To resolve the "Can’t Reach Oculus Runtime Service" error, please follow these steps:

If you currently have the Oculus app installed:

  1. Click HERE to download the install patch.
  2. Open OculusPatchMarch2018.exe.
    • If Windows asks you if you’re sure you want to open this file, click Yes.
    • If Windows Defender prompts "Windows protected your PC", click More info and then click Run anyway.
    • If your antivirus software restricts the file from opening, temporarily disable your AV and continue. Please remember to re-enable your antivirus software once you've completed the repair.
  3. Select Repair and confirm you would like to repair the Oculus software.
  4. Allow the repair process to run, download and install.
  5. Launch the Oculus app.

Shortly after the repair you will be prompted for an update. Please complete the update. The download and update may take up to 10 minutes depending on network connection.


If you run into problems installing the patch on Windows 7 due to a "Windows 7 Hotfix" error, complete the following:

  1. Click HERE to download the install patch.
  2. Navigate to the location on your computer where you downloaded the OculusPatchMarch2018.exe file within the Windows File Explorer.
  3. Type “cmd” in the address bar and press Enter on your keyboard.
  4. With command prompt open, type OculusPatchMarch2018.exe /bypassHotfixCheck and press Enter on your keyboard.
    • If Windows asks you if you’re sure you want to open this file, click Yes.
    • If Windows Defender prompts "Windows protected your PC", click More info and then click Run anyway.
    • If your antivirus software restricts the file from opening, temporarily disable your AV and continue. Please remember to re-enable your antivirus software once you've completed the repair.
  5. Select Repair and confirm you would like to repair the Oculus software.
  6. Allow the repair process to run, download and install.
  7. Launch the Oculus app.

If you run into additional problems completing the Oculus patch, uninstall and reinstall the Oculus app:

First, to uninstall the Oculus software:

  1. Click the Windows key.
  2. Type in "Add or Remove Programs" and then select Add or Remove Programs.
  3. Locate the Oculus app within Add or Remove Programs and click Uninstall.
  4. If Windows asks you if you’re sure you want to open this process, click Yes.
  5. After the Oculus app loads, click Uninstall within the Oculus app and wait for the uninstall to complete.
  6. Once the software is uninstalled, navigate to /ProgramFiles/Oculus on your computer and manually delete the Oculus folder.
  7. Restart your PC.

After your computer restarts, reinstall the Oculus software:

  1. Go to https://www.oculus.com/setup.
  2. Click Download Oculus Software to download OculusSetup.exe.
  3. Open OculusSetup.exe and follow the onscreen instructions to install the latest version of the Oculus app.

If you've already uninstalled the Oculus app from your computer:

  1. Go to https://www.oculus.com/setup.
  2. Click Download Oculus Software to download OculusSetup.exe.
  3. Open OculusSetup.exe and follow the onscreen instructions to install the latest version of the Oculus app.
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