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The Oculus Support team is available to assist you with any questions or inquiries you have. Our team will contact you as quickly as possible (generally within 1 to 2 business days).

If you have multiple questions or issues that need to be addressed, only open one ticket.

Click here to submit a support ticket.

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If you’re having trouble using your Oculus device, you can visit the Oculus forums to get help from the Oculus community.

To contact Customer Support directly, submit a support ticket.

If you work in the press and have a question about Oculus, please email media@oculus.com.

Oculus is making it possible to experience anything, anywhere, through the power of virtual reality. We want people to feel safe and to enjoy an immersive virtual experience. This Code of Conduct is to help you understand what type of content and conduct is allowed on the Oculus platform and to ensure a safe and respectful environment for our diverse community.

Oculus games, apps and features let you connect with the Oculus community. To make sure you feel safe when using your Oculus device, we ask that everyone follow the Oculus Code of Conduct:

  • You may not use or promote sexually explicit, abusive or obscene content.
  • You may not use or promote language or content that would qualify as hateful or racially offensive. We don't allow content that attacks people based on race, ethnicity, nationality, religious affiliation, sexual orientation, sex, gender, gender identity, diseases or disability.
  • You may not harass, bully, threaten other users, or encourage other users to do so.
  • You may not encourage, celebrate or promote real-world violence.
  • You may not encourage or promote illegal activity.
  • You may not impersonate an Oculus employee, partner, representative, other real person or encourage other users to do so.

If you notice someone isn’t following our Code of Conduct, learn how to report them.

If you notice someone isn’t following the Oculus Code of Conduct, click here to report them.

When you report someone, make sure to include the following info:

  • The username of the person you're reporting.
  • The issue or reason for reporting.
  • The app the issue happened in.
  • The date and approximate time of the abuse.
  • A description or additional details of what happened.
  • A video recording of what occurred (if available).

If you’ve received a notification that your account has received a warning or suspension, a report against your Oculus account was reviewed and deemed in violation of the Oculus Code of Conduct.

Violating the Oculus Code of Conduct may result in sanctions against your account, including but not limited to, suspension or termination of your Oculus account.

Please reach out to Oculus Support if you wish to appeal your Code of Conduct violation.