You can read more about our privacy policy at https://www.oculus.com/legal/privacy-policy/.

We collect information that’s needed to deliver VR experiences that are safe, comfortable, and seamless. Oculus has its own distinct Privacy Policy because we think it’s important to be transparent with the community about the information we collect that’s specific to VR.

BASIC INFORMATION:

Here are some examples of information we collect from you: The name, email address, and phone number you provide us; the people, content, and experiences you connect to and interact with; and the hardware you’re using.

When stored, this information is tied to your account ID since it helps tailor your individual experience and enables services like multiplayer experiences, the Oculus Store, and customer support.

MOVEMENT DATA:

We collect some movement information that we need to make VR apps work. This information is necessary to deliver an immersive and realistic VR experience.

Here are some examples of movement information we collect from you: The position of your headset, the speed of your controller movement and changes in your orientation like when you move your head to watch a 360 degree video or duck while playing a game.

We take precautions with the limited movement information we collect. Once this data is used to make your device work, it is stored in our systems tied to a unique identifier that is different from your account ID.

HAND TRACKING DATA:

If you enable hand tracking, we collect information like your estimated hand size, the location of your hands, and interactions with the feature - like the number of pinches you make. You can read our hand tracking privacy notice here.

RAW IMAGE DATA:

The sensors on the Quest and Rift S also process raw images of your surroundings and enable the headset to both process your movement as well as help orient you in relation to your designated VR areas. To ensure people’s privacy, raw images are overwritten instantaneously.

Additionally, when you’re using your device, a white LED light turns on to signal to others that the sensors are active. And the device goes to sleep shortly after you take it off your head, to make sure the sensors are only active when the device is in use.

WHAT OCULUS INFORMATION DO YOU USE ACROSS THE FACEBOOK FAMILY OF APPS?

For Facebook account users, we connect information about your activities on Oculus and across Facebook Products and technologies to provide a more tailored and consistent experience on all Facebook products you use. For example, recommendations for Oculus Events you might like to attend or ads about Facebook apps and technologies.

For Oculus account users, we connect information about your account across Facebook Products to promote safety, integrity and security on Facebook Products. For example, taking action on an Oculus account if it is flagged for spam or abuse.

DO YOU USE FACEBOOK DATA TO PERSONALIZE MY EXPERIENCE ON THE OCULUS PLATFORM?

When you log into your Oculus device with your Facebook account or merge your Oculus and Facebook accounts, we will use information related to your use of Oculus and Facebook for purposes such as:

• Providing and improving your experience across Facebook products
• Promoting safety and integrity on our services
• Showing you personalized content, including ads, across Facebook products. This could include recommendations for Oculus Events you might like, ads about Facebook apps and technologies, or ads from developers for their VR apps.

Examples of the information we use include:

• The VR apps you use, so we can recommend new apps you haven’t tried yet
• Your Facebook friend list, to make it easier to find and interact with your Facebook friends who are also in VR
• Invites and acceptances for events you create
• Information like your name and messaging metadata for chats in VR, so that you have access to your chats across devices
• Your photos and related content like captions, likes and comments if you share photos from VR to Facebook
• Information about your VR activity, like which apps you use, to show you ads for other VR apps you may like
• Information about your activity on other Facebook products, such as Pages you like and groups you join, to recommend content and things to do in VR.

IS MY OCULUS DATA USED TO TARGET ADS TO ME ON FACEBOOK?

When you log into your Oculus device with your Facebook account or merge your Oculus and Facebook accounts, we will use information related to your use of Oculus, VR and other Facebook products to show you personalized content, including ads, across Facebook products. This could include recommendations for Oculus Events you might like, ads about Facebook apps and technologies, or ads from developers for their VR apps. So, if a developer chooses to run ads across Facebook products - for example to promote their VR apps - your Oculus data may be used to inform these ads.

WHAT INFORMATION DO YOU SHARE WITH DEVELOPERS AND OTHER THIRD PARTIES?

