If your computer doesn’t meet the minimum or recommended system specs:

• Upgrade the components you need to meet the minimum or recommended system specs
• Buy an Oculus Ready PC

Note: If you need help installing new components for your computer, try contacting a computer specialist.

If you're not hearing audio in VR during a specific game or app in your Rift S, it may be due to a known issue with your computer's Windows Operating system. Windows build 1903 and insider builds may block audio in certain Rift S experiences. Windows builds 1809 and prior are unaffected.

Please keep an eye out for a Windows update soon that will resolve this issue.

If your antivirus software is blocking you from downloading and installing content for your Oculus Rift S or Rift, try these troubleshooting tips:

• In the settings of your antivirus software, add Oculus as a trusted program.
• Check to make sure your antivirus software is up to date.
• Turn off your antivirus software when downloading and installing content.

If your Oculus Rift S or Rift isn’t detecting your graphics card, try these troubleshooting tips:

• Check to make sure your graphics card is installed:
  1. Open the Control Panel on your PC computer.
  2. Click Programs and Features and check to make sure your NVIDIA or AMD graphics card drivers are installed.
  3. If you don’t see any drivers installed for your graphics card, download and install them from your manufacturer’s website.
• Check to make sure your graphics card is enabled:
  1. Open the Control Panel on your computer.
  2. Click Device Manager and then click Display Adapters.
  3. Right click on your graphics card to check if it’s enabled. If it’s disabled, select Enable
• Check to make sure your graphics card is connected to your computer.
• Check to make sure your graphics card is up to date.

Notes:

• If you’re not sure how to check your computer hardware, we recommend contacting a computer technician for help.
• SLI and other multi-GPU configurations aren't currently supported for Oculus Rift S or Rift. The GPU you connect to will be the only active GPU for the Rift S or Rift headset.

If the Windows operating system you’re using can’t run the game or app you’ve downloaded for your Oculus Rift S or Rift, you’ll need to update your Windows OS in order to run the experience.

Note: You can still choose to buy the game or app from the Oculus store, but it won’t run until you update your OS.

If you see a Headset Sensor check error message during your Rift S initial setup, it may be due to a Windows camera privacy setting that allows you to control whether apps can use a camera connected to your computer. By default, the camera privacy setting is set to On.

If the camera privacy setting is set to Off, you will not be able to finish the Rift S setup. The Rift S requires camera access to function because Windows reads the built-in sensors in your Rift S as cameras. The Rift S sensors capture the movement of your headset and touch controllers, while also tracking and navigating the physical space around you to help keep you safe while you're in VR.

If your camera privacy settings are set to Off, please change it to On, to set up and use your Rift S. To do this:

1. Open your Windows Settings.
2. Click Privacy.
3. Click Camera.
4. Change your “Allow apps to access your camera” setting to “On.”

If you're having issues or receiving an error updating your Rift S controller firmware, try these troubleshooting tips:

• Windows updates: Check to see if your computer has a pending Windows update that is waiting on a reboot. If it does, complete the update, then try again.
• Make sure that if you have a laptop it's plugged into power.
• Check to see that your drivers are up-to-date.
• Be sure that you're plugging in your USB cable before your DisplayPort or mini DisplayPort cable.
• Check that your DisplayPort or mini DisplayPort cable is securely seated in its port.
• Unplug and replug the headset cable into your Rift S. You can access the headset cable by carefully removing the facial interface from your headset.

If you continue experiencing problems with your Rift S controller firmware, contact Oculus Support directly.

If you’re having trouble using your Touch controllers with your Oculus Rift S, try these troubleshooting tips:

• Check to make sure your Rift S and computer are up to date.
• Check to make sure your Touch controllers are connected.
• Check to make sure your Touch controllers don’t have low batteries:

1. Open the Oculus app on your computer.
2. Select Devices in the left menu and then look for the battery level below each Touch controller.
3. If you're using your Rift S with a laptop, make sure that the laptop is plugged in. If your laptop's power adapter is not plugged in, the laptop may enter power saving mode which can negatively impact performance.

If your Oculus Rift S headset isn’t connecting, try these troubleshooting steps:

• Make sure that when you connect your Rift S to your computer, you plug in your USB cable first, wait 5 seconds or until the light on your Rift S headset comes on, and then plug in your DisplayPort cable second.
• Check to make sure that your Rift S headset is plugged into your dedicated graphics card. If you try to use your integrated graphics card, it won’t connect.
• Check to make sure that your Rift S and computer are up-to-date.
• Install the latest Oculus drivers. To do this:
  1. Close the Oculus app.
  2. Press the Windows key + R on your keyboard to open the Run command.
  3. Enter C:\Program Files\Oculus\Support\oculus-drivers.
  4. Open oculus-driver.
  5. Open the Oculus app and then try to connect your headset again.
• Restart the Oculus app on your computer.

If you're using a mini DisplayPort adapter, make sure that you're using the adapter that came with your Rift S. Currently, there are no supported third-party adapters. If this doesn't solve your issue, please review your Windows camera settings.

If you continue to encounter issues with your Rift S after completing these steps, please contact Oculus Support directly.

If you don’t hear any audio from your Oculus Rift S, try these troubleshooting tips:

• Check to make sure your Rift S is selected as the audio source. To do this:

1. Open the Oculus app on your computer.
2. Select Devices in the left menu and then click Rift S.
3. Below Audio Output in VR, check to make sure Rift S is selected.

