Buying Your Oculus Quest

General Information

Learn the basics about Oculus Quest and what comes in the box.

Oculus Quest is an all-in-one gaming system for virtual reality — an inside-out tracked, 6DOF headset with positionally tracked controllers. No PC required.

Note: You'll need a compatible smartphone to complete the set-up for Oculus Quest.

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Your Oculus Quest comes with:

  • Oculus Quest headset
  • Two Oculus Touch controllers
  • Power adapter
  • Charging cable
  • Glasses spacer
  • Two AA batteries (for the controllers)
  • Reference guide
  • Safety & warranty manual
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Your Oculus Quest headset can come pre-loaded with any of the apps and experiences listed below. If you need to free up storage space on your Quest, you can always uninstall any pre-loaded apps that you don't use.

Content NameSize (MB)ESRBPEGIACBUSKGenericComfort
Oculus TV 53 N/A
Beat Saber Demo 66
Sport Scramble Demo 28
Space Pirate Trainer Demo 397
Journey of the Gods Demo 370
Creed Demo 32
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To use Roomscale, you'll need a safe and unobstructed play area of at least 6.5 feet by 6.5 feet (2 meters by 2 meters). If you have a smaller space than that, you can still use Quest in Stationary Mode.

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The Oculus mobile app acts as a companion to your Oculus headset. With the mobile app you can:

  • Stay notified of sales and upcoming releases.
  • Buy, download, and remote-install VR apps.
  • Browse and manage your VR apps.
  • Customize your device settings.
  • Cast your VR experience to your phone or any Chromecast enabled device.
  • Set up your Quest or Go headset.
System Requirements

The minimum OS requirements for phones to run the Oculus app are:

  • Apple iOS 10+
  • Android 5.0+

With the Oculus app, you can set up your headset, browse VR games and apps and customize your device settings.

Download the App:

Additional Notes
  • Your phone must be connected to Wi-Fi and have Bluetooth turned on to use the mobile app to set up your Oculus Quest.
  • If you aren't prompted to download the mobile app initially, but run into any issues during the set up process while you're in-VR, you can use the app to complete your setup.
  • If you install the Oculus app on an unsupported device, you may experience issues setting up your Oculus Quest.
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Where you can buy an Oculus Quest.

You can buy an Oculus Quest at the following stores:

Global Online
Global Retail
  • Amazon
  • Best Buy
  • NewEgg
  • Microsoft
  • Micro Center
  • Walmart
  • Amazon
  • Caseking
  • Saturn
  • MediaMarkt
  • Alternate
  • Conrad
  • Notebooksbilliger
  • Otto
  • Gigantti
  • Elkjøp
  • CoolBlue
  • CoolBlue
  • Elgiganten
  • Amazon
  • Meletronics
  • Elgiganten
  • Amazon
  • Best Buy
  • NewEgg
  • Microsoft
  • Amazon
  • John Lewis
  • Argos
  • Scan
  • Currys PCWorld
  • Harrods
  • Dixons Travel
  • Game
  • Overclockers
  • UK
  • Littlewoods
  • Selfridges
  • Amazon
  • FNAC
  • Darty
  • Materiel
  • LDLC
  • Boulanger
  • CDiscount
  • Amazon
  • Amazon
  • Amazon
  • Conrad
  • MediaMarkt
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If you'd like to use Oculus Link to connect your Quest to a PC, you will need a compatible cable.

Cable Requirements

Oculus Link requires a high-quality USB cable. We'll be releasing our Oculus Link cable later this year, but for the beta period we recommend looking for a high-quality USB 3 C to C or USB A to C cable with proven performance.

Keep in mind: The USB cable should be approximately 3 meters (10 feet) for an optimal and comfortable experience.

Where can I buy a cable?

While quality can vary across cables, we've tested the Anker cable internally with good results. Click the appropriate link below to buy the Anker cable in your region.

United States | Canada | UK | Japan | Australia | Germany

NOTE: Many of the Anker listings on Amazon are sold out of the recommended cable size of 3 meters (10 feet).

Keep your eyes on the official Oculus blog for Oculus Link announcements. You can also sign up to be notified of availability on the Oculus Quest accessory page.

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If you order Oculus Quest from, it can ship to the following countries:

  • Australia
  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • United Kingdom
  • United States
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How and where we can ship your Oculus Quest.

When you buy an Oculus device, you can ship it to the following locations:

Regular Addresses
  • Homes
  • Apartments
  • Dorms
  • Condos
  • Offices

Keep the following things in mind if you ship your Oculus device to a regular address:

  • Do not use a P.O. Box address. Oculus does not ship to P.O. Boxes.
  • Check to make sure you include the right shipping info before checking out. Oculus isn’t responsible for shipping problems due to missing or incorrect addresses.
  • Orders may require signature depending on your location.
  • If your address has a front office, mail room or receptionist, they may sign for your Oculus device when it arrives. Check with them if your tracking details say your device was delivered, but you didn’t receive it yet.
Military Addresses
  • APO
  • FPO
  • DPO

Keep the following things in mind if you ship your Oculus device to a military address:

  • It can take between 45 to 60 days to receive your Oculus device.
  • For security reasons, the package will have limited tracking info.

If you don’t receive your Oculus device after 60 days from when your order shipped, please contact Oculus Support with your order number for help.

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When you buy something from the Oculus Store, you’ll receive a tracking number after your order is processed. You can view your tracking number by viewing your purchase history.

To view your purchase history:

  1. Go to
  2. Click Login in the top right and then log in to your account.
  3. Click your username in the top right and then select My Orders.

