The Facebook Horizon team is available to assist you with any questions you have. Our team will contact you as quickly as possible (generally within 1 to 2 business days).
If you have multiple questions or issues that need to be addressed, open only one ticket.
Facebook Horizon is committed to helping people and organizations protect their intellectual property rights. By installing, accessing or using Facebook Horizon, you agree to our Terms of Service. Our Terms of Service do not allow content that infringes someone else's intellectual property rights (e.g. copyright or trademark) when using Horizon. If a user repeatedly infringes someone else's intellectual property rights using Horizon, the user's Horizon account may be terminated under Horizon's repeat infringement policy.
Please note that submitting a report of intellectual property infringement is a serious matter with potential legal consequences. Intentionally submitting misleading or otherwise fraudulent reports of copyright or trademark infringement may lead to Horizon taking action, including termination of your Horizon account.
For copyright, it's important to note that intentionally submitting a misleading or fraudulent report may also lead to liability for damages under section 512(f) of the United States Digital Millennium Copyright Act (DMCA) or similar laws in other countries.
Copyright is a legal right that seeks to protect original works of authorship (example: books, music, film, art). Generally, copyright protects original expression such as words or images. It does not protect facts and ideas, although it may protect the original words or images used to describe an idea. Copyright also doesn’t protect things like names, titles, and slogans; although these might be protected under trademark rights.
If you believe someone is using your copyrighted work without your permission, you can email a completed copyright infringement report to email@example.com, including all of the information listed below. You can also mail a complete copyright infringement report to the following address:
Attn: Facebook Designated Agent
1601 Willow Road
Menlo Park, California 94025
We regularly provide the rights owner's name, your email, and the details of your report to the person who posted the content you are reporting. In the case that you are an authorized representative submitting a report, we provide the name of the organization or client that owns the right in question. For this reason, you may wish to provide a valid generic business or professional email.
If possible, before you submit a copyright report to us, you may want to send a message to the Horizon user you believe may be infringing your copyright. You may be able to resolve the issue without contacting Horizon.
A trademark is a word, slogan, symbol, or design (example: brand name or logo) that distinguishes the products or services offered by one person, group, or company from another. Generally, trademark law seeks to prevent confusion among consumers about who provides or is affiliated with a product or service.
If you believe someone is infringing your trademark you can email a complete trademark infringement claim to firstname.lastname@example.org (including all of the information listed below).
Before you report a trademark infringement claim, you may want to send a message to the relevant Horizon user you believe may be infringing your trademark. You may be able to resolve the issue without contacting Horizon.
Please include all of the following information when reporting a copyright or trademark infringement claim to Horizon:
Your complete contact information, including your full name, mailing address and phone number. We regularly provide the rights owner's name, your email, and the details of your report to the person who posted the content you are reporting. In the case that you are an authorized representative submitting a report, we provide the name of the organization or client that owns the right in question. For this reason, you may wish to provide a valid generic business or professional email. For this reason, you may want to provide a professional or business email address where you can be reached.
A description of the copyrighted work or trademark that you claim has been infringed. If you are submitting a trademark report, please include your trademark registration information, if applicable.
A description of the content in Horizon that you believe infringes your copyright or trademark.
A screenshot from Horizon of the content you believe infringes your copyright or trademark. Press and hold and then press either one of your triggers to take a screenshot.
The World name, World creator, and any other information that would be reasonably sufficient to allow us to locate the material in Horizon.
A declaration that:
You have a good faith belief that use of the copyrighted or trademarked content described above, in the manner you have complained of, is not authorized by the copyright or trademark owner, its agent, or the law;
The information in your claim is accurate;
Under penalty of perjury, you are the owner or authorized to act on behalf of the owner of an exclusive copyright or trademark that is allegedly infringed.
Your electronic signature or physical signature.