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The Oculus Support team is available to assist you with any questions you have. Our team will contact you as quickly as possible (generally within 1 to 2 business days).

If you have multiple questions or issues that need to be addressed, open only one ticket.

Need More Support?

If you’re having trouble using your Oculus device, you can visit the Oculus forums to get help from the Oculus community.

To contact Customer Support directly, submit a support ticket.

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If you work in the press and have a question about Oculus, please email press@fb.com.

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With Oculus, we're creating new ways for people to defy distance and connect with each other and the world around them. Through virtual reality, we can radically redefine the way people work, play and connect. This is a new environment for many people and it’s important to have clear guidelines for respectful behavior. We want everyone to feel safe while they enjoy an immersive virtual experience.

The Community Standards outline what is and is not allowed on Facebook apps and technologies, and apply to both content and conduct in VR. You can read the full Community Standards here. To help you better understand how the Community Standards apply to conduct in a virtual space, we highlighted areas of our policy and how they apply to conduct in VR.

Oculus users come from many different backgrounds, so make sure that your conduct (as well as any content created or shared) is appropriate for a diverse audience and does not violate the Community Standards. Do not:

  • Harass or bully other users through conduct, including:

    • Stalking or repeatedly following others against their wishes
    • Cornering, blocking normal movement, physically intimidating or invading personal space without consent
    • Encouraging intimidation or bullying of others, including threats to SWAT, hack, dox, or DDOS.
  • Conduct yourself in an offensive or abusive way, including:

  • Impersonate a Facebook employee, partner, representative, or other real person or encourage other users to do so.

If we find that you have violated the Community Standards or this Conduct in VR Policy across Facebook or Oculus products, we may take action on your account, including temporarily restricting or suspending your account. For repeated or egregious offenses, we may permanently disable your account.

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If you notice someone isn’t following the Community Standards or Conduct in VR Policy you can report them by completing the following steps:

If you are a Quest, Go or Gear VR user:

  1. Press the Oculus button on your controller to access the toolbar.
  2. Select People from the toolbar.
  3. Select Report
  4. If you wish to capture video of the user or interaction you are reporting, select Record Video from the prompt. Otherwise, select Continue.
    • If you select Video Report, you will be taken back into the app you were in, a recording will automatically begin and a small red light will appear on your screen. You can end the recording by hitting the b or y button on your controller.
  5. Select the user you would like to report from the pre-populated list or search their username in the search bar at the top.
  6. Select the reason for your report from the Let Us Know What Happened menu.
  7. Review the details of your created report and select Submit Report.

If you are a Rift S or Rift user:

  1. Press the Oculus button on your touch controller to access the toolbar.
  2. Using your touch controller, point at the clock on the right side of your toolbar to view the menu.
  3. Select Report Abuse.
  4. If you wish to capture video of the user or interaction you are reporting, select Video Report from the prompt. Otherwise, select Report.
    • If you select Video Report, you will be taken back into the app you were in, a recording will automatically begin and a small red light will appear on your screen. You can end the recording by hitting the Oculus button on your controller or waiting for 2.5 minutes.
  5. Select the user you would like to report from the pre-populated list or search their username in the search bar at the top.
  6. Select the reason for your report from the Let Us Know What Happened menu.
  7. Review the details of your created report and select Submit Report.

If you would prefer to fill out a report via web form:

  1. Go to our Abuse Report Web Form.
  2. Fill out the required information and select Submit to submit your form.

When you report someone, make sure to include the following info:

  • The username of the person you're reporting.
  • The issue or reason for reporting.
  • The app the issue happened in.
  • The date and approximate time of the abuse.
  • A description or additional details of what happened.
  • A video recording of what occurred (if available).
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If you’ve received a notification that your account has received a warning or suspension, a report against your account was reviewed and deemed in violation of the Community Standards or Conduct in VR Policy.

Violating the Community Standards or Conduct in VR Policy may result in actions taken against your account, including but not limited to, suspension or termination of your account.

Please reach out to Oculus Support if you wish to appeal.

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