Downloading content and understanding content ratings for your Oculus Quest.
You can download new content from the Oculus Store on your phone or directly on your Oculus Quest. Whenever you buy or download something, it’ll show up in your Oculus Library.
To download new content:From your Oculus Quest:
Note: If you have trouble downloading new content to your Oculus Quest, put your Oculus Quest headset on and check the Not Installed section of your Library to view content you've added or purchased that hasn't finished downloading yet.
When you browse content in the Oculus Store, you can view the comfort rating to see if the experience is right for you. We work closely with developers to make sure the comfort rating accurately matches the experience. If you’re new to VR, we recommend starting with content that’s rated Comfortable before trying Moderate, Intense or Unrated.
The following comfort ratings can be found in the Oculus Store:
Comfortable experiences are appropriate for most people, although this rating doesn’t mean that an experience is going to be comfortable for everyone. These experiences generally avoid camera movement, player motion, or disorienting content and effects.
Moderate experiences are appropriate for many but certainly not everyone. These experiences might incorporate some camera movement, player motion, or occasionally disorienting content and effects.
Intense experiences aren’t appropriate for most people, especially those who are new to VR. These experiences incorporate significant camera movement, player motion, or disorienting content and effects.
Unrated experiences may contain intense content, which may not be right for most people, especially those who are new to VR. If you experience motion sickness or other VR effects from an unrated experience, you should select another unrated experience, or try an experience in the Oculus Store that’s rated for your comfort level.
Note: When we assign a comfort rating, we’re judging the default experience.
To view the comfort rating for Oculus Rift or Rift S content:From the Oculus PC app:
To view the comfort rating Oculus Quest content:From the Oculus app on your phone:
To view the comfort rating Oculus Go content:From the Oculus app on your phone:
To view the comfort rating for Gear VR content:From the Oculus app on your Android phone:
If you're having trouble finding the bundle that you want to purchase in the Oculus Store, try looking for the bundle when you're in VR. To do this:From your Oculus Quest:
Locating the content you downloaded and managing storage space.
If you're unable to download new apps or transfer files to your Oculus Quest, you may not have enough storage space left on your headset.
To check how much space is left on your Oculus Quest:
To check how much space is needed to download content from the Oculus Store:
Note: You can increase the amount of available space on your Oculus Quest by uninstalling apps from your library.
If you no longer use a particular app or game, or if you need to free up storage space on your device, you can remove an app from your Ouclus Quest at any time. You can uninstall purchased, free, or pre-loaded apps by uninstalling them from your Quest headset in VR.
To uninstall an app from your Oculus Quest headset in VR:
Whenever you buy or download content in the Oculus Store, it’ll show up on your device, on your computer or in your Oculus companion app in your Oculus library.
To find the content you’ve downloaded:
On your PC computer:
From your Rift or Rift S Headset:
From your Oculus Quest or Go Headset:
From your Oculus Companion app on your phone:
Understanding how purchases and refunds work in the Oculus store.
If you have a problem with content you recently bought in the Oculus Store, you can request a refund on the Oculus app on your phone. You can learn more about the refund policy by visiting our Oculus Rift/Quest Content Refund Policy and Oculus Terms of Service.
For Oculus Quest content, you may be eligible for a refund if you used the content for less than 2 hours and you've requested a refund less than 14 days after purchase.
To request using the Oculus companion app on your phone:
Even if you don't qualify for an automated refund under this policy, you may be able to receive a refund by contacting Oculus Support. For example, these refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.
Once you request a refund, we'll review your request and email you back with an update. You won't be able to use the content while we review your request. To check the status of your request, visit your Purchase History.
It typically takes us no more than 5 days to review, verify and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we'll credit you through your original payment method(s). If you still haven't received the money after 7-9 business days, we recommend contacting your payment provider for help receiving your refund.
For titles that are available for both Oculus Quest and Oculus Rift S, we support the ability to buy once and be entitled to the content on both devices.
With that being said, Oculus believes that it's important to empower the developer to make this decision, so while encouraged, developers are not required to implement cross-buying. The decision to allow for cross-buying is ultimately up to each developer and whatever is best for their business and community.
It's also important to note that Quest and Rift S run on different operating systems, so progress in a game on one device won’t necessarily carry over to the other.
Learn how to redeem a promo code in the Oculus app.
You can redeem a promo code for your Oculus Rift S or Rift in the Oculus app on your computer, or for your Quest, Rift S, Rift or Go using the Oculus app on your phone.
To redeem a promo code for Rift or Rift S on your computer:
To redeem a promo code for Quest, Rift S, Rift, or Go in the Oculus mobile app: