Your Oculus Account Settings

Account

If you are new to Oculus, or using Oculus Quest 2, a Facebook account is required to use your device, apps and the Oculus store. If you don’t already have a Facebook account, you can create one using the Oculus app.

To create a Facebook account using the Oculus app:

  1. Open the Oculus app on a compatible mobile device. You can download the Oculus app from the App Store or Google Play store.

  2. Tap Sign Up at the bottom of the screen.

  3. When you create your Facebook account, enter the name you use in real life (you will be able to choose whether you display that name to others in VR).

  4. After creating a Facebook account, you'll be able to create a unique VR profile — so you might be Monique Smith on Facebook, but WarriorMama365 in VR.

During the initial setup, you can also adjust your privacy settings, including whether or not people can see your Facebook name on Oculus. You can change your privacy settings at any time in the Oculus app. Learn more about your privacy on Oculus.

If you’re looking for additional help in setting up or using your Oculus device, please contact Oculus Support.

Was this answer helpful?
Password and PIN

Depending on how you log in to Oculus, you will need to change your Facebook password or change your Oculus password.

If you log into Oculus using your Facebook account

If you log into Oculus with your Facebook account, you can change your Facebook password.

If you log into Oculus using your Oculus account

If you haven't merged your Facebook and Oculus accounts, you can change your Oculus password using the Oculus app.

To change your password using the Oculus mobile app:

  1. Open the Oculus app on your phone.

  2. Tap your profile picture in the top left, then tap Account Settings.

  3. Enter your old password, your new password, and your new password again to confirm.

  4. Tap Save to save your new password.

To change your password using the Oculus PC app:

  1. Open the Oculus app on your PC.

  2. Select Settings in the left menu.

  3. Under Account, click Password.

  4. Enter a new password and then enter your old password to confirm the change.

  5. Click Submit.

Was this answer helpful?

The PIN that you create for your account is used to verify your identity and to simplify purchasing in the Oculus store. Because the PIN is associated with your account, all of your Oculus devices share the same PIN.

If you forgot your PIN

If you forgot your PIN, you can request an email with a link to reset it from the Oculus website.

  1. Go to your profile on Oculus.com.

  2. Click Security in the left menu.

  3. Next to PIN, click Edit.

  4. Next to Save, click Forgot Pin.

  5. Click Request PIN Reset.

  6. Follow the instructions in the email to reset your PIN.

Note: It may take some time for the email to arrive. If you don't see it in your inbox after a few minutes, check your spam folders for an email from no-reply@mail.oculus.com. You can also request another email by repeating the steps above.

If you remember your PIN and want to change it

To change your Oculus PIN using the Oculus PC app:

  1. Open the Oculus app on your computer.

  2. Select Settings in the left menu.

  3. Below Account, click Oculus PIN.

  4. Enter a new PIN and then enter your password to confirm the change.

  5. Click Submit.


To change your Oculus PIN using the Oculus mobile app:

  1. Open the Oculus app on your phone.

  2. Tap your profile picture in the top right.

  3. Tap Account Settings.

  4. Enter your current PIN, then enter your new PIN and tap Submit.


To change your Oculus PIN using the Oculus website:

  1. Go to your profile on Oculus.com.

  2. Click Security in the left menu, then click Edit next to PIN.

  3. Enter your current PIN, then enter your new PIN and click Save.


To change your Oculus PIN using the Oculus app for Samsung Gear VR:

  1. Open the Oculus app on your phone.

  2. Tap More and then tap Reset Oculus PIN.

  3. Enter your password, then enter your new PIN and tap Save.

Was this answer helpful?

Many people use the same password on multiple websites. If one website is compromised, bad actors may try to use these passwords on other sites. As a result, we monitor online forums where lists of emails and passwords appear from time to time. If we believe that an email and password combination on one of these lists may match the one you use for your Oculus account, we will proactively invalidate your current password and ask you to choose a new, unique password to help protect your account. This process is designed as a preventative measure. It doesn’t necessarily mean that your account has been compromised.

To help avoid this issue in the future, here are a few tips on how to protect your passwords online:

  • Don’t use a password that you’ve used previously, and don’t use your Oculus password anywhere else.
  • Never share your password. You should be the only one who knows it.
  • Avoid including your name or common words. Your password should be difficult to guess.
Was this answer helpful?

We use a variety of practices, including a process called 'hashing,' that prevent us from having to store your plain text password.

