Solving issues with the computer you use with your Oculus Rift S or Rift.
Learn more about the graphics cards the Rift S can support.
The Rift S requires Windows 10.
The Rift S requires the following CPUs:
Recommended SpecificationThe Oculus Rift S requires at least one USB 3.0 port.
Learn more about the graphics cards the Rift supports.
The Rift requires Windows 10.
The Oculus Rift requires at least three USB ports, one of which must be USB 3.0, to support the external sensors.
If you don’t have enough USB 3.0 ports, you can buy and install an expansion card. We recommend the following options:
Basic Oculus Rift 2-Sensor Setup:
Note: For these cards, use the latest ASMedia driver package.
Oculus Rift 3-Sensor Setup:
Note: For these cards, use the most recent drivers available from Microsoft and update to the most recent version of Windows.
Max VR Performance and Room Scale Setup:
Note: For these cards, use the most recent drivers available from Microsoft and update to the most recent version of Windows.
If your computer doesn’t meet the minimum or recommended system specifications:
Note: If you need help installing new components for your computer, try contacting a computer specialist.
If you're not hearing audio in VR during a specific game or app in your Rift S, it may be due to a known issue with your computer's Windows Operating system. Windows build 1903 and insider builds may block audio in certain Rift S experiences. Windows builds 1809 and prior are unaffected.
Please keep an eye out for a Windows update soon that will resolve this issue.
If your antivirus software is blocking you from downloading and installing content for your Oculus Rift S or Rift, try these troubleshooting tips:
If your Oculus Rift S or Rift isn’t detecting your graphics card, try these troubleshooting tips:
Notes:
If the Windows operating system you’re using can’t run the game or app you’ve downloaded for your Oculus Rift S or Rift, you’ll need to update your Windows OS in order to run the experience.
Note: You can still choose to buy the game or app from the Oculus store, but it won’t run until you update your OS.
If you see a Headset Sensor check error message during your Rift S initial setup, it may be due to a Windows camera privacy setting that allows you to control whether apps can use a camera connected to your computer. By default, the camera privacy setting is set to On.
If the camera privacy setting is set to Off, you will not be able to finish the Rift S setup. The Rift S requires camera access to function because Windows reads the built-in sensors in your Rift S as cameras. The Rift S sensors capture the movement of your headset and touch controllers, while also tracking and navigating the physical space around you to help keep you safe while you're in VR.
If your camera privacy settings are set to Off, please change it to On, to set up and use your Rift S. To do this:
To make sure the content you've downloaded is installed without a problem, we require an extra 2GB of disk space on your PC. Once the content is installed, it’ll take up less space on your computer. If you don’t have enough space to download content for your Oculus Rift S or Rift, try these troubleshooting tips:
If your Oculus Rift sensor isn’t recognized during the Oculus hardware and software setup on Windows 10, try adjusting the sensor during setup.
To adjust your sensor:
The sensor should now be recognized and you can continue through the Oculus setup. If you try these steps and your Oculus Rift sensor still isn't recognized, try these Oculus Rift sensor troubleshooting steps.
If you're experiencing a black screen or compatibility issue with your MSI laptop, try these troubleshooting steps:
If you continue experiencing performance or connectivity issues with your Oculus Rift S and MSI laptop, please contact Oculus Support.
Note: PCs that have not been certified as “Oculus Ready” may experience compatibility or performance issues with Oculus headsets. Learn more about our Oculus Ready program.
To use your Oculus Rift S, you must install the Windows Media Feature pack on your computer.
If you're having trouble running the Oculus app on your computer, you may need to repair the app. To repair the Oculus app on your computer:
If something isn't working as expected with your Oculus Rift S or Rift, or you're unable to install the Oculus software on your PC, collecting logs can help identify the problem.
If you're unable to install the Oculus app on your PC, collect setup logs:
If you're experiencing issues while using Oculus Rift S or Rift, collect logs from Oculus Diagnostics:
Once the log collection is finished, a .zip file containing the logs will be saved to your desktop.
You can help us improve the Oculus software by reporting issues. When you report an issue, you can choose to attach your system information. If you attach your system information, it’ll help us get the information we need to troubleshoot your problem. This includes information about your PC, like the operating system and graphics card you use, and details about how the Oculus app was functioning before you reported the issue.
Keep in mind Oculus Support doesn’t respond to these reports, so they won’t be able to troubleshoot your issue. If you have a problem you need help with, contact Oculus Support.
To report an issue:
Note: You won’t receive a reply to your report.
If you received an error and Dash has stopped working, try:
If you're experiencing problems or errors with your:
If you try these steps and you’re still having trouble using your Rift, contact Oculus Support.