If your computer doesn’t meet the minimum or recommended system specifications:

• Upgrade the components you need to meet the minimum or recommended system specifications.
• Buy an Oculus Ready PC.

Note: If you need help installing new components for your computer, try contacting a computer specialist.

If you're not hearing audio in VR during a specific game or app in your Rift S, it may be due to a known issue with your computer's Windows Operating system. Windows build 1903 and insider builds may block audio in certain Rift S experiences. Windows builds 1809 and prior are unaffected.

Please keep an eye out for a Windows update soon that will resolve this issue.

If your antivirus software is blocking you from downloading and installing content for your Oculus Rift S or Rift, try these troubleshooting tips:

• In the settings of your antivirus software, add Oculus as a trusted program.
• Check to make sure your antivirus software is up to date.
• Turn off your antivirus software when downloading and installing content.

If your Oculus Rift S or Rift isn’t detecting your graphics card, try these troubleshooting tips:

• Check to make sure your graphics card is installed:
  1. Open the Control Panel on your PC computer.
  2. Click Programs and Features and check to make sure your NVIDIA or AMD graphics card drivers are installed.
  3. If you don’t see any drivers installed for your graphics card, download and install them from your manufacturer’s website.
• Check to make sure your graphics card is enabled:
  1. Open the Control Panel on your computer.
  2. Click Device Manager and then click Display Adapters.
  3. Right click on your graphics card to check if it’s enabled. If it’s disabled, select Enable
• Check to make sure your graphics card is connected to your computer.
• Check to make sure your graphics card is up to date.

Notes:

• If you’re not sure how to check your computer hardware, we recommend contacting a computer technician for help.
• SLI and other multi-GPU configurations aren't currently supported for Oculus Rift S or Rift. The GPU you connect to will be the only active GPU for the Rift S or Rift headset.

If the Windows operating system you’re using can’t run the game or app you’ve downloaded for your Oculus Rift S or Rift, you’ll need to update your Windows OS in order to run the experience.

Note: You can still choose to buy the game or app from the Oculus store, but it won’t run until you update your OS.

If you see a Headset Sensor check error message during your Rift S initial setup, it may be due to a Windows camera privacy setting that allows you to control whether apps can use a camera connected to your computer. By default, the camera privacy setting is set to On.

If the camera privacy setting is set to Off, you will not be able to finish the Rift S setup. The Rift S requires camera access to function because Windows reads the built-in sensors in your Rift S as cameras. The Rift S sensors capture the movement of your headset and touch controllers, while also tracking and navigating the physical space around you to help keep you safe while you're in VR.

If your camera privacy settings are set to Off, please change it to On, to set up and use your Rift S. To do this:

1. Open your Windows Settings.
2. Click Privacy.
3. Click Camera.
4. Change your “Allow apps to access your camera” setting to “On.”

To make sure the content you've downloaded is installed without a problem, we require an extra 2GB of disk space on your PC. Once the content is installed, it’ll take up less space on your computer. If you don’t have enough space to download content for your Oculus Rift S or Rift, try these troubleshooting tips:

• Move your large files to an external hard drive.
• Delete any large files you don’t want anymore (example: music, videos).
• Uninstall any programs or content you don’t use anymore.
• Search for Disk Cleanup in your Windows search and then run it to free up space.

If your Oculus Rift sensor isn’t recognized during the Oculus hardware and software setup on Windows 10, try adjusting the sensor during setup.

To adjust your sensor:

1. Restart your PC
2. Continue through the Oculus setup until you reach the sensor setup screen
3. Unplug your sensor, wait a few moments, then plug the sensor back into your PC

The sensor should now be recognized and you can continue through the Oculus setup. If you try these steps and your Oculus Rift sensor still isn't recognized, try these Oculus Rift sensor troubleshooting steps.

If you're experiencing a black screen or compatibility issue with your MSI laptop, try these troubleshooting steps:

1. Ensure that your graphics card drivers are up-to-date. Learn more about updating your graphics card drivers.
• If the newest drivers don't solve the issue, please reach out to the MSI support team to update the VBIOS that enables HDCP on the DisplayPort.
2. Disconnect and Reconnect your Rift S from your MSI laptop. To do this:
• Unplug the USB cable from your MSI laptop.
• Unplug the mini DisplayPort or DisplayPort cable from your MSI laptop.
• First re-plug your USB cable into your MSI laptop.
• Wait 5 seconds, or until the light on your headset comes on.
• Re-plug your mini DisplayPort or DisplayPort cable into your MSI laptop.
3. Restart your Oculus Service. To do this:
• Open the Oculus app on your computer.
• Click Settings on the left side of the app.
• Click Beta at the top of the settings options.
• Click Restart Oculus.

If you continue experiencing performance or connectivity issues with your Oculus Rift S and MSI laptop, please contact Oculus Support.

Note: PCs that have not been certified as “Oculus Ready” may experience compatibility or performance issues with Oculus headsets. Learn more about our Oculus Ready program.

To use your Oculus Rift S, you must install the Windows Media Feature pack on your computer.

If you're having trouble running the Oculus app on your computer, you may need to repair the app. To repair the Oculus app on your computer:

1. Go to www.oculus.com/setup and click Download Oculus Rift software.
2. Select Repair.
• If Windows asks you if you’re sure you want to open this file, click Yes.
• If Windows Defender prompts Windows protected your PC, click More info and then click Run anyway.
• If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
• Please remember to re-enable your antivirus software once you've completed the repair.
3. Allow the repair process to run, download and install.
4. Launch the Oculus app.

If something isn't working as expected with your Oculus Rift S or Rift, or you're unable to install the Oculus software on your PC, collecting logs can help identify the problem.

If you're unable to install the Oculus app on your PC, collect setup logs:

1. On your PC, press the Windows Key + R on your keyboard to open the Run window.
2. In the Run window, type %LOCALAPPDATA%\Oculus\ and press Enter.
3. Locate the OculusSetup.log file and save it.

If you're experiencing issues while using Oculus Rift S or Rift, collect logs from Oculus Diagnostics:

1. Find your Oculus installation directory (C:\Program Files\Oculus if installed on the primary hard drive).
2. Navigate to Support and then oculus-diagnostics.
3. Double-click OculusLogGatherer and wait for an executable to appear.
4. Select Get All Logs.

Once the log collection is finished, a .zip file containing the logs will be saved to your desktop.

You can help us improve the Oculus software by reporting issues. When you report an issue, you can choose to attach your system information. If you attach your system information, it’ll help us get the information we need to troubleshoot your problem. This includes information about your PC, like the operating system and graphics card you use, and details about how the Oculus app was functioning before you reported the issue.

Keep in mind Oculus Support doesn’t respond to these reports, so they won’t be able to troubleshoot your issue. If you have a problem you need help with, contact Oculus Support.

To report an issue:

1. Open the Oculus app on your computer.
2. Select Help Center in the bottom left menu and then select Provide Feedback.
3. Tell us about the issue you found and then click Submit Feedback.

Note: You won’t receive a reply to your report.

If you received an error and Dash has stopped working, try:

• Restarting the Oculus app on your PC computer.
• Restarting your computer.
• Reinstalling the Oculus app.

If you're experiencing problems or errors with your:

• Sensors: Make sure your sensors are connected to a USB 3.0 port and your USB drivers are up to date.
• Headset: Make sure your headset is connected to your dedicated graphics card and your Rift and computer are up to date.
• Graphics Card: Make sure your graphics card is installed and enabled.

If you try these steps and you’re still having trouble using your Rift, contact Oculus Support.