If you don’t hear any audio from your Oculus Rift on-ear headphones, try these troubleshooting tips:

• Check to make sure your Rift on-ear headphones are selected. To select your Rift on-ear headphones:

1. Open the Oculus app on your computer.
2. Select Devices in the left menu and then click Rift.
3. Below Audio Output in VR, check to make sure Rift headphones are selected.

• Check to make sure the sound of your computer is turned up
• Check to see if there’s any updates for your Rift. To check updates for your Rift:

1. Open the Oculus app on your computer.
2. Select Library in the left menu and then click Updates to check for updates.

If the audio from your Oculus Rift on-ear headphones is distorted, try using the audio tool to make sure the audio connector on the main strap is secure. You can find the audio tool in the accessories compartment of your Rift box.

To check if your audio connector is secure:

1. Find the audio connector screw located on the inside of the main strap next to the on-ear headphones.
2. Use the audio tool to turn the audio connector screw clockwise (to the right).
3. Keep turning the audio connector until it’s secure.

If you’re seeing a black screen in your Oculus Rift headset or the display you’re using (example: monitor, television), try these troubleshooting tips:

• Check to make sure your Rift and display are both plugged into your dedicated graphics card. If your Rift and display are plugged into your integrated graphics card, you won’t see an image.
• If you’re already using your HDMI port for your display, or your graphics card doesn’t have a HDMI port, try the following options:

Note: Some adapters may not be compatible or may cause performance problems.

If your Oculus Rift headset isn’t connecting, try these steps:

• Check to make sure your Rift headset is plugged into your dedicated graphics card. If you try to use your integrated graphics card, it won’t connect.
• Check to make sure your Rift and computer are up to date.
• Install the latest Oculus drivers. To install the latest Oculus drivers:
  1. Close the Oculus app.
  2. Press the Windows key + R on your keyboard to open the Run command.
  3. Enter C:\Program Files\Oculus\Support\oculus-drivers.
  4. Open oculus-driver.
  5. Open the Oculus app and then try to connect your headset again.
• Restart the Oculus app on your PC computer.

If you’re already using your HDMI port for your display, or your graphics card doesn’t have a HDMI port, try the following options:

Note: Some adapters may not be compatible or may cause performance problems.

If your Oculus Rift sensor isn’t connecting, try these troubleshooting tips:

• Check to make sure your Rift and USB drivers are up to date.
• Check to make sure your sensor is plugged into a USB 3.0 (blue) port.
• Try plugging your sensor into a different USB port.
• Restart the Oculus app on your PC computer.
• Install the latest Oculus drivers. To install the latest Oculus drivers:
  1. Close the Oculus app
  2. Press the Windows key + R on your keyboard to open the Run command
  3. Enter C:\Program Files\Oculus\Support\oculus-drivers
  4. Open oculus-driver
  5. Open the Oculus app and then try to connect your sensor again

If you’re having trouble setting up your Oculus Rift sensor tracking, try these troubleshooting tips:

Update your Rift and USB

• First, make sure your Rift and USB drivers are up to date.

Check Your USB Ports

• Make sure your sensors are plugged into USB 3.0 (blue) ports.
• If you have more than one sensor plugged into a USB 3.0 port, you can try plugging one into a USB 2.0 port.
• If you have more than one sensor plugged into a single USB controller on your PC, try plugging your sensors further away from one another or into separate USB controllers.
• Try unplugging other USB devices, like webcams or microphones.

Sensor Placement

• If you're only using 2 sensors, place your sensors 3 to 6.5 feet (1 to 2 meters) in front of where you’ll be wearing your headset.
• If you're using 3 sensors, place your front 2 sensors 3 to 9 feet (1 to 2.7 meters) in front of where you'll be wearing your headset. Place your rear sensor directly from one of your front sensors, no more than 14 feet (4.3 meters) away from the farthest front sensor.
• Make sure the glossy side of the sensor lens is pointing towards your play area and you've removed the protective film.
• If your sensors are close together, rotate them so that they face forward. If your sensors are wide apart, rotate them towards the center of your play area.
• Check to make sure your sensor isn’t tilted too far up or down.
• Check to make sure there aren't any objects placed between you and your sensors.

