Headset

You can find serial numbers for your Oculus Quest 2 and Oculus Quest, as well as individual serial numbers for your headset and controllers. These numbers are useful if Customer Support is helping you replace an item, or if you are in the process of pairing a device.

Oculus Quest 2

  • Headset: On the right side of your headset, gently pull the strap back away from the strap arm until it pops off. Your headset serial number will be on the inside of the strap arm.

  • Controllers: Remove the battery door from your touch controller, then remove the battery. Your serial number will be on the inside of the controller under the battery.

  • Box/packaging: On the outside of your Oculus Quest 2 box, look for a white sticker marked with a bar code. Under the bar code, find S/N followed by the 14-digit serial number.

Oculus Quest

  • Headset: On the right side of your headset, gently pull the strap arm back away from the lens to expose the 14-digit alphanumeric serial number. Note: If your headset straps are on a looser setting, the serial number may already be exposed without having to pull back on the strap.

  • Controllers: Look on the inside edge of the battery door of the touch controller to locate the serial number.

  • Box/packaging: On the outside of your Oculus Quest box, look for a small, white sticker marked with a bar code. Under the bar code, find S/N followed by the 14-digit serial number.

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To turn off your Oculus Quest 2 or Quest headset:

When you aren't wearing your headset:

  1. Press and hold your power button for 10 seconds.

When you're wearing your headset:

  1. Press and hold the power button until you see a shut down menu in VR.

  2. On the shut down menu, select Power off.

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Depending on the color and whether they're solid or blinking, the lights on your Oculus Quest 2 or Quest headset and controllers will indicate the following:

Headset
ColorStateIndication
White SolidScreen is on
White BlinkingRebooting or turning on
Purple BlinkingPerforming factory reset

Headset is plugged in (charging)
Color
Green SolidBattery is charged
Orange SolidBattery is charging
Red SolidBattery is low
No light NoneBattery is not charging

Controllers
ColorStateIndication
WhiteSolidControllers are on
White BlinkingControllers are in pairing mode
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You can set your Oculus Quest 2 or Quest to require an unlock pattern when you power on or wake your device.

To set an unlock pattern:

  1. Open the Oculus app on your phone.

  2. Tap Settings in the bottom menu.

  3. Tap the headset connected to your phone.

  4. Tap More Settings.

  5. Tap Unlock Pattern > Set Unlock Pattern.

  6. Use your finger to "draw" the unlock pattern you'd like to use, then tap Create.

  7. "Draw" the same pattern to confirm, then tap Confirm.

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If you're unable to download new apps or transfer files to your Oculus Quest 2 or Quest, you may not have enough storage space left on your headset.

To check how much space is left on your Quest 2 or Quest:

  1. Put on your headset.

  2. Select from the bottom toolbar menu.

  3. Select Storage.

To check how much space is needed to download content from the Oculus Store:

  1. Open the Oculus app on your phone.

  2. Tap Store.

  3. Find and tap on the content you'd like to download to your Oculus Quest.

  4. Scroll down to the Additional Details section to find the amount of space that's needed to download the app.

Note: You can increase the amount of available space on your Quest 2 or Quest by uninstalling apps from your library.

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Your Oculus Quest 2 or Quest headset will update automatically when connected to Wi-Fi and turned on. To make sure your software updates automatically, make sure to:

  • Charge your headset.

  • Keep your headset turned.

  • Keep your Quest 2 or Quest connected to Wi-Fi.

  • Allow your headset to sit on a flat surface without moving the headset or blocking the inside sensor for an extended period of time.

Note: Your Quest 2 or Quest will not update automatically while turned off.

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If you'd like to use Oculus Link to connect your Quest to a PC, please start by reviewing our Oculus Link compatibility article.

Confirm the following:

  • Your PC meets the recommended specs.
  • You're using a high-quality USB cable capable of supporting data and power.
  • Your Oculus software is up to date on both your PC and your Quest.

If you're unable to enable Oculus Link:

  • If you don't see Add Quest as the device on the PC software: log out of the PC software and log back in.
  • If you don't see the Enable Link pop-up on the PC software: log out of the PC software and log back in.
  • If you don't see the Enable Link option under Settings on Quest: completely power off the headset and restart.

Once you've confirmed these requirements, you can begin using your Quest with Link. To do so:

  1. Open the Oculus app on your PC.
  2. Turn on your Quest 2 or Quest.
  3. Plug your USB 3 cable into a USB 3.0 port on your PC, and then plug the other end into your headset.
  4. A message displays in VR prompting you to Allow access to data. Select Deny.

    If you mistakenly 'Allow' the prompt, you must unplug your USB cable from the Quest and plug it back in.
  5. When prompted to Enable Oculus Link, select Enable to begin remote rendering using Oculus Link.

If you have issues using or setting up Oculus Link, please review our Troubleshooting Tips and Known Issues article.

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If you're having trouble with your Oculus Quest 2 or Quest for any reason, you can try rebooting it to resolve the issue. To reboot your headset:

  1. With your headset on, hold the power button on the right side of your headset down until you're prompted with a shut-down screen.

  2. Select Restart to reboot your Quest 2 or Quest.

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If you run into problems with your or want to clear all of your data off of the headset, you can do a factory reset. This wipes everything off your Oculus Quest 2 or Quest, and returns it to the software state that it was in when you first took it out of the box.

To perform a factory reset using your phone:

  1. Open the Oculus app on your phone.

  2. Tap Settings in the bottom menu.

  3. Tap the headset connected to your phone.

  4. Tap More Settings.

  5. Tap Factory Reset and then Reset.

To perform a factory reset using the headset:

  1. Turn off your headset.

  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.

  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.

  4. Use the volume buttons on your headset to highlight Yes and press the power button.

Notes:

  • Performing a factory reset is irreversible and will remove all account information, downloaded games, and content from the headset.

  • Performing a factory reset won't remove content you've purchased or downloaded from your account.

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