Fixing a Problem With Your Hardware

If you're having issues with charging your Oculus Quest 2 or Quest, try the following steps:

  • When charging, ensure your charging cable is connected to your headset properly. If you're not sure, unplug your charging cable from the headset and power supply, then plug it back in.

  • Make sure the LED light on the side of your headset is lit while charging. If the LED light is not lit orange or green, your headset is not being properly charged.

  • When your headset isn't charging and isn't in use, make sure that it is turned off or in sleep mode.

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If you have trouble turning your Quest back on after performing a factory reset, hold down the power button for 30 seconds.

If you continue to encounter issues with your Oculus app installation after completing these steps, please contact Oculus Support directly.

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If your Oculus Quest isn’t charging, it may need to cool down first. If you continue to encounter issues with your headset taking a charge after letting it cool down, please contact Oculus Support directly.

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Using your Oculus account, you can perform a remote wipe of your Oculus Quest even if you don't have physical access to your device.

To remove your data from an Oculus Quest remotely:

  1. On a computer or mobile phone, navigate to https://secure.oculus.com/my/devices/

  2. Choose your Oculus Quest headset from the list of devices.

  3. Click Delete Device Data.

    • If you don't see this option, your device's software version may not support remote wipe.

  4. Complete the verification flow to confirm your identity.

  5. Once the factory reset is complete, your device will disappear from the list. It will then be factory reset the next time that it comes online.

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Fix a pairing issue with the initial set-up

If you're having trouble completing the setup process in-VR, you may see a pairing code in-VR that looks like this:


To resolve the issue:

  1. Open the Oculus app on a compatible mobile device. If you don't already have the Oculus app, you can download it from either the App Store or Google Play store using the links below:

  2. When you open the Oculus mobile app, you'll continue the setup process which includes:

    • Signing into Oculus with Facebook

    • Setting up a VR profile

    • Adjusting preferences and privacy settings

    • Creating an Oculus Store PIN

    • Adding payment information

  3. Once you complete the steps listed above, choose Oculus Quest 2.

  4. Now, your headset will either pair automatically, or ask for the pairing code that was displayed while you were in-VR.

  5. After your headset is paired, tap Controller or Headset Problem?, and then select Pair Controllers

  6. Follow the remaining steps displayed in your Oculus app to resolve the issue.

Fix a pairing issue after the initial set-up

If you're having trouble connecting or pairing your Oculus Touch controllers to your headset after the initial setup:

  • Press any button to wake the controller while using Oculus Quest 2 or Quest.

  • While you have your headset on, press and hold the Oculus button to reorient the controller.

  • Remove the battery and place it back into your Oculus Touch controller.

  • Unpair and re-pair your controller:

    • To unpair your controllers

      1. Open the Oculus mobile app on your phone.

      2. Tap Devoces from the bottom menu.

      3. Tap the Oculus Quest headset you currently have paired.

      4. Tap Controllers, then tap the controller that you want to unpair.

      5. Tap Unpair Controller.

    • To re-pair your controllers

      1. Open the Oculus mobile app on your phone.

      2. Tap Devices from the bottom menu.

      3. Tap the Oculus Quest headset you currently have paired.

      4. Tap Controllers, then tap the controller that you want to unpair.

      5. Press and hold oculus icon and buttons on your right controller or and on your left controller until the controller LED blinks and then lights up to finalize the pairing.

If you continue experiencing issues pairing or connecting your Oculus Quest controllers, contact Customer Support.

Note: If your Oculus Quest controller LED does not light up, you may need to replace the controller battery.

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