Once we discover a set of disclosed email addresses and passwords, we check to see if any of them could be used to log into valid accounts.

If the email and hash combinations don’t match, we don’t take any action. If we find a match, we proactively prompt you to change your password. This process helps your account remain secure.

Was this answer helpful?
Payments

The payment method you add to your account is used to buy things in the Oculus store. All of your Oculus devices share the same payment method.

To add or remove a payment method using the Oculus app on your computer:

  1. Open the Oculus app on your PC.
  2. Select Settings in the left menu.
  3. Select the Payment tab.
  4. Click the Add Payment Method dropdown menu.
  5. Select either Credit or Debit Card or PayPal Account.
  6. Enter your payment info to add your payment method. To remove a payment method, click Remove next to the applicable card or PayPal account.

To add a payment method using the Oculus app on your phone:

  1. Open the Oculus app on your phone.
  2. Tap your profile picture in the top left.
  3. Tap Payment Methods.
  4. Tap + Add Payment Method.
  5. Tap Add a credit or debit card or Add a PayPal account.
  6. Enter your payment info to add your payment method.

To remove a payment method using the Oculus app on your phone:

  1. Open the Oculus app on your phone.
  2. Tap Settings from the bottom menu.
  3. Tap Payment Methods.
  4. Tap the payment method you want to remove and then tap Remove.

To add or remove a payment method using the Oculus app for Gear VR:

  1. Open the Oculus app on your phone.
  2. Tap More and then tap Payment Method.
  3. Tap + Add Payment.
  4. Tap Add a credit or debit card or Add a PayPal account.
  5. Enter your payment info to add your payment method. To remove a payment method, tap white vertical three dot and then tap Remove.
Was this answer helpful?

You can add the following payment methods to your account:

  • Credit Card/Debit Card:
    • American Express
    • MasterCard
    • Visa
  • PayPal
Was this answer helpful?

You’ll need to log into your account on Oculus.com to view your purchase history for all your Oculus devices.

To view your purchase history:

  1. Go to Oculus.com
  2. Click Login in the top right and then log in to your account
  3. Click your username in the top right and then select My Orders
Was this answer helpful?

If you receive store credit from Oculus, you can check your store credit balance from your settings in the Oculus app. Before you use your store credit, you’ll need to add a payment method to your account. All your Oculus devices share the same store credit.

To check your store credit balance using the Oculus app on your computer:

  1. Open the Oculus app on your computer.
  2. Select Settings in the left menu.
  3. Select the Payment tab to view your store credit balance.

To check your store credit balance using the Oculus app on your phone:

  1. Open the Oculus app on your phone.
  2. Tap your profile picture in the top left.
  3. Tap Payment Methods to view your store credit balance.

To check your store credit balance using the Oculus app for Gear VR:

  1. Open the Oculus app on your phone.
  2. Tap More.
  3. Tap Payment Method to view your store credit balance.

Note: You can only use store credits in the currency they were issued in. Oculus Store Credit is non-transferable and cannot be used for other currency.

If you have store credit in a currency that is different from the currency of your Oculus store, the store credit cannot be applied to your purchases.

Was this answer helpful?

To make purchases on the Oculus Store through PayPal, you’ll first need to connect your PayPal account.

To connect your PayPal account to your account using your Oculus headset:

  1. Open your Settings.
  2. Select Payment Methods.
  3. Select Add a PayPal account.
  4. Log in through PayPal and follow the onscreen instructions.

Note: you’ll be asked to complete your billing agreement with Facebook Technologies. Once your billing agreement is set up, you'll be able to make future payments using PayPal.

After you have successfully connected PayPal to your account on Oculus, you can update your preferred PayPal payment method. To change your preferred PayPal payment method to PayPal Credit or PayPal Balance:

  1. Visit PayPal.com and sign in to your personal PayPal account
  2. Click Wallet in the top menu
  3. Click your desired PayPal payment method in the left menu
  4. Under the section Preferred when paying online, select Set as preferred.

After these steps have been completed, your PayPal account should automatically save this payment method to use toward your future Oculus digital purchases.

Notes:

  • These features and settings are strictly managed within your PayPal account. For any questions or concerns regarding PayPal Credit and PayPal Balance, we recommend contacting PayPal Support directly.
  • These features and settings may be subject to availability restrictions in certain regions.
Was this answer helpful?
Privacy and Security

When you create an account, you can choose who can see your real name, activity and friend list in the Oculus app.

