Creating an account and keeping it secure.
An Oculus account is required to use Oculus devices, apps and the Oculus store.
To create an Oculus account:
You can also create or link your Oculus account using Facebook.
The password you create for Oculus is used to log into your Oculus account. All your Oculus devices share the same account and password.
To change your password using the Oculus app on your computer:
To change your password using the Oculus app on your phone:
To change your password using the Oculus app for Gear VR:
The Oculus PIN you create for your Oculus account is used to verify your identity and to make it easy to buy things in the Oculus store. All your Oculus devices share the same PIN.
To reset your Oculus PIN using the Oculus app on your computer:
To reset your Oculus PIN using the Oculus app on your phone:
To reset your Oculus PIN using the Oculus app for Gear VR:
Many people use the same password on multiple websites. If one website is compromised, bad actors may try to use these passwords on other sites. As a result, we monitor online forums where lists of emails and passwords appear from time to time. If we believe that an email and password combination on one of these lists may match the one you use for your Oculus account, we will proactively invalidate your current password and ask you to choose a new, unique password to help protect your account. This process is designed as a preventative measure. It doesn’t necessarily mean that your account has been compromised.
To help avoid this issue in the future, here are a few tips on how to protect your passwords online:
We use a variety of practices, including a process called 'hashing,' that prevent us from having to store your plain text password.
Once we discover a set of disclosed email addresses and passwords, we check to see if any of them could be used to log into valid Oculus accounts.
If the email and hash combinations don’t match, we don’t take any action. If we find a match, we proactively prompt you to change your password. This process helps your account remain secure.
Paying for content and managing your payment methods.
The payment method you add to your Oculus account is used to buy things in the Oculus store. All of your Oculus devices share the same payment method.
To add or remove a payment method using the Oculus app on your computer:
To add a payment method using the Oculus app on your phone:
To remove a payment method using the Oculus app on your phone:
To add or remove a payment method using the Oculus app for Gear VR:
You can add the following payment methods to your Oculus account:
You’ll need to log into your Oculus account on Oculus.com to view your purchase history for all your Oculus devices.
To view your purchase history:
If you receive store credit from Oculus, you can check your store credit balance from your settings in the Oculus app. Before you use your store credit, you’ll need to add a payment method to your account. All your Oculus devices share the same store credit.
To check your store credit balance using the Oculus app on your computer:
To check your store credit balance using the Oculus app on your phone:
To check your store credit balance using the Oculus app for Gear VR:
Note: You can only use store credits in the currency they were issued in. Oculus Store Credit is non-transferable and cannot be used for other currency.
If you have store credit in a currency that is different from the currency of your Oculus store, the store credit cannot be applied to your purchases.
When you connect PayPal with your Oculus account, Oculus requires a PayPal Billing Agreement be made using a connected bank account, debit or credit card.
After PayPal has been added to your Oculus Account successfully, you can change your preferred PayPal payment method, including options for PayPal Credit or PayPal Balance, within your PayPal Wallet settings.
To use PayPal Credit or PayPal Balance with your Oculus account:
After these steps have been completed, your PayPal account should automatically save this payment method to use toward your future Oculus digital purchases.
Notes:
Keeping your account info safe.
When you create an Oculus account, you can choose who can see your real name, activity and friend list in the Oculus app.
From your privacy settings, you can control the following info:
To control who can see your info using the Oculus app on your PC computer:
To control who can see your info using the Oculus app on your phone:
To control who can see your info using the app on your Samsung Android phone:
When you block someone in the Oculus app, they won’t be able to see your info or activity. Blocking a friend will also remove them from your friend list on all your Oculus devices.
To block someone you’ve friended using the Oculus app on your PC computer:
To unblock someone using the Oculus app on your computer:
To block someone you’ve friended using the Oculus app on your phone:
To unblock someone using the Oculus app on your phone:
To block someone you’ve friended using the Oculus app on your Samsung Android phone:
To unblock someone using the Oculus app on your Gear VR connected Phone:
Note: If you unblock a friend, you’ll need to add them again to see them on your friend list.
Two-factor authentication is an optional but recommended security feature for your Oculus account which adds a secondary layer of protection. In addition to your password, two-factor requires an additional code from an app or SMS at login.
To enable two-factor authentication:
Notes:
To delete your Oculus Account:
When you delete your account, we remove your information from our servers (it may take up to 90 days to make sure that everything is deleted). During that period, you won't be able to use your account and other people won't be able to view anything about you on Oculus.
Some of the things you do that are related to Oculus aren’t stored in your account. For example, your communications with Support can be deleted through the Support Center by contacting support@Oculus.com. If you're a developer, you'll need to contact customer support to delete your organization. Oculus also retains certain data to comply with local laws, such as sales receipts to comply with local tax laws.
Please keep in mind that once your account has been deleted you won't be able to reactivate it or retrieve anything you've added, including:
You also will no longer be able to return any apps and will lose any existing store credits. You can still return any hardware that is under warranty, but only if you have your receipt.
If you decide that you no longer wish to delete your Oculus account, you can cancel your deletion request within 14 days of making the deletion request by going to the Support Center.
How to customize the look, feel, and functionality of your account.
To change your profile picture using the Oculus app on your PC computer:
To change your profile picture using the Oculus app for Gear VR:
Note: Your profile picture must have a resolution of 176x176 pixels.