We provide information to help developers on our platform deliver and improve their apps. For example:

• We share your username, profile picture, and avatar with developers so you can use them in their VR app.
• If you are using a social or multi-player app, we also may share with the developer a list of your friends who also use the same app so that you can interact with them. For example, they can offer to pair you with your friends in a game or other experience within their app, or rank your scores and achievements in that app against your friends’ scores and achievements.
• We also provide developers with game or platform services - like the ability to share high scores or achievements. In some cases Facebook will share information with developers to enable these experiences and in others the developer will share this information with Facebook.

Through our dashboard, developers can track aggregated metrics like app performance, installs, and revenue. In March 2018, we launched new PC and Mobile Hardware Reports, which provide developers with ecosystem-level metrics (also aggregated and anonymized) to help them optimize and build better VR experiences. For example, when you activate Guardian, the boundary information not only helps us keep you safe in VR, it also helps us understand the average play area people have at their disposal, which can in turn inform better level design.

In addition to information we may provide developers, developers also collect information about your use of their apps while you’re using them. For example, developers may collect real-time information about the current position of your headset and controllers to translate your movements into the virtual world.

The Oculus Products include the Oculus platform, Oculus headsets (including Oculus Quest, Quest 2, Rift, Rift-S and Go), Oculus Touch controllers, Oculus system software (including system features such as Guardian, Oculus Insight, Dash and Oculus Link), Oculus VR apps (including Venues, Oculus TV, Oculus Gallery, Oculus Browser and Facebook Horizon), Oculus mobile and desktop apps, Oculus websites, Oculus headset accessories, and any other features, apps, technologies, software, hardware, products or services offered by Facebook Inc., Facebook Ireland Limited or their affiliates under the Supplemental Oculus Data Policy.

The Oculus Products do not include Facebook-offered products or services that are not offered under the Supplemental Oculus Data Policy - such as Facebook, Messenger, Portal and SparkAR.

In the View Your Information tool, you can view information that’s associated with your VR activities, such as your achievements, entitlements, and profile photos. To view this information, visit the View Your Information tool in the Privacy Center.

In the Download Your Information tool, you can download information associated with your VR activities, such as a list of the Oculus apps you currently own, your chat threads, and a copy of your avatar 2D image, in a machine-readable format so you can take it with you to another service. To download your information visit the View Your Information tool in the Privacy Center.

Downloading your information is a password-protected process that only you can initiate. Once you've created a file, it will be available for download for a few days. Your downloaded file may contain sensitive information. We recommend that you keep it secure and take precautions when storing, sending or uploading it to any other services.

To access additional types of information, like developer or creator-related information or information related to your customer service tickets or discussion forums, please do the following:

Developer or creator-related information: If you are a developer or creator, you can see additional developer-related information on the developer dashboard at developer dashboard or creator-related information on the creator dashboard.

Customer service ticket or discussion forum related information: If you have a Zendesk account, you can view your customer service tickets by logging into that account, or by submitting a request through the Support Center from your email account associated with your Oculus account. You can review your Forum posts within the Oculus Discussion Forums.

To delete your Oculus information if you login to Oculus using a Facebook account:

1. From a computer, go to www.oculus.com.
2. Log into your account.
3. Click on your profile image in the upper right corner of your browser, then select My Profile.
4. On the left side of your screen, click Privacy Center.
5. Scroll to the bottom of the page and click the button Delete your Oculus data.

To delete your Oculus information if you log in to Oculus with an Oculus account:

1. From a computer, go to www.oculus.com.
2. Log in to your account.
3. Click on your profile image in the top-right corner of your browser, then select My Profile.
4. On the left-hand side of your screen, click Privacy Center.
5. Scroll to the bottom of the page and click the button Delete your Oculus account.
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What happens after you delete your Oculus information?

When you delete your Oculus information, people won’t be able to see it on Oculus, although it may take up to 90 days to make sure that everything is deleted. During that period, you may still receive personalized ads on and off the Facebook Company Products and you won't be able to access your Oculus information.

Some of your Oculus information requires you to delete it separately. For example, your communications with Oculus Support can be deleted through your Zendesk account if you created one, or from the email account you used to communicate with Oculus Support. If you're an Oculus developer, you'll need to contact customer support to delete your organization. Oculus may still retain certain data to comply with local laws, such as sales receipts to comply with local tax laws.

Please keep in mind that once your data has been deleted you won't be able to reactivate it or retrieve anything you've added, including:

• All of your Oculus apps and in-app purchases;
• Your Oculus app achievements;
• Your Oculus friends list;
• Any history of interactions with other users on the Oculus platform;
• Any content you created on the Oculus platform.

This does not include content that you’ve shared to your Facebook profile. You can learn more about how to delete your Facebook account in the Facebook Help Center. You also will no longer be able to return any apps and will lose any existing store credits.

If you decide that you no longer wish to delete your account, you can cancel your deletion request within 30 days by following these steps:

To cancel your deletion if you log into Oculus with your Facebook account:

1. Log into your Facebook account within 30 days of deleting your account.
2. Click Cancel Deletion.

To cancel your deletion if you log into Oculus with your Oculus account: You can cancel deletion of making the deletion request by submitting a request at our Support Center.

When you create an account, you can choose who can see your real name, activity and friend list in the Oculus app.

From your privacy settings, you can control the following info:

• Facebook Name: Choose who can see your real name and if you want people to find it in search.

• Activity: Choose who can see your activity in games and apps.

• Friend List: Choose who can see your friend list.

Oculus Rift S and Rift

To control who can see your info using the Oculus app on your PC computer:

1. Open the Oculus app on your computer.

2. Select Settings in the left menu.

3. Select the Privacy tab and then click Privacy Settings.

Oculus Quest and Oculus Go

To control who can see your info using the Oculus app on your phone:

1. Open the Oculus app on your phone.

2. Tap Settings from the bottom menu.

3. Tap Privacy Settings.

Gear VR

To control who can see your info using the app on your Samsung Android phone:

1. Open the Oculus app on your phone.

2. Tap More.

3. Tap Privacy Settings.

When you block someone in the Oculus app, they won’t be able to see your info or activity. Blocking a friend will also remove them from your friend list on all your Oculus devices.

Oculus Rift S and Rift

To block someone you’ve friended using the Oculus app on your PC computer:

1. Open the Oculus app on your computer.

2. Select Friends from the bottom left menu.

3. Click next to the name of the person you want to block, then click Block.

To unblock someone using the Oculus app on your computer:

1. Open the Oculus app on your computer.

2. Select Settings in the left menu.

3. Select the Privacy tab.

4. Click Block List and then click Unblock next to the person you want to unblock.

Oculus Quest and Oculus Go

To block someone you’ve friended using the Oculus app on your phone:

1. Open the Oculus app on your phone.

2. Tap Social from the bottom menu and then tap next to the person you want to block.

3. Tap Block to block that person, then tap Block to confirm.

To unblock someone using the Oculus app on your phone:

1. Open the Oculus app on your phone.

2. Tap Settings and then tap Privacy Settings.

3. Tap List of users under Blocked Users.

4. Tap the person you want to unblock and then confirm that you want to unblock that person.

Gear VR

To block someone you’ve friended using the Oculus app on your Samsung Android phone:

1. Open the Oculus app on your phone.

2. Tap Friends and then tap the person you want to block.

3. Tap in the top right and then tap Block.

To unblock someone using the Oculus app on your Gear VR connected Phone:

1. Open the Oculus app on your phone.

2. Tap More and then tap Privacy Settings.

3. Tap List of users under Blocked Users, then tap the person you want to unblock and then tap Unblock.

Note: If you unblock a friend, you’ll need to add them again to see them on your friend list.

When you make a VR profile on your Oculus device, you'll create a username that's publicly visible and shared on all your Oculus devices. You can change your username only once every 6 months.

Username requirements:

• Usernames must start with a letter or number.

• Usernames may be between 2 to 20 characters in length.

• Usernames may include a mix of letters, number, dashes and underscores, but may not include dashes or underscores consecutively.

• Usernames may not have spaces, slashes or periods.

To change your username:

1. Go to secure.oculus.com and log into your account.

2. Click Profile on the left.

3. Click Edit next to Username.

4. Enter your new username and your password.

5. Click SAVE and then click CONFIRM.

Many people use the same password on multiple websites. If one website is compromised, bad actors may try to use these passwords on other sites. As a result, we monitor online forums where lists of emails and passwords appear from time to time. If we believe that an email and password combination on one of these lists may match the one you use for your Oculus account, we will proactively invalidate your current password and ask you to choose a new, unique password to help protect your account. This process is designed as a preventative measure. It doesn’t necessarily mean that your account has been compromised.

To help avoid this issue in the future, here are a few tips on how to protect your passwords online:

• Don’t use a password that you’ve used previously, and don’t use your Oculus password anywhere else.
• Never share your password. You should be the only one who knows it.
• Avoid including your name or common words. Your password should be difficult to guess.

We use a variety of practices, including a process called 'hashing,' that prevent us from having to store your plain text password.

Once we discover a set of disclosed email addresses and passwords, we check to see if any of them could be used to log into valid accounts.

If the email and hash combinations don’t match, we don’t take any action. If we find a match, we proactively prompt you to change your password. This process helps your account remain secure.

You’ll need to log into your account on Oculus.com to view your purchase history for all your Oculus devices.

To view your purchase history:

1. Go to Oculus.com
2. Click Login in the top right and then log in to your account
3. Click your username in the top right and then select My Orders

Uninstalling for Oculus Quest 2, Quest or Go

To uninstall the Oculus app from your Android phone:

1. From your phone’s home screen, go to Settings.
2. Tap Apps.
3. Scroll down and tap the Oculus app and then Uninstall.

To uninstall the Oculus app from your iPhone:

1. From your iPhone’s home screen, find the Oculus app.
2. Tap and hold the Oculus app until it shakes and is marked with a small X in the top left corner of the app.
3. Tap the X and then tap Delete to uninstall the Oculus app.

Uninstalling for Samsung Gear VR

To uninstall the Oculus app from your Android phone:

1. From your phone’s home screen, go to Settings
2. Tap Apps
3. Scroll down and tap the application and then Uninstall on the following:
• Oculus
• Oculus VR
• Oculus System Activities
• Oculus System Driver
• Oculus Rooms
• Oculus App Runtime
• Oculus Browser
• Oculus Media Plugin
• Oculus Home

What is Hand Tracking

Instead of using your Touch controllers to navigate in VR, you can now use your hands as input in select applications on Oculus Quest. You have the choice to turn this feature on in Settings in VR.

How to Enable Hand Tracking

To enable this feature, navigate to the “Settings” tab in VR, select “Device,” and toggle the “Hand Tracking” feature to enable it. You can disable “Hand Tracking” at any time by toggling the feature Off in Settings.

How Hand Tracking Works

When hand tracking is enabled, our software analyzes images of your hands from the sensors on your headset to estimate the location of certain points on your hands, such as your knuckles or fingertips. This analysis is done on your device in real time as your hands are moving. The images and estimated points of your hands are deleted after processing and are not stored on our servers.

Based on the estimated points, the software approximates the size of your hands, the location of your hands in VR, and the way your hands move in VR, including the orientation and configuration of your fingers. This estimated hand size and hand movement data is represented by standardized numerical values (such as between 0 and 1). We cannot use the images of your hands, the estimated points, or the estimated hand size or hand movement data to identify you.

To ensure that you have a consistent experience, we store your most recent estimated hand size on your device so we can automatically show your hands in the right size when you put on the headset again.

What Data Is Collected

We do not collect images or estimated points of your hands on our servers. As stated above, this data is processed on the device and deleted once processing is completed.

To improve the hand tracking feature, we collect certain data from your device when you choose to use hand tracking. This data includes your estimated hand size and the hand movement data mentioned above. We also collect and retain other information about your interactions with the hand tracking feature consistent with our Privacy Policy, such as tracking quality, the amount of time it takes to detect your hands, and the number of pinches you make. If your device crashes, we also collect crash logs which may contain similar information. This data is stored and associated with your account until we no longer need it to improve the hand tracking feature or if you delete your account. If you delete your account, the data associated with your account will be deleted or disassociated from your account.

What Data is Shared with Developers

When you enable hand tracking and use an application that supports this feature, apps will collect your estimated hand size and hand movement in order for hand tracking to work. Oculus developers are permitted to use this data only to enable hand tracking, and not for any other purposes. See our Privacy Policy for more information about how third parties access your data and the Developer Data Use Policy which describes developers’ obligations with respect to handling user data. Please also read the developers' privacy policies for information on how they process your data.

We collect usage statistics and crash reports to improve Oculus Browser and deliver browsing experiences that are safe, comfortable, enjoyable, and seamless. Specifically, we collect the following data to provide relevant content and to improve the Browser’s recommendations, features, and product stability:

• Usage statistics. We collect information related to your usage of the following:
  • Oculus Browser New Tab Page (NTP): Oculus Browser has a feature that includes curated WebVR experiences on the New Tab Page. We measure what experiences people who use this page click on to help us improve recommendations and offer more relevant suggestions. This information is associated with your account so we can personalize suggestions we make to you.
  • Domain visited: We collect the domain name of each website visited (e.g., Oculus.com), the amount of time people spend on that domain, and whether the browser crashed on that domain. We use this information to prioritize which popular sites to focus on, for example, to ensure these websites are compatible with Oculus Browser and that there are no performance or reliability issues. We only collect the domain name and not the full URL of pages visited. This information is disassociated from your account.
  • Browser and its features: We also collect technical data when you use Oculus Browser and keep statistics on the popularity of certain features to prioritize investment in them. Technical data includes Oculus Browser version, device type (e.g., what VR headset you’re using), your country and language, device operating system, network information, and results of any updates or other automated processes. Examples of statistics relating to Oculus Browser features include how often a person clicks the Back button, how many bookmarks a person has added, and the popularity of different settings like the size of the browser window.
• Crash reports. We collect crash reports to help fix and improve product stability. Crash reports generally contain the following information:
  • Crash information such as time of crash, type of crash, how many files are open on the device at the time of crash, which type of process caused the crash, the call stack that points to the line of code where the crash happened, and what was in memory at the time of the crash.
  • Device and application information such as browser version, device brand and model, device OS and OS version, and app ID.
  • User information including country of user and user ID

Opt-out: Sharing usage statistics and crash reports is on by default. If you wish to stop sharing this information, click Settings in Oculus Browser menu and toggle the switch next to “Analytics” to Off.

Please note that this opt-out is limited to the data described above within the Oculus Browser only, and does not affect the data you are sharing when you are using your Oculus device (see Privacy Policy for more information on device data). For example, your Oculus device collects information about how often and how long you use applications, including Oculus Browser.

What data do you collect when I use private browsing mode?

Like most browsers, we allow people to browse in private mode. In private browsing mode, we do not collect information about the websites you visit. We also do not show any website recommendations on the Oculus Browser New Tab Page when you browse in private mode, and therefore do not measure statistics on the experiences we would normally recommend.

We still collect other usage statistics, such as browser features and technical data, and crash reports in private mode browsing, unless you opt out.

Venues is a social experience on Oculus that requires people to log in with their Facebook account. When you log into Facebook on Oculus, Facebook will use information related to your profile, presence, and activity on the Oculus Platform to provide and improve your product experience across the Facebook family of apps. This information is also shared to provide you with more relevant content, including ads.

Learn more about Facebook Social Features on Oculus.

When you submit a report, you will be able to include captured information from what happened in the past. Your Oculus headset will be capturing the last few minutes of your experience in Venues through a rolling buffer that’s processed locally on your device and is overwritten over time. Captured audio data from this rolling buffer is not stored on our servers unless a report is submitted, but we may store other data about your experience in Venues in accordance with the Oculus Terms of Service and Notice of Monitoring and Recording to Improve Safety in Venues. When you submit a report, we’ll use the information you send us to take appropriate action and then delete the recordings.

In Venues, we know it’s important for you to feel safe and in control of your experience and surroundings. So we’re building features into the product that give people choices, including:

• A Safe Zone button that lets you take a break from your surroundings.

• The ability to block and mute people.

• The ability to report people.

• Personal boundary so other players can’t get too close.

• Trained safety specialists who can monitor and record harmful conduct as it happens.

• When you submit a report, it will include the last few minutes of your experience. This recording is being captured by your Oculus headset on a rolling basis, so it's simpler to include evidence of what happened in the past.

Venues is a public space, so when you interact with other people in Venues, you can be seen just as you would be in a real-world public space. Your Oculus profile information (which includes details like your username, avatar, and your mutual Oculus friends) is always available to other people in Venues. This means your avatar may appear in photos that other people in Venues capture and share.