Once you see your tracking number, check how it begins to see which courier is shipping your order:

Tracking NumberCourier
Begins with 1Z...UPS
Contains 12 digits (prefix varies)FedEx
Begins with JD...DHL
Begins with 420... or 937...USPS
Begins with JJD...Yodel


  • If you receive a USPS tracking number, it may take some time for them to update your tracking information on their website.
  • It can take between 7 to 14 business days for USPS to deliver to residential and commercial addresses in the US.
  • It can take between 45 to 60 days for USPS delivery to APO, FPO and DPO military addresses.
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Some locations that can only be reached by local courier or require additional delivery handoffs may not be eligible for delivery. Oculus products can not be shipped to the following regions:

French PolynesiaFrance
Balearic IslandsSpain
Canary IslandsSpain
JerseyUnited Kingdom
GuernseyUnited Kingdom
Isle of ManUnited Kingdom
Puerto RicoUnited States
Virgin IslandsUnited States
Islands of TaiwanTaiwan
Islands of South KoreaSouth Korea
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Returns, Refunds, and Replacements

How refunds and replacements work.

If Your Order Hasn’t Been Charged Yet

If you purchase a product from the Oculus site and your payment method hasn't been charged yet, you can cancel your order.

To cancel your order:

  1. Log into your Oculus account.
    • If you checked out as a guest, click here to access your guest account.
  2. Click on My Orders from the left menu.
  3. Select the order you want to cancel.
  4. Locate the option “Do you want to cancel this order?”
    • If you do not see this option, the order has already processed and can no longer be canceled.
  5. Select your reason for cancellation from the drop down menu.
  6. Click Cancel Order.

If you have any trouble with the steps above, you can contact Oculus Support to cancel your order.

If Your Order Has Already Been Charged

If you ordered a product from the Oculus site and your payment method has been successfully charged, the order can no longer be canceled. If you have already received your Oculus product, you can contact Oculus Support to return it for a refund.

Keep the following things in mind if you return your Oculus device for a refund:

  • We’ll issue a refund for Oculus devices returned within 30 days from when your order shipped.
  • You’ll receive a refund to your payment method once your Oculus device has been returned and inspected.
  • Shipping fees are non-refundable.

Note: If you bought your Oculus device from a retail store, you’ll need to visit the store you bought it from to request a refund.

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Service Process

If you have a problem with your Oculus device and you're not able to solve it by visiting the Support Center, try contacting Oculus Support to see if you need additional service.

If you’re looking for replacement parts and accessories, and your Oculus device is not eligible for warranty support, they are available for purchase here.

When contacting Oculus Support to determine if you need additional service, we will work closely with you to troubleshoot your issue and determine the appropriate service solution:

  • If your device is not eligible for warranty support, Oculus Support will work with you to facilitate the appropriate out of warranty service solution.
  • If your device is eligible for warranty support, Oculus may determine that your best option is a replacement. If that’s the case, here’s how the process works:
    1. We’ll send you a pre-paid return shipping label.
    2. Once you receive the pre-paid shipping label, send your Oculus device back to us following the instructions given to you by the Oculus Support team. Before you send your device, check to make sure you’ve included all of your components. If you forget to include a component, it could delay your replacement and cost you a fee.
    3. Once we receive your Oculus device, we’ll take a look at it to make sure it’s not working right.
    4. If it looks likes your Oculus device isn’t working right, we’ll go ahead and send you a replacement.
Components You Need to Send Back

If we think you need a replacement and your device is under warranty, you may need to send back your entire device bundle.

Please do not ship anything back until you've received final confirmation from your Oculus Support team member of exactly what needs to be returned.

  • If instructions are not followed, this will cause a delay in the processing of your return.
  • If any unauthorized items are sent to us, we will not be able to replace those for you.

If you are unsure of what you need to return, contact your Oculus Support team member for further details. If you do not have an open ticket with Oculus Support, click here to contact us.

Getting Your Replacement

It usually takes about 8 to 12 business days from the time you ship your Oculus device back to us, we receive it and then send the replacement back to you.

Keep in mind shipping and delivery times may vary based on your region, holidays and weather conditions.

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Fixing a Problem with your order

Oculus Quest order troubleshooting.

Once your Oculus device has shipped from the Oculus store, you won’t be able to change the shipping address.

We recommend checking to make sure your order information is correct before submitting it. Keep in mind Oculus isn't responsible for orders lost due to incorrect shipping details.

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If the shipping address you entered for your Oculus device in the Oculus Store is invalid, the following may be causing the issue:

  • You've entered a PO box or freight forwarding address.
    • We ship to regular addresses, like homes, apartments, dorms, condos and offices. We do not support PO Boxes or freight forwarders.
  • You've entered your address information incorrectly.
    • Make sure your city, state, and zip codes all match and your address is spelled correctly.
  • You've entered an address for a location with shipping restrictions.

If you're sure the above does not apply to you and you're still experiencing issues with your shipping address, please contact Customer Support.

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When you buy things in the Oculus Store, we send authorization requests to your bank or payment provider to verify your payment method.

If we’re not able to authorize your payment method, try these troubleshooting tips:

  • Check to make sure you entered your payment info correctly.
  • Try contacting your payment provider to find out why your payment method isn’t authorized.
  • Try using a different payment method.
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If you bought an Oculus device in the Oculus store and you’re having a problem with your delivery, contact Oculus Support.

If your order was refused or wasn’t delivered to the address you entered when checking out, a refund will be issued to your payment method once it gets sent back to us.

Note: Shipping fees are non-refundable.

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