If you run into any issues with charging your Oculus Quest 2 or Quest, try the following steps:
When charging, ensure your charging cable is connected to your headset properly. If you're not sure, unplug your charging cable from the headset and power brick, then plug it back in.
Make sure the LED light on the side of your headset is lit while charging. If the LED light is not lit Orange or Green, your headset is not being properly charged.
When your headset isn't charging and isn't in use, make sure that it is turned off or in sleep mode.
Using your Oculus account, you can perform a remote wipe of your Oculus Quest even if you don't have physical access to your device.
To remove your data from an Oculus Quest remotely:
On a computer or mobile phone, navigate to https://secure.oculus.com/my/devices/
Choose your Oculus Quest headset from the list of devices.
Click Delete Device Data.
If you don't see this option, your device's software version may not support remote wipe.
Complete the verification flow to confirm your identity.
Once the factory reset is complete, your device will disappear from the list. It will then be factory reset the next time that it comes online.
If you're having trouble completing the setup process in-VR, you may see a pairing code in-VR that looks like this:
To resolve the issue:
If you're having trouble connecting or pairing your Oculus Touch controllers to your headset after the initial setup:
If you continue experiencing issues pairing or connecting your Oculus Quest controllers, contact Customer Support.
Note: If your Oculus Quest controller LED does not light up, you may need to replace the controller battery.