Fixing a Problem With The Initial Setup

If your Oculus Quest 2 gets stuck while trying to run the initial updates, please follow the steps below:

  1. If you haven't already, plug your Quest 2 in with the charger that came in the box.

  2. Wait at least 30 minutes, or until device sufficiently charged.

  3. Your updates should resume automatically while your headset is plugged in and charging.

  4. If the updates don't resume within 1 hour, please reboot your headset.

If you're still having trouble after trying the steps above, please contact Oculus Support.

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If you get stuck during the in-VR setup process, rebooting your Oculus Quest 2 headset will often fix the issue, and allow you to continue setting up your headset.

To reboot your Quest:

  1. With your headset on, hold the power button on the right side of your headset down until you're prompted with a shut-down screen.

  2. Select Restart to reboot your Oculus Quest.

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The troubleshooting steps listed below are specific to Oculus Quest 2 headsets that can't connect to Wi-Fi during the initial setup process. If you're having Wi-Fi issues after you've already set up your device, check out these post-setup troubleshooting steps.

We're aware of an issue that may cause some Oculus Quest 2 headsets to not detect or connect to Wi-Fi automatically during initial setup. If your Quest 2 isn't connecting to your home Wi-Fi network, or if you're prompted with an error message asking you to turn Wi-Fi on, please try the following steps to resolve the issue:

  1. In your phone's settings, disable, then re-enable Wi-Fi.

  2. If you see a pairing code in your headset that looks like this:

    you may be able to continue the setup process using the Oculus mobile app. To do this:

    1. Open the Oculus app on a compatible mobile device. If you don't already have the Oculus app, you can download it from either the App Store or Google Play store using the links below:

    2. When you open the Oculus mobile app, you'll continue the setup process which includes:

      • Signing into Oculus with Facebook

      • Setting up a VR profile

      • Adjusting preferences and privacy settings

      • Creating an Oculus Store PIN

      • Adding payment information

    3. Once you complete the steps listed above, choose Oculus Quest 2.

    4. Your headset will either pair automatically, or ask for the pairing code that was displayed while you were in-VR.

    5. After your headset is paired, tap Controller or Headset Problem?, and select the issue that you're having.

    6. Follow the remaining steps displayed in your Oculus app to resolve the issue.

  3. Reboot your headset:

    1. With your headset on, hold the power button on the right side of your headset down until you're prompted with a shut-down screen.

    2. Select Restart.

  4. Factory reset your headset:

    1. Turn off your headset.

    2. Hold the power and volume (-) buttons down simultaneously until the boot screen loads on your headset.

    3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.

    4. Use the volume buttons on your headset to highlight Yes and press the power button.

If none of the above steps solve your problem, please contact Oculus Support.

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If you're having trouble connecting or pairing your Oculus Touch controllers to your headset, try any of the following actions:

  • While you have your headset on, press and hold the Oculus button.

  • Remove the batteries and place it back into your Oculus Touch controllers.

  • Unpair and re-pair your controllers:

    • To unpair your controller:

      1. Open the Oculus app on your phone.

      2. Tap from the universal menu.

      3. Tap the Oculus Quest 2 or Quest headset you currently have paired.

      4. Tap Controllers, then tap the controller that you want to unpair.

      5. Tap Unpair Controller > Unpair.

    • To re-pair your controller:

      1. Open the Oculus app on your phone.

      2. Tap Oculus Quest 2 or Oculus Quest in the top left corner of your Oculus app.

      3. Tap Settings in the bottom right corner of your app.

      4. Tap Oculus Quest 2 or Oculus Quest under your name and email.

      5. Tap Controllers then tap + Pair New Controller.

      6. Tap Pair Oculus Quest Left Controller or Pair Oculus Quest Right Controller to choose which controller you’d like to pair.

      7. Press and hold the oculus icon and buttons on your right controller or and on your left controller until the controller LED blinks and then lights up to finalize the pairing.

If you continue experiencing issues pairing or connecting your Oculus Quest controllers, contact Customer Support.

Note: If your Oculus Quest controller LED does not light up, you may need to replace the controller battery.

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If you're having trouble pairing your headset during the initial setup process, you may see a pairing code in-VR that looks like this:


To resolve pairing issues during initial setup:

  1. Open the Oculus app on a compatible mobile device.

  2. When you open the Oculus mobile app, you'll continue the initial setup process which includes:

    • Signing into Oculus with Facebook

    • Setting up a VR profile

    • Adjusting preferences and privacy settings

    • Creating an Oculus Store PIN

    • Adding payment information

  3. Once you complete the steps listed above, choose your headset in the app.

  4. Now, your headset will either pair automatically, or ask for the pairing code that was displayed while you were in-VR.

  5. After your headset is paired, tap Controller or Headset Problem?, then select Connect Wi-Fi.

  6. Follow the remaining steps displayed in your Oculus app to resolve the issue.

If you've already set up your headset but it's no longer being seen by the Oculus Mobile app:

  • Check to make sure your headset is nearby and turned on.

  • Check your Wi-Fi signal. If your signal isn't strong, try moving closer to your wireless router (internet connection device) .

  • Make sure that your app is up-to-date.

If you're still having trouble pairing your headset using the Oculus app, double check to make sure that you entered the code correctly. If you're sure that the code you entered is correct, please contact Oculus Support for additional help.

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If you’re having trouble setting up Guardian with your Quest 2, Quest or Rift S, try the following:

Play Area
  • Check to make sure your play area is at least 3 feet by 3 feet (1 meter by 1 meter).

  • Move any objects that may keep you from setting your boundaries (example: table, couch).

Touch Controllers
  • Make sure to hold down the trigger on your Touch controller while setting your boundaries.

  • Check to make sure you’re not blocking the tracking ring of your Touch controller with your hands or body when setting your boundaries.

  • Make sure the batteries in your Touch controllers are not low.

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