From your privacy settings, you can control the following info:

  • Facebook Name: Choose who can see your real name and if you want people to find it in search.

  • Activity: Choose who can see your activity in games and apps.

  • Friend List: Choose who can see your friend list.

Oculus Quest 2, Quest and Oculus Go

To control who can see your info using the Oculus app on your phone:

  1. Open the Oculus app on your phone.

  2. Tap in the top left.

  3. Tap Privacy Settings.

Oculus Rift S and Rift

To control who can see your info using the Oculus app on your PC computer:

  1. Open the Oculus app on your computer.

  2. Select Settings in the left menu.

  3. Select the Privacy tab and then click Privacy Settings.

Gear VR

To control who can see your info using the app on your Samsung Android phone:

  1. Open the Oculus app on your phone.

  2. Tap More.

  3. Tap Privacy Settings.

Was this answer helpful?

When you block someone in the Oculus app, they won’t be able to see your info or activity. Blocking a friend will also remove them from your friend list on all your Oculus devices.

Oculus Quest 2 and Quest

To block someone you’ve friended using the Oculus app on your phone:

  1. Open the Oculus app on your phone.

  2. Tap Social from the bottom menu and then tap next to the person you want to block.

  3. Tap Block to block that person, then tap Block to confirm.

To unblock someone using the Oculus app on your phone:

  1. Open the Oculus app on your phone.

  2. Tap your profile picture in the top left and then tap Privacy Settings.

  3. Tap List of users under Blocked Users.

  4. Tap the person you want to unblock and then confirm that you want to unblock that person.

Note: If you unblock a friend, you’ll need to add them again to see them on your friend list.

Oculus Rift S and Rift

To block someone you’ve friended using the Oculus app on your PC computer:

  1. Open the Oculus app on your computer.

  2. Select Friends from the bottom left menu.

  3. Click next to the name of the person you want to block, then click Block.

To unblock someone using the Oculus app on your computer:

  1. Open the Oculus app on your computer.

  2. Select Settings in the left menu.

  3. Select the Privacy tab.

  4. Click Block List and then click Unblock next to the person you want to unblock.

Note: If you unblock a friend, you’ll need to add them again to see them on your friend list.

Was this answer helpful?
Profile and Preferences

When you make a VR profile on your Oculus device, you'll create a username that's publicly visible and shared on all your Oculus devices. You can change your username only once every 6 months.

Username requirements:

  • Usernames must start with a letter or number.

  • Usernames may be between 2 to 20 characters in length.

  • Usernames may include a mix of letters, number, dashes and underscores, but may not include dashes or underscores consecutively.

  • Usernames may not have spaces, slashes or periods.

To change your username:

  1. Go to secure.oculus.com and log into your account.

  2. Click Profile on the left.

  3. Click Edit next to Username.

  4. Enter your new username and your password.

  5. Click SAVE and then click CONFIRM.

Was this answer helpful?
Oculus Quest 2, Quest and Go

To change the language for the Oculus app on your phone:

The language you see in the Oculus app will be based off the language you select in your phone settings. If the language you select from your phone settings isn’t supported in the Oculus app, the language in the Oculus app will default to an Oculus-supported language in your location. If there isn’t an Oculus-supported language available in your location, it’ll default to English.

The Oculus app supports the following languages:

  • Czech

  • Danish

  • Dutch

  • German

  • Greek

  • English (US)

  • English (UK)

  • Finnish

  • French

  • Italian

  • Japanese

  • Korean

  • Norwegian

  • Polish

  • Portuguese (Brazil)

  • Portuguese (Portugal)

  • Romanian

  • Russian

  • Spanish (Spain)

  • Spanish (LATAM)

  • Swedish

  • Turkish

  • Simplified Chinese

  • Traditional Chinese (Hong Kong)

  • Traditional Chinese (Taiwan)


Oculus Rift S and Rift

To change the language for the Oculus app on your PC computer:

  1. Open the Oculus app on your computer.

  2. Select Settings in the left menu.

  3. Select the General tab.

  4. Next to Language Preference, click to select your language.


Gear VR

To change the language for the Oculus app on your Samsung Android Phone:

The language you see in the Oculus app will be based off the language you select in your Android phone settings. If the language you select from your phone settings isn’t supported in the Oculus app, the language in the Oculus app will default to an Oculus-supported language in your locale. If there isn’t an Oculus-supported language available in your locale, it’ll default to English.

