You can buy an Oculus Go at the following stores:
To set up and connect your Oculus Go to Wi-Fi, you'll need to download the Oculus app on your mobile phone. The Oculus app runs on the following phones:
You can download the Oculus mobile app on your supported phone by going to oculus.com/app and following the on-screen instructions.
Your Oculus Go must be charged with the included USB 2.0 Micro-B cable and a USB adapter meeting the following specifications:
Note: Do not use or wear your headset while connected to the power adapter or charging.
When you buy an Oculus device, you can ship it to the following locations:
Keep the following things in mind if you ship your Oculus device to a regular address:
Keep the following things in mind if you ship your Oculus device to a military address:
If you don’t receive your Oculus device after 60 days from when your order shipped, please contact Oculus Support with your order number for help.
When you buy something from the Oculus Store, you’ll receive a tracking number after your order is processed. You can view your tracking number by viewing your purchase history.
To view your purchase history:
Your tracking number tells you which courier is shipping your order:
|Begins with 1Z...||UPS|
|Contains 12 digits (prefix varies)||FedEx|
|Begins with JD...||DHL|
|Begins with 420... or 937...||USPS|
|Begins with JJD...||Yodel|
If you purchase a product from the Oculus site and your payment method hasn't been charged yet, you can cancel your order.
To cancel your order:
If you have any trouble with the steps above, you can contact Oculus Support to cancel your order.
If you ordered a product from the Oculus site and your payment method has been successfully charged, the order can no longer be canceled. If your product has already shipped, you may request a return for a refund.
To request a return for refund:
Note: If you do not see the option to request a return through My Orders, you may still be able to request a refund by contacting Oculus Support.
Keep the following things in mind if you return your Oculus device for a refund:
Note: If you bought your Oculus device from a retail store, you’ll need to visit the store you bought it from to request a refund.
Once your Oculus device has shipped from the Oculus store, you won’t be able to change the shipping address.
We recommend checking to make sure your order information is correct before submitting it. Keep in mind Oculus isn't responsible for orders lost due to incorrect shipping details.
If the shipping address you entered for your Oculus device in the Oculus Store is invalid, the following may be causing the issue:
If you're sure the above does not apply to you and you're still experiencing issues with your shipping address, please contact Customer Support.
When you buy things in the Oculus Store, we send authorization requests to your bank or payment provider to verify your payment method.
If we’re not able to authorize your payment method, try these troubleshooting tips:
If you bought an Oculus device in the Oculus store and you’re having a problem with your delivery, contact Oculus Support.
If your order was refused or wasn’t delivered to the address you entered when checking out, a refund will be issued to your payment method after the device is sent back to us.
Note: Shipping fees are non-refundable.