When you create an Oculus account, you'll create an Oculus username that's publicly visible and shared on all your Oculus devices. You can change your username only once every 6 months.
Username requirements:
To change your Oculus username:
You can create an avatar for your Oculus account that you can see in some Oculus Store content. All your Oculus devices share the same avatar.
To create an avatar using your Oculus Rift or Rift S:
To create an avatar using your Oculus Quest, Go or Samsung Gear VR:
To turn on automatic app updates for your Oculus Rift or Rift S in the Oculus app:
To change the language for the Oculus app on your PC computer:
To change the language for the Oculus app on your phone:
The language you see in the Oculus app will be based off the language you select in your phone settings. If the language you select from your phone settings isn’t supported in the Oculus app, the language in the Oculus app will default to an Oculus-supported language in your location. If there isn’t an Oculus-supported language available in your location, it’ll default to English.
The Oculus app supports the following languages:
To change the language for the Oculus app on your Samsung Android Phone:
The language you see in the Oculus app will be based off the language you select in your Android phone settings. If the language you select from your phone settings isn’t supported in the Oculus app, the language in the Oculus app will default to an Oculus-supported language in your locale. If there isn’t an Oculus-supported language available in your locale, it’ll default to English.
The Oculus app for Android supports the following languages:
To change the bandwidth limit for your Oculus Rift S or Rift:
Adding and joining your friends in VR.
You can add friends to your Oculus account to invite to games and parties. All your Oculus devices share the same friend list.
To add friends to your Oculus account on your computer:
To add friends to your Oculus account from your Oculus Quest or Go Headset:
To add friends to your Oculus account from your Oculus Rift S or Rift Headset:
To add friends to your Oculus account using the Oculus app on your phone:
To add friends to your Oculus account using the Oculus app for Gear VR:
Note: Some people may choose to not have their first and last name visible in search.
Parties allow you to hang out and chat with friends in VR. You can start a party using your Oculus Rift S or Rift to chat with up to 3 of your friends at a time.
To start a party:
Once your friends accept your invite, they’ll join your party.
To leave a party:
Note: Anyone who joins your party can also invite their friends until you reach a party of 4 people.
Connecting Facebook and Oculus.
You can choose to link your Oculus account with your Facebook account so you can do things like livestream to Facebook, invite your Facebook friends to Oculus games and view your saved 360 photos and videos in Facebook 360.
When you initially create an Oculus account, you can choose to log in and link it with your Facebook account. All your Oculus devices share the same account. By choosing to link your account, you agree:
If you've previously created an Oculus account or recently created one using Facebook Login, you can continue to log in using your Facebook account.
However, if you create your Oculus account on your Gear VR or Oculus Go first and then want to log into your account on your Oculus Rift, you'll need to set a password using the Oculus app on your phone. Once you set your password, you can use it to log into your Oculus account on your Rift.
If you choose not to use Facebook Login, you can also link and unlink your account to Facebook from your settings.
To link or unlink your Oculus account with your Facebook account on your PC computer:
To link or unlink your Oculus account with your Facebook account from your connected phone:
You can also choose to unsync your Facebook friends from your Linked Accounts settings. If you unsync your Facebook friends, all your Facebook friends will be removed from your Oculus friends list.
To link or unlink your Oculus account with your Facebook account on your phone:
You can also choose to unsync your Facebook friends from your Linked Accounts settings. If you unsync your Facebook friends, all your Facebook friends will be removed from your Oculus friends list.
If you're experiencing issues using Facebook features within Oculus, and your Facebook and Oculus accounts are connected, log into your Facebook account on the mobile app or web page, and then follow these instructions:
From the Oculus app on your phone:
Next, if you're using Oculus Go, after you've completed the steps above:
From the Oculus PC app:
If you're still experiencing issues, please contact Oculus Support.
Managing notifications from Oculus on your computer.
To turn Oculus recommendation notifications on or off:
To turn Oculus recommendation notifications on or off:
Removing the Oculus app from your phone.
To uninstall the Oculus app from your Android phone:
To uninstall the Oculus app from your iPhone:
To uninstall the Oculus app from your Android phone:
Test pre-release builds of new Oculus software and features.
Before we make our software available to everyone, we put it through a variety of tests in an effort to ensure there are no major issues. The Oculus Public Test Channel Program is an opportunity for our community to test pre-release builds of the Oculus software, and join in to help with the process. Together we can work to build better features and updates, and we look forward to hearing your suggestions, issues you report, and feedback on new features and changes.
You can choose to join the Public Test Channel anytime, and by enrolling, you’ll be given the option to report any issues you encounter while testing potential changes. You can also choose to leave the program anytime after you’ve enrolled. Keep in mind enrolling in the Public Test Channel means you’ll be testing a beta version of the Oculus software that isn’t a finished product, so you may encounter issues ranging from minor issues to app crashes. If you run into any issues that cause discomfort or safety features to stop working (example: Guardian), we recommend you stop using your Rift S or Rift or use it with caution.
You’ll automatically get the pre-release version of the Oculus software when one is available. Otherwise, you’ll get the public version.
To enroll in the Oculus Rift S and Rift Public Test Channel:
Once you’ve enrolled in the Public Test Channel, you can choose to leave at any time by returning to the Beta section of the Oculus app and clicking next to Public Test Channel.