The Oculus app for Android supports the following languages:

  • Czech

  • Danish

  • German

  • Greek

  • English (US)

  • English (UK)

  • Spanish (Spain)

  • Spanish

  • Finnish

  • French (France)

  • French (Canada)

  • Italian

  • Japanese

  • Korean

  • Norwegian

  • Dutch

  • Dutch (Belgium)

  • Polish

  • Portuguese (Brazil)

  • Portuguese (Portugal)

  • Romanian

  • Russian

  • Swedish

  • Turkish

  • Vietnamese

  • Simplified Chinese

  • Traditional Chinese (Hong Kong)

  • Traditional Chinese (Taiwan)

Was this answer helpful?
Friends

You can add friends to your account on Oculus to invite to games and parties. All of your Oculus devices share the same friend list.

To add friends to your account from your computer:

  1. Open the Oculus app on your computer.
  2. Select Friends from the bottom-left menu.
  3. Click Add Friends.
  4. Search by username or first and last name.

To add friends to your account from your Oculus Quest or Go Headset:

  1. To bring up your bottom toolbar, press the Oculus button.
  2. Tap from the bottom menu and then tap Add Friend
  3. Search by username or first and last name to add them.

To add friends to your account from your Oculus Rift S or Rift Headset:

  1. To open Dash, press the Oculus button.
  2. Select the Social menu from Dash and choose Friends.
  3. Select the Add Friend icon at the top of the Friends panel.
  4. Search by username or first and last name.

To add friends to your account using the Oculus app on your phone:

  1. Open the Oculus app on your phone.
  2. Tap from the bottom menu and then tap
  3. Search by username or first and last name to add them.

To add friends to your account using the Oculus app for Gear VR:

  1. Open the Oculus app on your phone.
  2. Tap Friends from the bottom menu and then tap Add Friends.
  3. Search by username or first and last name to add them.

Note: Some people choose not to have their first and last name visible in search.

Was this answer helpful?
Notifications
Oculus Quest 2, Quest or Go

To turn Oculus recommendation notifications on or off:

  1. Open the Oculus app on your phone.
  2. Tap your profile picture in the top left.
  3. Tap Account Settings and then tap bell Notifications.
  4. Tap the toggle next to Oculus recommendation notifications to turn them on or off.

To turn Oculus recommendation notifications on or off for Gear VR:

  1. Open the Oculus app on your phone.
  2. Tap menu More and then tap Notification Preferences.
  3. Tap to turn Oculus recommendation notifications on or off.
Was this answer helpful?
Uninstalling
Uninstalling for Oculus Quest 2, Quest or Go

To uninstall the Oculus app from your Android phone:

  1. From your phone’s home screen, go to Settings.
  2. Tap Apps.
  3. Scroll down and tap the Oculus app and then Uninstall.

To uninstall the Oculus app from your iPhone:

  1. From your iPhone’s home screen, find the Oculus app.
  2. Tap and hold the Oculus app until it shakes and is marked with a small X in the top left corner of the app.
  3. Tap the X and then tap Delete to uninstall the Oculus app.


Uninstalling for Samsung Gear VR

To uninstall the Oculus app from your Android phone:

  1. From your phone’s home screen, go to Settings
  2. Tap Apps
  3. Scroll down and tap the application and then Uninstall on the following:
    • Oculus
    • Oculus VR
    • Oculus System Activities
    • Oculus System Driver
    • Oculus Rooms
    • Oculus App Runtime
    • Oculus Browser
    • Oculus Media Plugin
    • Oculus Home
Was this answer helpful?
Promo Codes

Learn how to redeem a promo code in the Oculus app.

You can redeem a promo code for your Oculus Rift S or Rift in the Oculus app on your computer, or for your Quest, Rift S, Rift or Go using the Oculus app on your phone.

To redeem a promo code for Rift or Rift S on your computer:

  1. Open the Oculus app on your computer.
  2. Select Settings in the left menu.
  3. Select the Account tab.
  4. Click Redeem Code and then enter your promo code.
  5. Click Redeem.

To redeem a promo code for Quest, Rift S, Rift, or Go in the Oculus mobile app:

  1. Open the Oculus app on your phone
  2. Tap Settings at the bottom right of your app.
  3. Scroll down and tap Redeem Code.
  4. Enter your code and then tap the Submit button.
Was this answer helpful?