If something isn't working as expected with your Oculus Rift S or Rift, or you're unable to install the Oculus software on your PC, collecting logs can help identify the problem.

If you're unable to install the Oculus app on your PC, collect setup logs:

  1. On your PC, press the Windows Key + R on your keyboard to open the Run window.
  2. In the Run window, type %LOCALAPPDATA%\Oculus\ and press Enter.
  3. Locate the OculusSetup.log file and save it.

If you're experiencing issues while using Oculus Rift S or Rift, collect logs from Oculus Diagnostics:

  1. Find your Oculus installation directory (C:\Program Files\Oculus if installed on the primary hard drive).
  2. Navigate to Support and then oculus-diagnostics.
  3. Double-click OculusLogGatherer and wait for an executable to appear.
  4. Select Get All Logs

Once the log collection is finished, a .zip file containing the logs will be saved to your desktop.

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