The Oculus Support team is available to assist you with any questions you have. Our team will contact you as quickly as possible (generally within 1 to 2 business days).
If you have multiple questions or issues that need to be addressed, open only one ticket.
If you work in the press and have a question about Oculus, please email email@example.com.
With Oculus, we're creating new ways for people to defy distance and connect with each other and the world around them. Through virtual reality, we can radically redefine the way people work, play and connect. This is a new environment for many people and it’s important to have clear guidelines for respectful behavior. We want everyone to feel safe while they enjoy an immersive virtual experience.
The Community Standards outline what is and is not allowed on Facebook apps and technologies, and apply to both content and conduct in VR. You can read the full Community Standards here. To help you better understand how the Community Standards apply to conduct in a virtual space, we highlighted areas of our policy and how they apply to conduct in VR.
Oculus users come from many different backgrounds, so make sure that your conduct (as well as any content created or shared) is appropriate for a diverse audience and does not violate the Community Standards. Do not:
Harass or bully other users through conduct, including:
Conduct yourself in an offensive or abusive way, including:
Impersonate a Facebook employee, partner, representative, or other real person or encourage other users to do so.
If we find that you have violated the Community Standards or this Conduct in VR Policy across Facebook or Oculus products, we may take action on your account, including temporarily restricting or suspending your account. For repeated or egregious offenses, we may permanently disable your account.
If you are a Quest, Go or Gear VR user:
If you are a Rift S or Rift user:
When you report someone, make sure to include the following info:
If you’ve received a notification that your account has received a warning or suspension, a report against your account was reviewed and deemed in violation of the Community Standards or Conduct in VR Policy.
Please reach out to Oculus Support if you wish to appeal.