If something isn't working as expected with your Oculus Rift, or you're unable to install the Oculus software on your PC, collecting logs can help identify the problem.

If you're unable to install the Oculus app on your PC, collect setup logs:

  1. On your PC, press the Windows Key + R on your keyboard to open the Run window.
  2. In the Run window, type %LOCALAPPDATA%\Oculus\ and press Enter.
  3. Locate the OculusSetup.log file and save it.

If you're experiencing issues while using Oculus Rift, collect logs from Oculus Diagnostics:

  1. Find your Oculus installation directory (C:\Program Files\Oculus if installed on the primary hard drive).
  2. Navigate to Support and then oculus-diagnostics.
  3. Double-click OculusLogGatherer and wait for an executable to appear.
  4. Select Get All Logs

Once the log collection is finished, a .zip file containing the logs will be saved to your desktop.

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