You can read more about our privacy policy at https://www.oculus.com/legal/privacy-policy/.

We collect information that’s needed to deliver VR experiences that are safe, comfortable, and seamless. Oculus has its own distinct Privacy Policy because we think it’s important to be transparent with the community about the information we collect that’s specific to VR.

BASIC INFORMATION:

Here are some examples of information we collect from you: The name, email address, and phone number you provide us; the people, content, and experiences you connect to and interact with; and the hardware you’re using.

When stored, this information is tied to your account ID since it helps tailor your individual experience and enables services like multiplayer experiences, the Oculus Store, and customer support.

MOVEMENT DATA:

We collect some movement information that we need to make VR apps work. This information is necessary to deliver an immersive and realistic VR experience.

Here are some examples of movement information we collect from you: The position of your headset, the speed of your controller movement and changes in your orientation like when you move your head to watch a 360 degree video or duck while playing a game.

We take precautions with the limited movement information we collect. Once this data is used to make your device work, it is stored in our systems tied to a unique identifier that is different from your account ID.

HAND TRACKING DATA:

If you enable hand tracking, we collect information like your estimated hand size, the location of your hands, and interactions with the feature - like the number of pinches you make. You can read our hand tracking privacy notice here.

RAW IMAGE DATA:

The sensors on the Quest and Rift S also process raw images of your surroundings and enable the headset to both process your movement as well as help orient you in relation to your designated VR areas. To ensure people’s privacy, raw images are overwritten instantaneously.

Additionally, when you’re using your device, a white LED light turns on to signal to others that the sensors are active. And the device goes to sleep shortly after you take it off your head, to make sure the sensors are only active when the device is in use.

WHAT INFORMATION DO YOU SHARE WITH FACEBOOK?

We share limited information with Facebook to improve your experience in and outside of VR. For example, if an Oculus account is flagged for spam or abuse, we can share that with Facebook so appropriate action is taken on both platforms. Also, if you choose to link your Facebook and Oculus accounts, you can share screenshots from VR directly in News Feed and message friends across platforms.

DO YOU USE FACEBOOK DATA TO PERSONALIZE MY EXPERIENCE ON THE OCULUS PLATFORM

You have the option to link your Facebook and Oculus accounts to enjoy a more seamless and integrated experience. For example, when you link your accounts, your Facebook friends who have Oculus accounts and have also chosen to link their accounts will be added to your Oculus friend list. We may also use the interests you’ve chosen to share on your Facebook profile to suggest VR content we think you’d enjoy.

IS MY OCULUS DATA USED TO TARGET ADS TO ME ON FACEBOOK?

If you log into Facebook on Oculus, Facebook will use information related to your profile, presence, and activity on the Oculus Platform to provide and improve your product experience across the Facebook family of apps. This information is also shared to provide you with more relevant content, including ads. If you choose not to log into Facebook on Oculus (or you choose to log out of Facebook from Oculus), your Oculus information won't be shared with Facebook to show you more personalized content, including ads.

If you have logged into Facebook on Oculus and then log out, no new data will be shared with Facebook. However, Oculus may use your information for its own advertising purposes in accordance with the Oculus Privacy Policy.

WHAT INFORMATION DO YOU SHARE WITH DEVELOPERS AND OTHER THIRD PARTIES?

We provide information to help developers on our platform deliver and improve their apps. For example, we share the real-time current position of headset and controllers, which allows developers to translate movements into the virtual world. We also may share part of your Friend List with apps (but only those friends who also use the same app) so that you don’t have to create a new Friend List for each app.

Through our dashboard, developers can track aggregated metrics like app performance, installs, and revenue. In March 2018, we launched new PC and Mobile Hardware Reports, which provide developers with ecosystem-level metrics (also aggregated and anonymized) to help them optimize and build better VR experiences. For example, when you activate Guardian, the boundary information not only helps us keep you safe in VR, it also helps us understand the average play area people have at their disposal, which can in turn inform better level design.

We have explicit terms with all of our developers that cover how they can use data they collect about people on our platform. We periodically audit our systems to determine if there’s evidence of nefarious activity across our platform, and we take action accordingly.