Additional Help

• If you are experiencing problems connecting your Oculus Rift Headset, try these troubleshooting tips.
• If you continue experiencing problems with your Oculus Rift sensor tracking, contact Oculus Support directly.

Note: If you’re using more than 3 sensors, your setup may not work with your PC computer or play area. We recommend using 3 sensors.

If your Oculus Rift sensor isn’t recognized during the Oculus hardware and software setup on Windows 7, try adjusting the sensor during setup.

To adjust your sensor:

1. Restart your PC
2. Continue through the Oculus setup until you reach the sensor setup screen
3. Unplug your sensor, wait a few moments, then plug the sensor back into your PC

The sensor should now be recognized and you can continue through the Oculus setup. If you try these steps and your Oculus Rift sensor still isn't recognized, try these troubleshooting steps.

If you’re having trouble using your Touch controllers with your Oculus Rift, try these troubleshooting tips:

• Check to make sure your Rift and computer are up to date.
• Check to make sure your Touch controllers are connected.
• Check to make sure your Touch controllers don’t have low batteries:

1. Open the Oculus app on your computer.
2. Select Devices in the left menu and then look for the battery level below each Touch controller.

• Check to make sure you haven’t moved your sensors. If your sensors have moved, try resetting them.
• Check to make sure there aren’t any objects blocking your sensors

If you’re having trouble setting up the Guardian System using your Touch controllers with your Oculus Rift , reset your sensor tracking. If you continue experiencing issues, try the following:

Play Area and Sensors

• Check to make sure your play area is at least 3 feet by 3 feet (1 meter by 1 meter)
• Check to make sure there aren’t any objects blocking your sensors
• Check to make sure you’re not too close to your sensors when setting your boundaries
• Move away any objects that may keep you from setting your boundaries (example: table, couch)

Touch Controllers

• Check to make sure the tracking ring on your Touch controller is pointed at your sensors
• Make sure to hold down the trigger on your Touch controller while setting your boundaries
• Check to make sure you’re not blocking the tracking ring of your Touch controller with your hands or body when setting your boundaries

If there’s something wrong with your Oculus Rift headset orientation, it may because your sensors moved. Try resetting your sensor tracking using the Oculus app on your PC computer.

To reset your sensor tracking:

1. Open the Oculus app on your computer.
2. Select Devices in the left menu.
3. Click Configure Rift and then select Sensor Setup.
4. Follow the on-screen instructions to reset your sensor tracking.

If you’ve bought and set up new Touch controllers for your Oculus Rift, you’ll receive Robo Recall, Oculus Medium, Quill and Dead and Buried in your Oculus library for free. If you can’t find your free games, try restarting the Oculus app. If they’re still not in your library after restarting the app, check to make sure:

• Your Rift is up to date.
• Your Touch controllers weren’t set up on another account. The free games are only available on the first account they were set up on.

If you’ve bought your Touch controllers from an unauthorized retailer (example: eBay), you won’t receive the free games if they were set up on another account before you bought them.

The Oculus Touch gamepad emulation feature allows you to use your Touch controllers in place of a gamepad controller in certain games and apps that require a gamepad.

For the Touch gamepad emulation feature to work:

1. All other wired and wireless controllers need to be disconnected from your PC
2. Your PC's operating systems needs be on Windows 10

How do I determine if a game or app supports the Touch gamepad emulation feature?

1. Open the Oculus app on your computer
2. Open a game or app of your choice
3. In the product description page, locate the section Supported Controllers
4. If that content offers Touch (as Gamepad) as a supported controller, this feature will work

Note: This feature only works on Windows 10. To play any gamepad-controlled games on operating systems older than Windows 10 (WIN 7 and 8.1), you need to use an Oculus supported gamepad.

