We know that some people may be experiencing issues with Rift S, and we’re working on addressing known issues as quickly as possible. In the meantime, please review the troubleshooting guide below and contact Oculus Support for additional assistance.
If you're experiencing a black screen or compatibility issue with your MSI laptop, try these troubleshooting steps:
If you continue experiencing performance or connectivity issues with your Oculus Rift S and MSI laptop, please contact Oculus Support directly.
Please note: PCs that have not been certified as “Oculus Ready” may experience compatibility or performance issues with Oculus headsets. Learn more about our Oculus Ready program.
If you’re seeing snow, static or a similar visual disturbance in your Rift S headset, try these troubleshooting tips:
If these steps don't resolve this behavior, we ask for your patience as we work on firmware improvements that will be ready shortly after launch.
If you continue experiencing issues with your Oculus Rift S display, contact Oculus Support directly.
If you lose positional tracking on your Rift S when you plug it into a computer, try these troubleshooting tips:
If you continue experiencing issues with your Oculus Rift S sensor tracking, contact Oculus Support directly.
If you’re seeing a black screen sporadically while using your Rift S headset try these troubleshooting tips:
If you continue to encounter intermittent black screen issues after completing these troubleshooting steps, please contact Oculus Support directly.
If you find that your Rift S is losing track of your Touch controllers periodically during use, try these troubleshooting tips:
If you continue experiencing issues with your Oculus Rift S sensor tracking, contact Oculus Support directly.
The static sound should stop after you finish setting up Guardian.
If the noise persists after you finish setting up Guardian, please contact Oculus Support directly.
If your touch controllers stop working during regular use of your Rift S, try these troubleshooting tips:
If you continue to encounter issues with your touch controllers after completing these steps, please contact Oculus Support directly.