Starting September 14, 2019, people using a credit or debit card issued in the European Economic Area for online purchases may be asked to complete additional authentication measures.
Oculus supports making payments more secure and transparent. As part of the revised Second Payment Services Directive (PSD2) issued by the EU, you may be asked to authenticate your credit or debit card.
Some of the places you may be asked to authenticate your payment include:
Some of the ways your bank may ask you to authenticate your payment include:
You can also add PayPal as a confirmed payment method to your Oculus account. Once you do this, you should be able to use your confirmed PayPal account to complete purchases without additional verification steps.
This process is in place to make your payments more secure, but we understand that any additional steps may present new challenges with completing your purchase. Who you contact for help depends on the type of issue you're having.