If your Oculus Rift remote isn’t connecting or you’re having trouble pulling out the plastic tab, you may need to remove the battery to make sure the tab’s not stuck.

To check if the plastic tab is stuck in your remote:

1. Hold the remote so the strap is pointing away from you.
2. Push your thumbs up to slide the battery cover off.
3. Hold the battery tab down, turn the remote over and lightly tap it against a hard surface (example: table) until the battery comes out.

Once the battery is removed, check to make sure there are no plastic pieces in the battery compartment. If everything looks good, put the battery back in and then slide the battery cover back on to turn on the remote.

If your Oculus Rift isn’t detecting your graphics card, try these troubleshooting tips:

• Check to make sure your graphics card is installed:
  1. Open the Control Panel on your PC computer.
  2. Click Programs and Features and check to make sure your NVIDIA or AMD graphics card drivers are installed.
  3. If you don’t see any drivers installed for your graphics card, download and install them from your manufacturer’s website.
• Check to make sure your graphics card is enabled:
  1. Open the Control Panel on your computer.
  2. Click Device Manager and then click Display Adapters.
  3. Right click on your graphics card to check if it’s enabled. If it’s disabled, select Enable
• Check to make sure your graphics card is connected to your computer.
• Check to make sure your graphics card is up to date.

Notes:

• If you’re not sure how to check your computer hardware, we recommend contacting a computer technician for help.
• SLI and other multi-GPU configurations aren't supported for Rift. The GPU you connect to will be the only active GPU for the Rift headset.

To resolve the "Can’t Reach Oculus Runtime Service" error, please follow these steps:

If you currently have the Oculus app installed:

1. Click HERE to download the install patch.
2. Open OculusPatchMarch2018.exe.
• If Windows asks you if you’re sure you want to open this file, click Yes.
• If Windows Defender prompts "Windows protected your PC", click More info and then click Run anyway.
• If your antivirus software restricts the file from opening, temporarily disable your AV and continue. Please remember to re-enable your antivirus software once you've completed the repair.
3. Select Repair and confirm you would like to repair the Oculus software.
4. Allow the repair process to run, download and install.
5. Launch the Oculus app.

Shortly after the repair you will be prompted for an update. Please complete the update. The download and update may take up to 10 minutes depending on network connection.

If you run into problems installing the patch on Windows 7 due to a "Windows 7 Hotfix" error, complete the following:

1. Click HERE to download the install patch.
2. Navigate to the location on your computer where you downloaded the OculusPatchMarch2018.exe file within the Windows File Explorer.
3. Type “cmd” in the address bar and press Enter on your keyboard.
4. With command prompt open, type OculusPatchMarch2018.exe /bypassHotfixCheck and press Enter on your keyboard.
• If Windows asks you if you’re sure you want to open this file, click Yes.
• If Windows Defender prompts "Windows protected your PC", click More info and then click Run anyway.
• If your antivirus software restricts the file from opening, temporarily disable your AV and continue. Please remember to re-enable your antivirus software once you've completed the repair.
5. Select Repair and confirm you would like to repair the Oculus software.
6. Allow the repair process to run, download and install.
7. Launch the Oculus app.

If you run into additional problems completing the Oculus patch, uninstall and reinstall the Oculus app:

First, to uninstall the Oculus software:

1. Click the Windows key.
2. Type in "Add or Remove Programs" and then select Add or Remove Programs.
3. Locate the Oculus app within Add or Remove Programs and click Uninstall.
4. If Windows asks you if you’re sure you want to open this process, click Yes.
5. After the Oculus app loads, click Uninstall within the Oculus app and wait for the uninstall to complete.
6. Once the software is uninstalled, navigate to /ProgramFiles/Oculus on your computer and manually delete the Oculus folder.
7. Restart your PC.

