Your Account

Account, Password and PIN

If you are new to Oculus, or using Oculus Quest 2, a Facebook account is required to use your device, apps and the Oculus store. You can create a Facebook account on your phone. To do this:

  1. Download the Oculus mobile app
  2. Once it downloads, open the app on your mobile device.
  3. Tap Sign Up

After you have created an account to use with your Oculus device, you can create a unique VR profile — so you might be Monique Smith on Facebook, but WarriorMama365 in VR.

Was this answer helpful?

If you are logged into Oculus with your Facebook account, you can change your password on Facebook.

If you aren't logged into Oculus with Facebook:

  1. Open the Oculus app on your phone.
  2. Tap Settings and then tap Change Oculus Password.
  3. Enter your old password, your new password, and your new password again to confirm.
  4. Tap Save to save your new password.

Was this answer helpful?

The PIN that you create for your account is used to verify your identity and to streamline purchasing in the Oculus store. Because the PIN is associated with your account, all of your Oculus devices share the same PIN.

To reset your Oculus PIN using the Oculus PC app:

  1. Open the Oculus app on your computer.
  2. Select Settings in the left menu.
  3. Under Account, click Oculus PIN.
  4. Enter a new PIN and then enter your password to confirm the change.
  5. Click Submit.


To reset your Oculus PIN using the Oculus mobile app:

  1. Open the Oculus app on your phone.
  2. Tap Settings from the bottom menu.
  3. Tap Reset Oculus Pin.
  4. Enter your password, then enter your new PIN and tap Submit.

To reset your Oculus PIN using the Oculus app for Samsung Gear VR:

  1. Open the Oculus app on your phone.
  2. Tap More and then tap Reset Oculus PIN.
  3. Enter your password, then enter your new PIN and tap Save.
Was this answer helpful?

If you run into problems with your or want to clear all of your data off of the headset, you can do a factory reset. This wipes everything off your Oculus Quest 2 or Quest, and returns it to the software state that it was in when you first took it out of the box.

To perform a factory reset using your phone:

  1. Open the Oculus app on your phone.
  2. Tap Settings in the bottom menu.
  3. Tap the headset connected to your phone.
  4. Tap More Settings.
  5. Tap Factory Reset and then Reset.

To perform a factory reset using the headset:

  1. Turn off your headset.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

Notes:

  • Performing a factory reset is irreversible and will remove all account information, downloaded games, and content from the headset.
  • Performing a factory reset won't remove content you've purchased or downloaded from your account.
Was this answer helpful?
Logging into Oculus with Facebook

Yes. If you already have a unique username from your Oculus account, you will be able to continue using that username in VR. For example: you might be Monique Smith on Facebook, but WarriorMama365 in VR.

If you don’t have a VR username, you’ll be able to create one when you set up your profile for VR.

Was this answer helpful?

Yes. You can control whether or not people can search for you in VR by your Facebook name in your privacy settings.

To view and adjust your privacy settings:

On the Oculus website:

  1. Go to the privacy center on Oculus.com.
  2. Scroll down to Privacy Settings.

On the Oculus app on your phone:

  1. Open the Oculus app on your phone.
  2. Tap Settings from the bottom menu.
  3. Tap Privacy Settings.

On your computer (Rift S and Rift):

  1. Open the Oculus app on your computer.
  2. Select Settings in the left menu.
  3. Select the Privacy tab and then click Privacy Settings.

Using the app on your Samsung Android phone (Gear VR):

  1. Open the Oculus app on your phone.
  2. Tap More.
  3. Tap Privacy Settings.
Was this answer helpful?

When you log into your Oculus device with your Facebook account or merge your Oculus and Facebook accounts, we'll use information related to your use of Oculus and Facebook for purposes such as:

  • Providing and improving your experience across Facebook products.
  • Promoting safety and integrity on our services.
  • Showing you personalized content, including ads, across Facebook products. This could include recommendations for Oculus Events you might like, ads about Facebook apps and technologies, or ads from developers for their VR apps.

Examples of the information we use include:

  • The VR apps you use, so we can recommend new apps you haven’t tried yet.
  • Your Facebook friend list, to make it easier to find and interact with your Facebook friends who are also in VR.
  • Invites and acceptances for events you create.
  • Information like your name and messaging metadata for chats in VR, so that you have access to your chats across devices.
  • Your photos and related content like captions, likes and comments if you share photos from VR to Facebook.
  • Information about your VR activity, like which apps you use, to show you ads for other VR apps you may like.
  • Information about your activity on other Facebook products, such as Pages you like and groups you join, to recommend content and things to do in VR.
Was this answer helpful?

  1. If you're having difficulty logging in to Facebook, this article in the Facebook Help Center covers common fixes.

  2. If you experience a problem after you log in, follow the instructions in the Facebook app.

  3. If you’re still looking for additional help in setting up or using your Oculus device, please contact Oculus Support.

Was this answer helpful?

When you're prompted to log into your Oculus device, you can create a Facebook account.

Was this answer helpful?
Privacy and Security

When you create an account, you can choose who can see your real name, activity and friend list in the Oculus app.

From your privacy settings, you can control the following info:

  • Facebook Name: Choose who can see your real name and if you want people to find it in search.
  • Activity: Choose who can see your activity in games and apps.
  • Friend List: Choose who can see your friend list.
Oculus Rift S and Rift

To control who can see your info using the Oculus app on your PC computer:

  1. Open the Oculus app on your computer.
  2. Select Settings in the left menu.
  3. Select the Privacy tab and then click Privacy Settings.

