If you don’t hear any audio from your Oculus Rift on-ear headphones, try these troubleshooting tips:

• Check to make sure your Rift on-ear headphones are selected. To select your Rift on-ear headphones:

1. Open the Oculus app on your computer.
2. Select Devices in the left menu and then click Rift.
3. Below Audio Output in VR, check to make sure Rift headphones are selected.

• Check to make sure the sound of your computer is turned up
• Check to see if there’s any updates for your Rift. To check updates for your Rift:

1. Open the Oculus app on your computer.
2. Select Library in the left menu and then click Updates to check for updates.

If the audio from your Oculus Rift on-ear headphones is distorted, try using the audio tool to make sure the audio connector on the main strap is secure. You can find the audio tool in the accessories compartment of your Rift box.

To check if your audio connector is secure:

1. Find the audio connector screw located on the inside of the main strap next to the on-ear headphones
2. Use the audio tool to turn the audio connector screw clockwise (to the right)
3. Keep turning the audio connector until it’s secure

If you’re seeing a black screen in your Oculus Rift headset or the display you’re using (example: monitor, television), try these troubleshooting tips:

• Check to make sure your Rift and display are both plugged into your dedicated graphics card. If your Rift and display are plugged into your integrated graphics card, you won’t see an image.
• If you’re already using your HDMI port for your display, or your graphics card doesn’t have a HDMI port, try the following options:

Note: Some adapters may not be compatible or may cause performance problems.

If your Oculus Rift headset isn’t connecting, try these troubleshooting tips:

• Check to make sure your Rift headset is plugged into your dedicated graphics card. If you try to use your integrated graphics card, it won’t connect.
• Check to make sure your Rift and computer are up to date.
• Restart the Oculus app on your PC computer.
• Install the latest Oculus drivers. To install the latest Oculus drivers:
  1. Close the Oculus app
  2. Press the Windows key + R on your keyboard to open the Run command
  3. Enter C:\Program Files\Oculus\Support\oculus-drivers
  4. Open oculus-driver
  5. Open the Oculus app and then try to connect your headset again
• If you’re already using your HDMI port for your display, or your graphics card doesn’t have a HDMI port, try the following options:

Note: Some adapters may not be compatible or may cause performance problems.

If your Oculus Rift sensor isn’t connecting, try these troubleshooting tips:

• Check to make sure your Rift and USB drivers are up to date.
• Check to make sure your sensor is plugged into a USB 3.0 (blue) port.
• Try plugging your sensor into a different USB port.
• Restart the Oculus app on your PC computer.
• Install the latest Oculus drivers. To install the latest Oculus drivers:
  1. Close the Oculus app
  2. Press the Windows key + R on your keyboard to open the Run command
  3. Enter C:\Program Files\Oculus\Support\oculus-drivers
  4. Open oculus-driver
  5. Open the Oculus app and then try to connect your sensor again

If you’re having trouble setting up your Oculus Rift sensor tracking, try these troubleshooting tips:

• Check to make sure your Rift and USB drivers are up to date.
• Check to make sure your sensor is plugged into a USB 3.0 (blue) port.
• If you have more than one sensor plugged into a USB 3.0 port, try plugging one into a USB 2.0 port.
• If you have more than one sensor plugged into a single USB controller, you may have exceeded your USB bandwidth. Try plugging the other sensors into a different USB controller (look for some USB ports further away on your computer).
• If you're only using 2 sensors, try to put your sensors 3-6.5 feet (1-2 meters) in front of where you’ll be wearing your headset.
• If you're using 3 sensors, try to put your front 2 sensors 3-9 feet (1.2.7 meters) in front of where you'll be wearing your headset. Then put your rear sensor straight back from one of your front sensors, and no more than 14 feet (4.3 meters) away from the farthest front sensor.
• Check to make sure the glossy side of the sensor lens is pointing towards your play area.
• If your sensors are close together, rotate them so that they face forward. If your sensors are wide apart, rotate them towards the center of your play area.
• Check to make sure there aren’t any objects blocking your sensors.
• If you’re using your Touch controllers, check to make sure you're using more than one sensor.
• If you’re using more than 3 sensors, your setup may not work with your PC computer or play area. We recommend sticking with 3 sensors.
• Try unplugging other USB devices you may be using (example: webcam).
• Check to make sure your sensor isn’t tilted too far up or down.