After your computer restarts, reinstall the Oculus software:

1. Go to https://www.oculus.com/setup.
2. Click Download Oculus Software to download OculusSetup.exe.
3. Open OculusSetup.exe and follow the onscreen instructions to install the latest version of the Oculus app.

If you've already uninstalled the Oculus app from your computer:

1. Go to https://www.oculus.com/setup.
2. Click Download Oculus Software to download OculusSetup.exe.
3. Open OculusSetup.exe and follow the onscreen instructions to install the latest version of the Oculus app.

If your antivirus software is blocking you from downloading and installing content for your Oculus Rift, try these troubleshooting tips:

• In the settings of your antivirus software, add Oculus as a trusted program
• Check to make sure your antivirus software is up to date
• Turn off your antivirus software when downloading and installing content

If you're having trouble downloading or installing an Oculus software update, you may not have enough available disk space on your PC computer. You'll want to make sure that you have at least 9GB of available disk space. If you don’t have enough space to successfully download or install an update for Oculus software, try these troubleshooting tips:

• Move your large files to an external or alternate hard drive.
• Delete any large files you don’t want anymore (example: music, videos).
• Uninstall any programs or content you don’t use anymore.
• Search for Disk Cleanup in your Windows search and then run it to free up space.

To make sure the content you've downloaded is installed without a problem, we require an extra 2GB of disk space on your PC. Once the content is installed, it’ll take up less space on your computer. If you don’t have enough space to download content for your Oculus Rift, try these troubleshooting tips:

• Move your large files to an external hard drive
• Delete any large files you don’t want anymore (example: music, videos)
• Uninstall any programs or content you don’t use anymore
• Search for Disk Cleanup in your Windows search and then run it to free up space

Problem opening a game or app

If you can’t open the game or app you downloaded for your Oculus Rift, try these troubleshooting tips:

• Restart the Oculus app on your PC computer
• Uninstall and then reinstall the game or app
• Restart your computer

Problem installing a game or app

If you can’t install the game or app you downloaded for your Oculus Rift, try these troubleshooting tips:

• Restart the Oculus app on your PC computer
• Check to make sure there’s no problems with your network connection
• Restart your computer

If you try these troubleshooting tips and you’re still having trouble opening or installing a game, contact Oculus Support.

If the Windows operating system you’re using can’t run the game or app you’ve downloaded for your Oculus Rift, you’ll need to update your Windows OS in order to run the experience.

Note: You can still choose to buy the game or app from the Oculus store, but it won’t run until you update your OS.

You can help us improve the Oculus software by reporting issues. When you report an issue, you can choose to attach your system information. If you attach your system information, it’ll help us get the information we need to troubleshoot your problem. This includes information about your PC, like the operating system and graphics card you use, and details about how the Oculus app was functioning before you reported the issue.

Keep in mind Oculus Support doesn’t respond to these reports, so they won’t be able to troubleshoot your issue. If you have a problem you need help with, contact the Oculus Support team.

To report an issue:

1. Open the Oculus app on your computer.
2. Select Help Center in the bottom left menu and then select Provide Feedback.
3. Tell us about the issue you found and then click Submit Feedback.

Note: You won’t receive a reply to your report.

If something isn't working as expected with your Oculus Rift, or you're unable to install the Oculus software on your PC, collecting logs can help identify the problem.

If you're unable to install the Oculus app on your PC, collect setup logs:

1. On your PC, press the Windows Key + R on your keyboard to open the Run window.
2. In the Run window, type %LOCALAPPDATA%\Oculus\ and press Enter.
3. Locate the OculusSetup.log file and save it.

If you're experiencing issues while using Oculus Rift, collect logs from Oculus Diagnostics:

1. Find your Oculus installation directory (C:\Program Files\Oculus if installed on the primary hard drive).
2. Navigate to Support and then oculus-diagnostics.
3. Double-click OculusLogGatherer and wait for an executable to appear.
4. Select Get All Logs

Once the log collection is finished, a .zip file containing the logs will be saved to your desktop.