If you are currently experiencing the Oculus Go app crashing on iPhone, please uninstall and reinstall the app to resolve the issue.
If you're running into issues maintaining the viewing angle, screen position, or controller position while using Oculus Go, you may resolve the issue by resetting your view from the Settings menu and resetting your controller orientation.
To reset your controller orientation:
To reset your view:
If you continue experiencing problems, power down your Oculus Go and power it back on again before trying again.
If you receive an error while trying to connect your Oculus Go to Wi-Fi, you may need to connect to another Wi-Fi network.
To change the Wi-Fi network your Oculus Go is connected to from your phone:
To change the Wi-Fi network your Oculus Go is connected to from your Oculus Go:
Note: You won't be able to use a captive portal, a web page that prompts you to interact with it before connecting you to the internet, to set up Oculus Go.
Captive portals are commonly used by public Wi-Fi networks in businesses, airports, hotels, and other venues that offer free Wi-Fi hotspots. While this type of network won't work to set up your Oculus Go, it may work after completing your initial setup.
You can only have one account logged into your Oculus Go at any given time. If you'd like to remove the account connected to your Oculus Go, perform a factory reset on the headset and set it up again as new.
To perform a factory reset using your phone:
Note: You can only perform a factory reset of your Oculus Go using your phone if you have access to the account that is connected to your Oculus Go.
To perform a factory reset using the headset:
Using your account, you can perform a remote wipe of your Oculus Go even if you don't have physical access to your device.
To remove your data from an Oculus Go remotely:
The lens rings for your Oculus Go fasten the Oculus Go facial interface in place.
If you have trouble with the lens rings, make sure to:
It’s important to adjust your straps and headset carefully while using Oculus Go. Keep in mind your limited warranty doesn’t cover normal wear and tear or physical damages.
While adjusting your Oculus Go straps:
If your strap comes loose from your headset:
If your strap arm disconnects from your Oculus Go headset:
Note: If you continue experiencing issues with your Oculus Go straps, contact Customer Support for additional help.
If you're experiencing issues charging your Oculus Go headset, try the following:
Only charge your Oculus Go headset using included equipment or a cable and adapter meeting the following specifications:
USB 2.0 Micro-B cable
10W (5V 2A) AC adapter
For use only with IEC/EN 60950-1 Rated Input: 100-240 Vac/0.35 A, Output: 5 Vdc, 2 A max, double insulated, with LPS output, or equivalent.
When charging, ensure your charging cable is connected to your headset properly.
Make sure the LED light on the top of your headset is lit while charging. If the LED light is not lit Orange or Green, your headset is not being properly charged.
When your headset isn't charging and isn't in use, make sure the proximity sensor within your headset is not blocked by the headset straps or other items.
The proximity sensor is located above the bridge of the nose within your Oculus Go headset.
If you're having trouble connecting or pairing your Oculus Go controller to your headset, try the following:
If you continue experiencing issues pairing or connecting your Oculus Go controller, contact Customer Support.
Note: If your Oculus Go controller LED does not light up, you may need to replace the controller battery.
You can find serial numbers for your Oculus Go, as well as individual serial numbers for your headset and the Oculus Go controller. These numbers are useful if Customer Support is helping you replace an item, or if you are in the process of pairing a device.
To locate the serial number for your headset:
To locate the individual serial number for your controller:
To locate the serial number for your Oculus Go package: