My Oculus Quest isn't turning back on after I did a factory reset.

If you have trouble turning your Quest back on after performing a factory reset, hold down the power button for 30 seconds.

If you continue to encounter issues with your Oculus app installation after completing these steps, please contact Oculus Support directly.



The Oculus app on my phone is not showing Quest or Rift S in the device dropdown.

If the Oculus app on your phone isn’t showing Quest or Rift S in the device drop down, try these troubleshooting tips:

  1. Make sure that you’re running version 24.0 or later of the Oculus App. To check what app version you’re on:
    • Open the Oculus app on your phone.
    • Tap Settings in the bottom right corner of your app.
    • Check that the number listed under Version is 24.0 or higher.
  2. Restart your phone.
  3. Uninstall, and then re-install and re-open the app.

If you continue to encounter issues with your Oculus app installation after completing these steps, please contact Oculus Support directly.



I’m hearing some intermittent static or audio popping in my Oculus Quest.

If you’re hearing some intermittent static or audio popping in your Oculus Quest, try using earbuds or headphones. We are investigating a software solution which will be available shortly after launch.

If the noise persists, please contact Oculus Support directly.



My Oculus Home, Library, or Store isn’t loading in my Oculus Quest.

If your Home, Library, or Oculus Store fails to load, try these troubleshooting tips:

  1. Turn off the headset by holding down the power and volume buttons at the same time, for 10 seconds.
  2. Restart the headset and check if the behavior is resolved.

If you continue to encounter issues with using your Quest headset, please contact Oculus Support directly.



My Touch controllers stopped working with my Oculus Quest.

If your Touch controllers stop working with your Quest, try removing and re-inserting each controller’s battery.

If you continue to encounter issues with your Touch controllers after completing these steps, please contact Oculus Support directly.



My Oculus Quest isn’t charging.

If your Oculus Quest isn’t charging, it may need to cool down first. If you continue to encounter issues with your headset taking a charge after letting it cool down, please contact Oculus Support directly.



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