You can download new content from the Oculus Store on your phone or directly on your Oculus Go. Whenever you buy or download something, it’ll show up in your Oculus Library.
To download new content:From your Oculus Go:
Note: If you experience trouble downloading new content to your Oculus Go, put your Oculus Go headset on and check the Not Installed section of your Library to view content you've added or purchased that hasn't finished downloading yet.
When you browse content in the Oculus Store, you can view the comfort rating to see if the experience is right for you. We work closely with developers to make sure the comfort rating accurately matches the experience. If you’re new to VR, we recommend starting with content that’s rated Comfortable before trying Moderate, Intense or Unrated.
The following comfort ratings can be found in the Oculus Store:
Comfortable experiences are appropriate for most people, although this rating doesn’t mean that an experience is going to be comfortable for everyone. These experiences generally avoid camera movement, player motion, or disorienting content and effects.
Moderate experiences are appropriate for many but certainly not everyone. These experiences might incorporate some camera movement, player motion, or occasionally disorienting content and effects.
Intense experiences aren’t appropriate for most people, especially those who are new to VR. These experiences incorporate significant camera movement, player motion, or disorienting content and effects.
Unrated experiences may contain intense content, which may not be right for most people, especially those who are new to VR. If you experience motion sickness or other VR effects from an unrated experience, you should select another unrated experience, or try an experience in the Oculus Store that’s rated for your comfort level.
Note: When we assign a comfort rating, we’re judging the default experience.
To view the comfort rating for Oculus Rift or Rift S content:From the Oculus PC app:
To view the comfort rating Oculus Quest content:From the Oculus app on your phone:
To view the comfort rating Oculus Go content:From the Oculus app on your phone:
To view the comfort rating for Gear VR content:From the Oculus app on your Android phone:
If you have a problem with content you recently bought in the Oculus Store, you can request a refund on the Oculus app on your phone. You can learn more about the refund policy by visiting our Oculus Mobile Content Refund Policy and Oculus Terms of Service.
For Oculus Go content, you may be eligible for a refund if you used the content for less than 30 minutes and you've requested a refund less than 3 days after purchase.
To request using the Oculus companion app on your phone:
Even if you don't qualify for an automated refund under this policy, you may be able to receive a refund by contacting Oculus Support. For example, these refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.
Once you request a refund, we'll review your request and email you back with an update. You won't be able to use the content while we review your request. To check the status of your request, visit your Purchase History.
It typically takes us no more than 5 days to review, verify and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we'll credit you through your original payment method(s). If you still haven't received the money after 7-9 business days, we recommend contacting your payment provider for help receiving your refund.
Promotional codes are sometimes used for Oculus store credit, or for specific apps or games in the Oculus store. If you have a promo code, you can redeem it on the Oculus website, or from the Oculus mobile or PC apps.
To redeem a promo code:
On the Website:
On the PC app:
On the Oculus mobile app:
On the Oculus App for Samsung Gear VR:
If you experience any issues redeeming a promo code, please contact Oculus Support.