Using the Oculus Store

Getting Started

You can download new content from the Oculus Store on your phone or directly on your Oculus Go. Whenever you buy or download something, it’ll show up in your Oculus Library.

To download new content:

From your Oculus Go:
  1. Select Store from the bottom menu.
  2. Select what you want to download.
  3. Use your pointer to select the price to buy it, or select Free if it’s a free download.
From your phone:
  1. Open the Oculus app and tap Store from the bottom menu.
  2. Tap what you want to download.
  3. Tap the price at the top to buy it, or tap Free if it’s a free download.

Note: If you experience trouble downloading new content to your Oculus Go, put your Oculus Go headset on and check the Not Installed section of your Library to view content you've added or purchased that hasn't finished downloading yet.

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When you browse content in the Oculus Store, you can view the comfort rating to see if the experience is right for you. We work closely with developers to make sure the comfort rating accurately matches the experience. If you’re new to VR, we recommend starting with content that’s rated Comfortable before trying Moderate, Intense or Unrated.

Comfort Ratings

The following comfort ratings can be found in the Oculus Store:

Comfortable experiences are appropriate for most people, although this rating doesn’t mean that an experience is going to be comfortable for everyone. These experiences generally avoid camera movement, player motion, or disorienting content and effects.


Moderate experiences are appropriate for many but certainly not everyone. These experiences might incorporate some camera movement, player motion, or occasionally disorienting content and effects.


Intense experiences aren’t appropriate for most people, especially those who are new to VR. These experiences incorporate significant camera movement, player motion, or disorienting content and effects.


Unrated experiences may contain intense content, which may not be right for most people, especially those who are new to VR. If you experience motion sickness or other VR effects from an unrated experience, you should select another unrated experience, or try an experience in the Oculus Store that’s rated for your comfort level.

Note: When we assign a comfort rating, we’re judging the default experience.


Finding Ratings

To view the comfort rating for Oculus Rift content:

From the Oculus PC app:
  1. Open the Oculus app on your computer.
  2. Click what you want to view the comfort rating for.
  3. View the comfort rating below the price.
From the Oculus Rift:
  1. Put on your headset and select Store at the bottom.
  2. Select what you want to view the comfort rating for.
  3. View the comfort rating below on the right.
From the Oculus app on your phone:
  1. Open the Oculus app on your phone and then tap Store from the bottom menu.
  2. Select Oculus Rift from the top left drop down menu.
  3. Tap the game or app you want to view the comfort rating for.
  4. View the comfort rating below the price.

To view the comfort rating Oculus Go content:

From the Oculus app on your phone:
  1. Open the Oculus app on your phone and then tap Store from the bottom menu.
  2. Select Oculus Go from the top left drop down menu.
  3. Tap the game or app you want to view the comfort rating for.
  4. View the comfort rating below the price.
From the Oculus Go:
  1. Put on your headset and select Store from the bottom menu.
  2. Select the app or game you want to view the comfort rating for.
  3. View the comfort rating below on the right.

To view the comfort rating for Gear VR content:

From the Oculus app on your Android phone:
  1. Open the Oculus app on your phone and then tap Store at the bottom.
  2. Tap what you want to view the comfort rating for.
  3. View the comfort rating below the price.
From the Samsung Gear VR:
  1. Put on your headset and select Store at the bottom.
  2. Select the app or game you want to view the comfort rating for.
  3. View the comfort rating below on the right.
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If you have a problem with content you recently bought in the Oculus Store, you can request a refund on the Oculus app on your phone. You can learn more about the refund policy by visiting our Oculus Mobile Content Refund Policy and Oculus Terms of Service.

Refund Availability

For Oculus Go content, you may be eligible for a refund if you used the content for less than 30 minutes and you've requested a refund less than 3 days after purchase.

For more important eligibility details on content refunds, please visit our Oculus Mobile Content Refund Policy and Oculus Terms of Service.

Requesting a Refund

To request using the Oculus companion app on your phone:

  1. Open the Oculus companion app on your phone.
  2. Tap Settings from the bottom menu.
  3. Tap Purchase History under Payment.
  4. Tap on the content you want to request a refund for, then tap Request Refund
  5. Follow the on-screen instructions to request your refund.
For Refunds Not Covered by the Content Refund Policies

Even if you don't qualify for an automated refund under this policy, you may be able to receive a refund by contacting Oculus Support. For example, these refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.

Receiving Your Refund

Once you request a refund, we'll review your request and email you back with an update. You won't be able to use the content while we review your request. To check the status of your request, visit your Purchase History.

It typically takes us no more than 5 days to review, verify and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we'll credit you through your original payment method(s). If you still haven't received the money after 7-9 business days, we recommend contacting your payment provider for help receiving your refund.

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Promo Codes

Promotional codes can be used to provide Oculus store credit, games or apps to your Oculus account and can be redeemed on our website and the Oculus apps on your computer or Android devices.

To redeem a promo code:

On the Website:

  1. Go to the promo code redemption page in your web browser.
  2. If prompted, log into your Oculus account.
  3. Under Redeem Code, enter your promo code.
  4. Click Redeem.

On the PC app:

  1. Open the Oculus app on your computer.
  2. Select Settings in the left menu.
  3. Select the Account tab.
  4. Click Redeem Code and then enter your promo code.
  5. Click Redeem.

On the Oculus Companion app on Android:

  1. Open the Oculus app on your Android phone.
  2. Tap Settings in the bottom menu.
  3. Under Payment tap Redeem Code.
  4. Enter your promo code and tap Submit.

On the Oculus App for Samsung Gear VR:

  1. Open the Oculus app on your phone.
  2. Tap More and then tap Redeem Code.
  3. Enter your code and then tap Submit.

Notes:

  • Oculus promo codes can not currently be redeemed on iOS devices.
  • If you experience any issues redeeming promo code, contact Oculus Support.
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