The Oculus Support team is available to assist you with any questions or inquiries you have. Our team will contact you as quickly as possible (generally within 1 to 2 business days).
If you have multiple questions or issues that need to be addressed, only open one ticket.
Click here to submit a support ticket.
If you work in the press and have a question about Oculus, please email firstname.lastname@example.org.
Oculus is making it possible to defy distance by connecting people and bringing the world closer together through the power of virtual reality. We want everyone to feel safe while they enjoy an immersive virtual experience. In addition to the Terms of Service, the Oculus Code of Conduct is here to help you understand what type of content and conduct is violating on the Oculus platform, and to create a safe and respectful environment for our diverse community.
If we find that you have violated the Code of Conduct, we may take action on your account, including temporarily suspending your account for one day or up to thirty days. For repeated or egregious offenses, we may permanently disable your account.
Oculus users come from many different backgrounds, so make sure that your content and conduct is appropriate for a diverse audience. Do not:
We take safety very seriously at Oculus. To help keep the community safe and respectful, do not:
Follow the law. Do not:
Keeping our users' personal information and privacy safe is very important to us. To help us do that, do not:
If you notice someone isn’t following the Oculus Code of Conduct, you can report them by completing the following steps:
If you are a Quest, Go or Gear VR user:
If you are a Rift S or Rift user:
When you report someone, make sure to include the following info:
If you’ve received a notification that your account has received a warning or suspension, a report against your Oculus account was reviewed and deemed in violation of the Oculus Code of Conduct.
Violating the Oculus Code of Conduct may result in sanctions against your account, including but not limited to, suspension or termination of your Oculus account.