Buying Your Oculus Go

Buying

You can buy an Oculus Go at the following stores:

Global Online
Global Retail
US
CA
UK
DE
NL
BE
FR
IT
ES
AT
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If you buy an Oculus Go from the Oculus Store, it can ship to the following countries:

  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • United Kingdom
  • United States
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To set up and connect your Oculus Go to WiFi, you'll need to download the Oculus app on your mobile phone. The Oculus app runs on the following phones:

  • Any Android phone running software version 6.0 Marshmallow or higher.
  • Any iPhone running software version iOS 10 or higher.

You can download the Oculus Go app on your supported phone by going to oculus.com/app and following the on-screen instructions.

Notes:

  • Your phone must be connected to WiFi and have Bluetooth turned on in order to set up your Oculus Go.
  • If you install the Oculus app on an unsupported device, you may experience issues setting up your Oculus Go.

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Your Oculus Go must be charged with the included USB 2.0 Micro-B cable and a USB adapter meeting the following specifications:

  • 10W (5V 2A) AC USB adapter
  • For use only with IEC/EN 60950-1 Rated Input: 100-240 Vac/0.35 A, Output: 5 Vdc, 2A max, double insulated, with LPS output, or equivalent.

Note: Do not use or wear your headset while connected to the power adapter or charging.

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With the Oculus Referral program, you can receive $30 USD in Oculus Store credit after you refer a friend to purchase an Oculus Rift, or $20 USD in Oculus Store credit after you refer a friend to purchase an Oculus Go.

When your friend purchases an Oculus headset through your invitation, they will get 10% off their purchase.

To refer a friend:

  1. Go to secure.oculus.com/my/referrals/.
    • If prompted, log into your Oculus account.
  2. Follow the onscreen instructions to refer a friend.

30 days after your friend's order has shipped, you will receive an email with a code that can be redeemed for your Oculus Store credit.

Notes:

  • The Oculus referral program is only applicable in the US. Other regions are not eligible for the program at this time.
  • Only current headset owners can send referrals at this time. Headset owners do not have to refer the type of headset they own.
  • The referral discount cannot be used on top of other promotions or sales.
  • Each referrer is limited to 3 referrals, including referrals for both Oculus Rift and Oculus Go.
  • Rift referral discounts can only be applied to the standard Rift + Touch bundle at this time.
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Shipping

When you buy an Oculus device, you can ship it to the following locations:

Regular Addresses
  • Homes
  • Apartments
  • Dorms
  • Condos
  • Offices

Keep the following things in mind if you ship your Oculus device to a regular address:

  • Do not use a P.O. Box address. Oculus does not ship to P.O. Boxes.
  • Check to make sure you include the right shipping info before checking out. Oculus isn’t responsible for shipping problems due to missing or incorrect addresses.
  • Your Oculus device will require a signature when it arrives, so make sure to choose an address you’ll be at when it arrives.
  • If your address has a front office, mail room or receptionist, they may sign for your Oculus device when it arrives. Check with them if your tracking details say your device was delivered, but you didn’t receive it yet.
Military Addresses
  • APO
  • FPO
  • DPO

Keep the following things in mind if you ship your Oculus device to a military address:

  • It can take between 45 to 60 days to receive your Oculus device.
  • For security reasons, the package will have limited tracking info.

If you don’t receive your Oculus device after 60 days from when your order shipped, please contact Oculus Support with your order number for help.

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When you buy something from the Oculus Store, you’ll receive a tracking number after your order is processed. You can view your tracking number by viewing your purchase history.

To view your purchase history:

  1. Go to Oculus.com
  2. Click Login in the top right and then log in to your account
  3. Click your username in the top right and then select My Orders

Once you see your tracking number, check how it begins to see which courier is shipping your order:

Tracking NumberCourier
Begins with 1Z...UPS
Contains 12 digits (prefix varies)FedEx
Begins with JD...DHL
Begins with 420... or 937...USPS

Notes:

  • If you receive a USPS tracking number, it may take some time for them to update your tracking information on their website
  • It can take between 7 to 14 business days for USPS to deliver to residential and commercial addresses in the US
  • It can take between 45 to 60 days for USPS delivery to APO, FPO and DPO military addresses
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Refunds and Returns

Your Order Hasn’t Been Charged Yet

If you purchase a product from the Oculus site and your payment method hasn't been charged yet, you can cancel your order.

To cancel your order:

  1. Log into your Oculus account.
    • If you checked out as a guest, click here to access your guest account.
  2. Click on My Orders from the left menu.
  3. Select the order you want to cancel.
  4. Locate the option “Do you want to cancel this order?”
    • If you do not see this option, the order has already processed and can no longer be canceled.
  5. Select your reason for cancellation from the drop down menu.
  6. Click Cancel Order.

If you have any trouble with the steps above, you can contact Oculus Support to cancel your order.

Your Order Has Already Been Charged

If you ordered a product from the Oculus site and your payment method has been successfully charged, the order can no longer be canceled. If you have already received your Oculus product, you can contact Oculus Support to return it unused for a refund.

Keep the following things in mind if you return your unused Oculus device for a refund:

  • We’ll issue a refund for unused Oculus devices returned within 30 days from when your order shipped.
  • You’ll receive a refund to your payment method once your Oculus device has been returned and inspected.
  • Shipping fees are non-refundable

Note: If you bought your Oculus device from a retail store, you’ll need to visit the store you bought it from to request a refund.

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Fix a Problem With Your Order

Once your Oculus device has shipped from the Oculus store, you won’t be able to change the shipping address.

We recommend checking to make sure your order information is correct before submitting it. Keep in mind Oculus isn't responsible for orders lost due to incorrect shipping details.

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If the shipping address you entered for your Oculus device in the Oculus Store is invalid, the following may be causing the issue:

  • You've entered a PO box or freight forwarding address.
    • We ship to regular addresses, like homes, apartments, dorms, condos and offices. We do not support PO Boxes or freight forwarders.
  • You've entered your address information incorrectly.
    • Make sure your city, state, and zip codes all match and your address is spelled correctly.
  • You've entered an address for a location with shipping restrictions.

If you're sure the above does not apply to you and you're still experiencing issues with your shipping address, please contact Customer Support.

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When you buy things in the Oculus Store, we send authorization requests to your bank or payment provider to verify your payment method.

If we’re not able to authorize your payment method, try these troubleshooting tips:

  • Check to make sure you entered your payment info correctly.
  • Try contacting your payment provider to find out why your payment method isn’t authorized.
  • Try using a different payment method.
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If you bought an Oculus device in the Oculus store and you’re having a problem with your delivery, contact Oculus Support.

If your order was refused or wasn’t delivered to the address you entered when checking out, a refund will be issued to your payment method once it gets sent back to us.

Note: Shipping fees are non-refundable.

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