• Check to make sure the sound of your computer is turned up.
• Check to see if there’s any updates for your Rift S. To check updates for your Rift S:

1. Open the Oculus app on your computer.
2. Select Library in the left menu and then click Updates to check for updates.

If you’re seeing a black screen while using your Rift S headset try these troubleshooting tips:

1. Disconnect and Reconnect your Rift S from your computer. To do this:
• Unplug the USB cable from your computer..
• Unplug the mini DisplayPort or DisplayPort cable from your computer.
• First re-plug your USB cable into your computer.
• Wait 5 seconds, or until the light on your headset comes on.
• Re-plug your mini DisplayPort or DisplayPort cable into your computer.
2. Unplug and Replug your Rift S headset. To do this:
• Carefully remove the facial interface from your headset. This will allow you to access the cable.
• Unplug the cable from the headset.
• Wait 5 seconds.
• Insert the cable back into your headset.
• Insert the facial interface back into your headset.
3. Restart your Oculus Service. To do this:
• Open the Oculus app on your computer.
• Click Settings on the left side of the app.
• Click Beta at the top of the settings options.
• Click Restart Oculus.

If you continue to encounter intermittent black screen issues after completing these troubleshooting steps, please contact Oculus Support directly.

If your Touch controllers are showing low signal strength on the Devices Tab of your Oculus computer app, or if you keep losing connection between your touch controllers and your Rift S headset, it may be due to wireless interference.

Wireless interference is like having poor cell reception on your mobile phone. It makes it so that the wireless or bluetooth connection between your devices is weak. Wireless interference is generally caused by one of three issues:

• Walls and floors blocking your Wi-Fi signal.
• Other Wi-Fi network using the same channel as your own Wi-Fi network.
• Other appliances or electronics interfering with your Rift S and Touch controllers.

To cut down on wireless interference that can impact your Rift S and Touch controllers:

• Avoid using your Rift S near other power cables, microwaves, fluorescent lights, video cameras and cordless phones.
• Try to minimize the number of devices sharing the same Wi-Fi Band.

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If you're experiencing issues running software from the Oculus PC app, you may need to restart it. To restart the Oculus app on your computer:

1. Select Settings from the left side of the app.
2. Select Beta from the top of the app.
3. Click Restart Oculus to restart the app.

If you're having trouble downloading or installing an Oculus software update, you may not have enough available disk space on your PC computer. You'll want to make sure that you have at least 9GB of available disk space. If you don’t have enough space to successfully download or install an update for Oculus software, try these troubleshooting tips:

• Move your large files to an external or alternate hard drive.
• Delete any large files you don’t want anymore (example: music, videos).
• Uninstall any programs or content you don’t use anymore.
• Search for Disk Cleanup in your Windows search and then run it to free up space.

If you received an error and Dash has stopped working, try:

• Restarting the Oculus app on your PC computer.
• Restarting your computer.
• Uninstalling, and reinstalling the Oculus app.

If you're experiencing problems or errors with your:

• Headset: Make sure your headset is connected to your dedicated graphics card and your Rift and computer are up to date.
• Graphics Card: Make sure your graphics card is installed and enabled.

If you try these steps and you’re still having trouble using your Rift S, contact Oculus Support.

If you’re having trouble setting up Guardian with your Quest or Rift S, try the following:

Play Area

• Check to make sure your play area is at least 3 feet by 3 feet (1 meter by 1 meter).
• Move any objects that may keep you from setting your boundaries (example: table, couch).

Touch Controllers

• Make sure to hold down the trigger on your Touch controller while setting your boundaries.
• Check to make sure you’re not blocking the tracking ring of your Touch controller with your hands or body when setting your boundaries.
• Make sure the batteries in your Touch controllers are not low.

Your Oculus Quest or Rift S may have forgotten your previous Guardian if:

• The physical space has changed significantly since the time you set up Guardian. It can look like a new space to our system and will prompt you to set up Guardian again. Examples include:
• You moved furniture and/or changed the wall decor.
• You have lots of people moving around in your play area.
• The lighting has changed significantly since the time you set up Guardian. It can look like a new space to our system and will prompt you to set up Guardian again. Examples include:
• You have prominent windows near the play area and external lighting has changed significantly. Daytime lighting versus nighttime lighting is a common difference that can affect the system's ability to recall the Guardian boundary.
• The direction of indoor lighting has changed significantly, e.g., light source has moved from one side of room to other.

To help your Quest or Rift S remember your Guardian in the future, try these tips:

• Stand as close as possible to the center of the intended play area when drawing your Guardian boundary.
• Look around the room when drawing your boundary. Only looking in one direction while drawing your boundary reduces the likelihood of matching your Guardian in the future.
• Ensure that you have appropriate lighting but avoid direct sunlight in your play area. If you can read a book in your play area, that's sufficient.
• Always make sure the area within the Guardian system boundary is clear of hazards and obstacles.

If you're having trouble running the Oculus app on your computer, you may need to repair the app. To repair the Oculus app on your computer:

1. Go to www.oculus.com/setup and click Download Oculus Rift software.
2. Select Repair.
• If Windows asks you if you’re sure you want to open this file, click Yes.
• If Windows Defender prompts Windows protected your PC, click More info and then click Run anyway.
• If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
• Please remember to re-enable your antivirus software once you've completed the repair.
3. Allow the repair process to run, download and install.
4. Launch the Oculus app.

Problem opening a game or app

If you can’t open the game or app you downloaded for your Oculus Rift S or Rift, try these troubleshooting tips:

• Restart the Oculus app on your PC computer.
• Uninstall and then reinstall the game or app.
• Restart your computer.

Problem installing a game or app

If you can’t install the game or app you downloaded for your Oculus Rift S or Rift, try these troubleshooting tips:

• Restart the Oculus app on your PC computer.
• Check to make sure there’s no problems with your internet connection.
• Restart your computer.

If you try these troubleshooting tips and you’re still having trouble opening or installing a game, contact Oculus Support.