Learn the basics about Oculus Quest and what comes in the box.
Your Oculus Quest comes with:
Your Oculus Quest headset can come pre-loaded with any of the apps and experiences listed below. If you need to free up storage space on your Quest, you can always uninstall any pre-loaded apps that you don't use.
To use Roomscale, you'll need a safe and unobstructed play area of at least 6.5 feet by 6.5 feet (2 meters by 2 meters). If you have a smaller space than that, you can still use Quest in Stationary Mode.
To set up your Oculus Quest and connect to Wi-Fi, you'll need to download the Oculus app on your mobile phone. The minimum OS requirements for phones to run the Oculus companion app are:
With the Oculus App, you can set up your headset, browse VR games and apps and customize your device settings.
Download the App:
Where you can buy an Oculus Quest.
You can buy an Oculus Quest at the following stores:
How and where we can ship your Oculus Quest.
When you buy an Oculus device, you can ship it to the following locations:
Keep the following things in mind if you ship your Oculus device to a regular address:
Keep the following things in mind if you ship your Oculus device to a military address:
If you don’t receive your Oculus device after 60 days from when your order shipped, please contact Oculus Support with your order number for help.
When you buy something from the Oculus Store, you’ll receive a tracking number after your order is processed. You can view your tracking number by viewing your purchase history.
To view your purchase history:
Once you see your tracking number, check how it begins to see which courier is shipping your order:
|Begins with 1Z...||UPS|
|Contains 12 digits (prefix varies)||FedEx|
|Begins with JD...||DHL|
|Begins with 420... or 937...||USPS|
|Begins with JJD...||Yodel|
Some locations that can only be reached by local courier or require additional delivery handoffs may not be eligible for delivery. Oculus products can not be shipped to the following regions:
|Isle of Man||United Kingdom|
|Puerto Rico||United States|
|Virgin Islands||United States|
|Islands of Taiwan||Taiwan|
|Islands of South Korea||South Korea|
How refunds and replacements work.
Your Order Hasn’t Been Charged Yet
If you purchase a product from the Oculus site and your payment method hasn't been charged yet, you can cancel your order.
To cancel your order:
If you have any trouble with the steps above, you can contact Oculus Support to cancel your order.
Your Order Has Already Been Charged
If you ordered a product from the Oculus site and your payment method has been successfully charged, the order can no longer be canceled. If you have already received your Oculus product, you can contact Oculus Support to return it for a refund.
Keep the following things in mind if you return your Oculus device for a refund:
Note: If you bought your Oculus device from a retail store, you’ll need to visit the store you bought it from to request a refund.
If you have a problem with your Oculus device and you're not able to solve it by visiting the Support Center, try contacting Oculus Support to see if you need additional service.
If you’re looking for replacement parts and accessories, and your Oculus device is not eligible for warranty support, they are available for purchase here.
When contacting Oculus Support to determine if you need additional service, we will work closely with you to troubleshoot your issue and determine the appropriate service solution:
If we think you need a replacement and your device is under warranty, you may need to send back your entire device bundle.
Please do not ship anything back until you've received final confirmation from your Oculus Support team member of exactly what needs to be returned.
If you are unsure of what you need to return, contact your Oculus Support team member for further details. If you do not have an open ticket with Oculus Support, click here to contact us.
It usually takes about 8 to 12 business days from the time you ship your Oculus device back to us, we receive it and then send the replacement back to you.
Keep in mind shipping and delivery times may vary based on your region, holidays and weather conditions.
Oculus Quest order troubleshooting.
Once your Oculus device has shipped from the Oculus store, you won’t be able to change the shipping address.
We recommend checking to make sure your order information is correct before submitting it. Keep in mind Oculus isn't responsible for orders lost due to incorrect shipping details.
If the shipping address you entered for your Oculus device in the Oculus Store is invalid, the following may be causing the issue:
If you're sure the above does not apply to you and you're still experiencing issues with your shipping address, please contact Customer Support.
When you buy things in the Oculus Store, we send authorization requests to your bank or payment provider to verify your payment method.
If we’re not able to authorize your payment method, try these troubleshooting tips:
If you bought an Oculus device in the Oculus store and you’re having a problem with your delivery, contact Oculus Support.
If your order was refused or wasn’t delivered to the address you entered when checking out, a refund will be issued to your payment method once it gets sent back to us.
Note: Shipping fees are non-refundable.