Troubleshooting for Oculus Quest Plus Link

Oculus Link allows you to fine tune your graphics preferences via the Oculus desktop app. As a general rule, the more you crank up display options like refresh rate and render resolution, the more the overall performance of Link can be negatively impacted.

If you find that Oculus Link looks choppy (screen stuttering, frames dropping, etc) try the following:

  1. Open the Oculus app on your Computer.

  2. Click Devices on the left side of the app.

  3. Click Quest and Touch.

  4. Click Graphics Preferences.

  5. Click Reset to default.

  6. Click Save and Restart

Keep in mind, if you've previously adjusted any settings for Link with the Oculus Debug tool (including Encode Bitrate, Encode Resolution Width, Pixel Per Display), changing the graphics settings above can negatively impact your performance.

To fix this, set all numerical values you changed to '0' (zero) and then restart the Oculus Desktop app.

If you're still having trouble with Link after making the above adjustments, please contact Oculus Support.

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If you don’t hear any sound, or are having trouble with your mic when using Oculus Link, make sure that your software is up to date and that the volume is not muted on the device and computer. Next, check the audio input and output sources for both your headset and on your PC.

To check the audio input and output for your Oculus Quest:

  1. Open the Oculus app on your computer.

  2. Click Devices in the left side menu and then select Quest and Touch.

  3. Below Audio Output in VR, make sure your Quest is selected.

To check the audio input and output for your PC:

  1. Click the Speaker icon in the task bar in the bottom-right part of your screen.

  2. Click the ^ arrow to open a list of audio devices connected to your computer.

  3. Check that your audio and mic are both set to Oculus Virtual Audio Device.

Additionally, if you are using any third party VR software on your PC, make sure that Oculus Virtual Audio Device is set as your audio input and output source there as well.

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We’re aware of an issue where Oculus Link fails to connect compatible laptop models to Quest.

From your headset, you may see a brief black screen before being returned to your Quest home. On your computer, within the Devices tab you may consistently see an orange “General device problem” error.

When entering this state for the first time, sometimes you will also see a notification on your PC: “Hardware Notification: Something went wrong and Oculus Link stopped working”.

We’ve isolated this issue to laptops using NVIDIA GeForce GTX 10xx series notebook GPUs and are actively working with our partners to get a fix in place. Until a more permanent fix is ready, restarting your PC can often fix the issue temporarily.

If you’re still having trouble with Oculus Link after restarting your computer, please contact Customer Support for additional troubleshooting.

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If you're unable to capture video of your VR content, make sure that you've chosen your CPU as your Video processing device.

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If you're using your own USB 3.0 cable for Oculus Link, please make sure that your cable meets the Oculus Link Cable Requirements.

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If you’re using a USB 3 cable in a USB 3 port but it’s being seen as USB 2, try the following steps:

  • If you’re using a USB A → USB C adapter, make sure that it supports USB 3.

  • Some adapters are only USB 3 if the USB cable is seated in the adapter in one direction. The other may be USB 2.

  • If you’re using a USB C → USB C cable, try unseating and re-seating the cable into the port using different orientations, as some ports may only see USB 3 in certain orientations.

  • If you’re using a PCI-E card, make sure that the cable is fully inserted by unseating and re-seating it.

If you’re still not getting the correct reading, please contact Customer Support.

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If you're having trouble getting your computer to see or recognize Oculus Link: try reinstalling the update on your computer. You can do this with the Oculus driver file, which can be found using the following path: c:\Program Files\Oculus\Support\oculus-drivers\oculus-driver.exe.

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If you still can't enable Oculus Link after updating your software, you can try:

  • If you don't see Add Quest as the device on the PC software: log out of the PC software and log back in.

  • If you don't see the Enable Link pop-up on the PC software: log out of the PC software and log back in.

  • If you don't see the Enable Link option under Settings on Quest: completely power off the headset and restart it.

If you continue to encounter issues setting up Oculus Link, please contact Oculus Support directly.

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We're always looking for feedback from our customers. Please drop your suggestion on our Oculus User Voice page.

If you need further assistance, please contact Oculus Support directly.