If your Oculus Rift sensor isn’t recognized during the Oculus hardware and software setup on Windows 7, try adjusting the sensor during setup.

To adjust your sensor:

1. Restart your PC
2. Continue through the Oculus setup until you reach the sensor setup screen
3. Unplug your sensor, wait a few moments, then plug the sensor back into your PC

The sensor should now be recognized and you can continue through the Oculus setup. If you try these steps and your Oculus Rift sensor still isn't recognized, try these troubleshooting steps.

If you’re having trouble using your Touch controllers with your Oculus Rift, try these troubleshooting tips:

• Check to make sure your Rift and computer are up to date.
• Check to make sure your Touch controllers are connected.
• Check to make sure your Touch controllers don’t have low batteries:

1. Open the Oculus app on your computer.
2. Select Devices in the left menu and then look for the battery level below each Touch controller.

• Check to make sure you haven’t moved your sensors. If your sensors have moved, try resetting them.
• Check to make sure there aren’t any objects blocking your sensors

If you’re having trouble setting up the Guardian System using your Touch controllers with your Oculus Rift, try these troubleshooting tips:

• Check to make sure your play area is at least 3 feet by 3 feet (1 meter by 1 meter)
• Check to make sure the tracking ring on your Touch controller is pointed at your sensors
• Make sure to hold down the trigger on your Touch controller while setting your boundaries
• Check to make sure you’re not blocking the tracking ring of your Touch controller with your hands or body when setting your boundaries
• Check to make sure there aren’t any objects blocking your sensors
• Check to make sure you’re not too close to your sensors when setting your boundaries
• Move away any objects that may keep you from setting your boundaries (example: table, couch)
• Reset your sensor tracking if your boundaries aren’t setting up straight.

If there’s something wrong with your Oculus Rift headset orientation, it may because your sensors moved. Try resetting your sensor tracking using the Oculus app on your PC computer.

To reset your sensor tracking:

1. Open the Oculus app on your computer.
2. Select Devices in the left menu.
3. Click Configure Rift and then select Sensor Setup.
4. Follow the on-screen instructions to reset your sensor tracking.

If you’ve bought and set up new Touch controllers for your Oculus Rift, you’ll receive Robo Recall, Oculus Medium, Quill and Dead and Buried in your Oculus library for free. If you can’t find your free games, try restarting the Oculus app. If they’re still not in your library after restarting the app, check to make sure:

• Your Rift is up to date.
• Your Touch controllers weren’t set up on another account. The free games are only available on the first account they were set up on.

If you’ve bought your Touch controllers from an unauthorized retailer (example: eBay), you won’t receive the free games if they were set up on another account before you bought them.

The Oculus Touch gamepad emulation feature allows you to use your Touch controllers in place of a gamepad controller in certain games and apps that require a gamepad.

For the Touch gamepad emulation feature to work:

1. All other wired and wireless controllers need to be disconnected from your PC
2. Your PC's operating systems needs be on Windows 10

How do I determine if a game or app supports the Touch gamepad emulation feature?

1. Open the Oculus app on your computer
2. Open a game or app of your choice
3. In the product description page, locate the section Supported Controllers
4. If that content offers Touch (as Gamepad) as a supported controller, this feature will work

Note: This feature only works on Windows 10. To play any gamepad-controlled games on operating systems older than Windows 10 (WIN 7 and 8.1), you need to use an Oculus supported gamepad.

If your Oculus Rift remote isn’t connecting or you’re having trouble pulling out the plastic tab, you may need to remove the battery to make sure the tab’s not stuck.

To check if the plastic tab is stuck in your remote:

1. Hold the remote so the strap is pointing away from you.
2. Push your thumbs up to slide the battery cover off.
3. Hold the battery tab down, turn the remote over and lightly tap it against a hard surface (example: table) until the battery comes out.

Once the battery is removed, check to make sure there are no plastic pieces in the battery compartment. If everything looks good, put the battery back in and then slide the battery cover back on to turn on the remote.

If your Xbox One controller isn’t syncing with your computer, try these troubleshooting tips:

• Check to make sure your computer is up to date.
• If you’ve updated your computer and your controller still isn’t syncing, leave the Xbox One wireless adapter plugged in and try restarting your computer.

