tutorial to set up your Oculus Go controller.
3. Take off your headset and open the Oculus app on your phone.
4. Tap Settings from the bottom toolbar.
5. Tap your listed headset within the Oculus app.

From the Oculus PC app:

1. Select your name from the bottom left menu.
2. Select ... from the top right of your Friends List.
3. Select Sign Out.
4. On the login screen, select Continue with Facebook and if prompted, confirm your Facebook account details to log back in.

If you're still experiencing issues, please contact Oculus Support.

Oculus Go

To turn Oculus recommendation notifications on or off:

1. Open the Oculus app on your phone.
2. Tap Settings and then tap Notifications.
3. Tap to turn Oculus recommendation notifications on or off.

Gear VR

To turn Oculus recommendation notifications on or off:

1. Open the Oculus app on your phone.
2. Tap More and then tap Notification Preferences.
3. Tap to turn Oculus recommendation notifications on or off.

Uninstalling for Oculus Go

To uninstall the Oculus app from your Android phone:

1. From your phone’s home screen, go to Settings.
2. Tap Apps.
3. Scroll down and tap the Oculus app and then Uninstall.

To uninstall the Oculus app from your iPhone:

1. From your iPhone’s home screen, find the Oculus app.
2. Tap and hold the Oculus app until it shakes and is marked with a small X in the top left corner of the app.
3. Tap the X and then tap Delete to uninstall the Oculus app.

Uninstalling for Samsung Gear VR

To uninstall the Oculus app from your Android phone:

1. From your phone’s home screen, go to Settings
2. Tap Apps
3. Scroll down and tap the application and then Uninstall on the following:
• Oculus
• Oculus VR
• Oculus System Activities
• Oculus System Driver
• Oculus Rooms
• Oculus App Runtime
• Oculus Browser
• Oculus Media Plugin
• Oculus Home

You can redeem a promo code for your Oculus Rift S or Rift in the Oculus app on your computer, or for your Quest, Rift S, Rift or Go using the Oculus app on your phone.

To redeem a promo code for Rift or Rift S on your computer:

1. Open the Oculus app on your computer.
2. Select Settings in the left menu.
3. Select the Account tab.
4. Click Redeem Code and then enter your promo code.
5. Click Redeem.

To redeem a promo code for Quest, Rift S, Rift, or Go in the Oculus mobile app:

1. Open the Oculus app on your phone
2. Tap Settings at the bottom right of your app.
3. Scroll down and tap Redeem Code.
4. Enter your code and then tap the Submit button.