Oculus Quest and Oculus Go

To control who can see your info using the Oculus app on your phone:

  1. Open the Oculus app on your phone.
  2. Tap Settings from the bottom menu.
  3. Tap Privacy Settings.

Gear VR

To control who can see your info using the app on your Samsung Android phone:

  1. Open the Oculus app on your phone.
  2. Tap More.
  3. Tap Privacy Settings.
Was this answer helpful?

Two-factor authentication is an optional but recommended security feature for your account on Oculus which adds a secondary layer of protection. In addition to your password, two-factor requires an additional code from an app or SMS at login.

To enable two-factor authentication:

  1. Go to your Profile page.
    • If prompted, log into your account with your Oculus or Facebook credentials.
  2. Select Setup next to Two-Factor Authentication at the bottom of the page.
  3. Select the method of two-factor authentication you'd like to use and follow the onscreen instructions.

Notes:

  • To use an authentication app for two-factor authentication, you'll need an authenticator app like Google Authenticator, Duo Mobile, or LastPass installed on your phone.
  • It is still recommended you enable two-factor authentication on Oculus if you already use two-factor authentication on Facebook and log into your Oculus device with your Facebook account.
Was this answer helpful?

To delete your Oculus information if you login to Oculus using a Facebook account:

  1. From a computer, go to www.oculus.com.
  2. Log into your account.
  3. Click on your profile image in the upper right corner of your browser, then select My Profile.
  4. On the left side of your screen, click Privacy Center.
  5. Scroll to the bottom of the page and click the button Delete your Oculus data.

To delete your Oculus information if you log in to Oculus with an Oculus account:

  1. From a computer, go to www.oculus.com.
  2. Log in to your account.
  3. Click on your profile image in the top-right corner of your browser, then select My Profile.
  4. On the left-hand side of your screen, click Privacy Center.
  5. Scroll to the bottom of the page and click the button Delete your Oculus account.
  6. .

What happens after you delete your Oculus information?

When you delete your Oculus information, people won’t be able to see it on Oculus, although it may take up to 90 days to make sure that everything is deleted. During that period, you may still receive personalized ads on and off the Facebook Company Products and you won't be able to access your Oculus information.

Some of your Oculus information requires you to delete it separately. For example, your communications with Oculus Support can be deleted through your Zendesk account if you created one, or from the email account you used to communicate with Oculus Support. If you're an Oculus developer, you'll need to contact customer support to delete your organization. Oculus may still retain certain data to comply with local laws, such as sales receipts to comply with local tax laws.

Please keep in mind that once your data has been deleted you won't be able to reactivate it or retrieve anything you've added, including:

  • All of your Oculus apps and in-app purchases;
  • Your Oculus app achievements;
  • Your Oculus friends list;
  • Any history of interactions with other users on the Oculus platform;
  • Any content you created on the Oculus platform.

This does not include content that you’ve shared to your Facebook profile. You can learn more about how to delete your Facebook account in the Facebook Help Center. You also will no longer be able to return any apps and will lose any existing store credits.

If you decide that you no longer wish to delete your account, you can cancel your deletion request within 30 days by following these steps:

To cancel your deletion if you log into Oculus with your Facebook account:

  1. Log into your Facebook account within 30 days of deleting your account.
  2. Click Cancel Deletion.

To cancel your deletion if you log into Oculus with your Oculus account: You can cancel deletion of making the deletion request by submitting a request at our Support Center.

Was this answer helpful?

You can visit the Privacy Center to learn more about your Oculus privacy settings and how and where to change them, view your information, download your information, and delete your Oculus data.

You can also update and manage your privacy settings in the Oculus app on your phone, in your Oculus headset, and on your computer (for Rift and Rift S).

Learn more about your Facebook privacy settings and data rights and how to exercise them in the Facebook Data Policy and through your Facebook settings.

Was this answer helpful?
Profile and Preferences

When you make a VR profile on your Oculus device, you'll create a username that's publicly visible and shared on all your Oculus devices. You can change your username only once every 6 months.

Username requirements:

  • Usernames must start with a letter or number.
  • Usernames may be between 2 to 20 characters in length.
  • Usernames may include a mix of letters, number, dashes and underscores, but may not include dashes or underscores consecutively.
  • Usernames may not have spaces, slashes or periods.

To change your username:

  1. Go to secure.oculus.com and log into your account.
  2. Click My Profile on the left.
  3. Click Edit next to Username.
  4. Enter your new username and your Oculus password.
  5. Click Save and then click Confirm.
Was this answer helpful?

You can create an avatar for your account on Oculus that you can see in some Oculus Store content. All your Oculus devices share the same avatar.

To create an avatar using your Oculus Rift or Rift S:

  1. Put on your Rift or Rift S headset and go to Oculus Home.
  2. Next to your profile picture in the top right, select Edit Avatar.
  3. Select Start in the center of the mirror.
  4. Select Head, Wardrobe or Palette on the left to customize your avatar.
  5. When you’re done, select Exit on the right.

To create an avatar using your Oculus Quest 2, Quest, Go or Samsung Gear VR:

  1. Put on your Oculus Quest 2, Quest, Go or Gear VR headset.
  2. Select People from the navigation menu, then select Profile.
  3. Select Edit Avatar to open the avatar editor.
  4. Select Face, Hair, Facial Hair, Eyewear or Clothing in the left menu to customize your avatar.
  5. When you’re done, select Save Avatar & Exit on the bottom.
Was this answer helpful?