If your Oculus Rift isn’t detecting your graphics card, try these troubleshooting tips:

• Check to make sure your graphics card is installed:
  1. Open the Control Panel on your PC computer.
  2. Click Programs and Features and check to make sure your NVIDIA or AMD graphics card drivers are installed.
  3. If you don’t see any drivers installed for your graphics card, download and install them from your manufacturer’s website.
• Check to make sure your graphics card is enabled:
  1. Open the Control Panel on your computer.
  2. Click Device Manager and then click Display Adapters.
  3. Right click on your graphics card to check if it’s enabled. If it’s disabled, select Enable
• Check to make sure your graphics card is connected to your computer.

Note: If you’re not sure how to check your computer hardware, we recommend contacting a computer technician for help.

If the display on your TV isn’t scaled right when you use your Oculus Rift, try adjusting your display settings.

To adjust your display settings:

1. Find the Oculus app shortcut on your PC computer
2. Right click the shortcut and then select Properties
3. Click Compatibility and then click to check the box next to Disable display scaling on high DPI settings
4. Click Apply and then click OK
5. Restart the Oculus app to check if your display is fixed

If your antivirus software is blocking you from downloading and installing content for your Oculus Rift, try these troubleshooting tips:

• In the settings of your antivirus software, add Oculus as a trusted program
• Check to make sure your antivirus software is up to date
• Turn off your antivirus software when downloading and installing content

If you're having trouble downloading or installing an Oculus software update, you may not have enough available disk space on your PC computer. You'll want to make sure that you have at least 9GB of available disk space. If you don’t have enough space to successfully download or install an update for Oculus software, try these troubleshooting tips:

• Move your large files to an external or alternate hard drive
• Delete any large files you don’t want anymore (example: music, videos)
• Uninstall any programs or content you don’t use anymore
• Search for Disk Cleanup in your Windows search and then run it to free up space

To make sure the content you've downloaded is installed without a problem, we require an extra 2GB of disk space on your PC computer. Once the content is installed, it’ll take up less space on your computer. If you don’t have enough space to download content for your Oculus Rift, try these troubleshooting tips:

• Move your large files to an external hard drive
• Delete any large files you don’t want anymore (example: music, videos)
• Uninstall any programs or content you don’t use anymore
• Search for Disk Cleanup in your Windows search and then run it to free up space

Problem opening a game or app

If you can’t open the game or app you downloaded for your Oculus Rift, try these troubleshooting tips:

• Restart the Oculus app on your PC computer
• Uninstall and then reinstall the game or app
• Restart your computer

Problem installing a game or app

If you can’t install the game or app you downloaded for your Oculus Rift, try these troubleshooting tips:

• Restart the Oculus app on your PC computer
• Check to make sure there’s no problems with your network connection
• Restart your computer

If you try these troubleshooting tips and you’re still having trouble opening or installing a game, contact Oculus Support.

If the Windows operating system you’re using can’t run the game or app you’ve downloaded for your Oculus Rift, you’ll need to update your Windows OS in order to run the experience.

Note: You can still choose to buy the game or app from the Oculus store, but it won’t run until you update your OS.

You can help us improve the Oculus software by reporting issues. When you report an issue, you can choose to attach your system information. If you attach your system information, it’ll help us get the information we need to troubleshoot your problem. This includes information about your PC, like the operating system and graphics card you use, and details about how the Oculus app was functioning before you reported the issue.

Keep in mind Oculus Support doesn’t respond to these reports, so they won’t be able to troubleshoot your issue. If you have a problem you need help with, contact the Oculus Support team.

To report an issue:

1. Open the Oculus app on your computer.
2. Select Help Center in the bottom left menu and then select Provide Feedback.
3. Tell us about the issue you found and then click Submit Feedback.

Note: You won’t receive a reply to your report.

If something isn't working as expected with your Oculus Rift, collecting logs can help identify the problem.

To collect logs:

1. Find your Oculus installation directory (C:\Program Files\Oculus if installed on the primary hard drive).
2. Navigate to Support and then oculus-diagnostics.
3. Double-click OculusLogGatherer and wait for an executable to appear.
4. Select Get All Logs

Once the log collection is finished, a .zip file containing the logs will be saved to your desktop.