If you are currently experiencing the Oculus Go app crashing on iPhone, please uninstall and reinstall the app to resolve the issue.
If you're running into issues maintaining the viewing angle, screen position, or controller position while using Oculus Go, you may resolve the issue by resetting your view from the Settings menu and resetting your controller orientation.
To reset your controller orientation:
To reset your view:
If you continue experiencing problems, power down your Oculus Go and power it back on again before trying again.
Your Oculus Go needs to be connected to a WiFi network to use and access most features and content for your Oculus Go. You will be prompted to choose your WiFi network during the setup process.
If you receive an error while trying to connect to WiFi, you may need to connect your Oculus Go to another WiFi network. Networks that use Captive Portals will not work with Oculus Go setup.
To change the WiFi network your Oculus Go is connected to from your phone:
To change the WiFi network your Oculus Go is connected to from your Oculus Go:
Note: A captive portal is a web page that prompts you to interact with it before connecting you to the internet. Captive portals are commonly used by public WiFi networks in businesses, airports, hotels, and other venues that offer free WiFi hotspots. This type of network will not work to set up your Oculus Go, but may work after your initial setup.
You can only have one account logged into your Oculus Go at any given time. If you'd like to remove the account connected to your Oculus Go, perform a factory reset on the headset and set it up again from scratch.
To perform a factory reset using your phone:
Note: You can only perform a factory reset of your Oculus Go using your phone if you have access to the account that is connected to your Oculus Go.
To perform a factory reset using the headset:
Using your Oculus account, you can perform a remote wipe of your Oculus Go even if you don't have physical access to your device.
To remove your data from an Oculus Go remotely:
The lens rings for your Oculus Go fasten the Oculus Go facial interface in place.
If you have trouble with the lens rings, make sure to:
It’s important to adjust your straps and headset carefully while using Oculus Go. Keep in mind your limited warranty doesn’t cover normal wear and tear or physical damages.
While adjusting your Oculus Go straps:
If your strap comes loose from your headset:
If your strap arm disconnects from your Oculus Go headset:
Note: If you continue experiencing issues with your Oculus Go straps, contact Customer Support for additional help.
If you're experiencing issues charging your Oculus Go headset, try the following:
If you're having trouble connecting or pairing your Oculus Go controller to your headset, try the following:
If you continue experiencing issues pairing or connecting your Oculus Go controller, contact Customer Support.
Note: If your Oculus Go controller LED does not light up, you may need to replace the controller battery.
You can find serial numbers for your Oculus Go, as well as individual serial numbers for your headset and the Oculus Go controller. These numbers are useful if Customer Support is helping you replace an item, or if you are in the process of pairing a device.
To locate the serial number for your headset:
To locate the individual serial number for your controller:
To locate the serial number for your Oculus Go package: