If the shipping address you entered for your Oculus device in the Oculus Store is invalid, the following may be causing the issue:

  • You've entered a PO box or freight forwarding address.
    • We ship to regular addresses, like homes, apartments, dorms, condos and offices. We do not support PO Boxes or freight forwarders.
  • You've entered your address information incorrectly.
    • Make sure your city, state, and zip codes all match and your address is spelled correctly.
  • You've entered an address for a location with shipping restrictions.

If you're sure the above does not apply to you and you're still experiencing issues with your shipping address, please contact Customer Support.

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