In the View Your Information tool, you can view information that’s associated with your VR activities, such as your achievements, entitlements, and profile photos. To view this information, visit the View Your Information tool in My Privacy Center.

In the Download Your Information tool, you can download information associated with your VR activities, such as a list of the Oculus apps you currently own, your chat threads, and a copy of your avatar 2D image, in a machine-readable format so you can take it with you to another service. To download your information visit the Download Your Information tool in in My Privacy Center.

Downloading your information is a password-protected process that only you can initiate. Once you've created a file, it will be available for download for a few days. Your downloaded file may contain sensitive information. We recommend that you keep it secure and take precautions when storing, sending or uploading it to any other services.

To access additional types of information, like developer or creator-related information or information related to your customer service tickets or discussion forums, please do the following:

Developer or creator-related information: If you are a developer or creator, you can see additional developer-related information on the developer dashboard at https://developer.oculus.com or creator-related information on the creator dashboard at https://creator.oculus.com.

Customer service ticket or discussion forum related information: If you have a Zendesk account, you can view your customer service tickets by logging into that account, or by submitting a request through the Support Center from your email account associated with your Oculus account. You can review your Forum posts within the Oculus Discussion Forums.

To delete your Oculus Account:

1. From a computer, go to www.oculus.com.
2. Log into your Oculus account.
3. Click on your profile image in the upper right corner of your browser, then select My Profile.
4. On the left side of your screen, click My Privacy Center.
5. Scroll to the bottom of the page and click the button Delete your Oculus Account.

When you delete your account, we remove your information from our servers (it may take up to 90 days to make sure that everything is deleted). During that period, you won't be able to use your account and other people won't be able to view anything about you on Oculus.

Some of the things you do that are related to Oculus aren’t stored in your account. For example, your communications with Support can be deleted through the Support Center by contacting support@Oculus.com. If you're a developer, you'll need to contact customer support to delete your organization. Oculus also retains certain data to comply with local laws, such as sales receipts to comply with local tax laws.

Please keep in mind that once your account has been deleted you won't be able to reactivate it or retrieve anything you've added, including:

• All of your apps and in-app purchases
• Your achievements
• Your Friends list
• Any history of interactions with other users on the platform

You also will no longer be able to return any apps and will lose any existing store credits. You can still return any hardware that is under warranty, but only if you have your receipt.

If you decide that you no longer wish to delete your Oculus account, you can cancel your deletion request within 14 days of making the deletion request by going to the Support Center.

Under the General Data Protection Regulation (GDPR), residents of the European Union have the legal right to object at any time to the processing of their personal data where the legal basis for that processing is:

• The legitimate interests of Oculus or of a third party; or
• Tasks carried out in the public interest.

They can also object at any time to the processing of their personal data for direct marketing purposes, regardless of the legal basis relied upon.

HOW CAN I SUBMIT AN OBJECTION?

To submit an objection, follow the instructions here, and please make sure to provide all of the information requested by the form so we can review your objection properly.

WHAT HAPPENS WHEN I OBJECT TO OCULUS'S PROCESSING OF MY DATA?

After we receive your objection, our team will review it carefully. We'll then let you know whether or not your objection has been granted and give you the reason(s) for our decision.

WHAT HAPPENS IF MY OBJECTION IS SUCCESSFUL?

If your objection is successful, we will stop processing your related information. You can also request the erasure of your data under article 17(1)(c) of the GDPR. You can make this request when submitting an objection via the online form.

We consider several factors when reviewing your objection including: reasonable expectations; the benefits and risks to you, us, other users, or third parties; and other available means to achieve the same purpose that may be less invasive and don't require disproportional effort.

CAN MY OBJECTION BE DENIED?

Yes. There may be several reasons for this:

• For processing outside of direct marketing, our legal basis is something other than our legitimate interests (or those of a third party) or tasks carried out in the public interests;
• Your objection is not sufficiently grounded; or
• After analyzing your objection (i.e. completing a balancing test), we believe our legitimate interests (or those of a third party) are not outweighed by your interests or fundamental rights and freedoms.

When you create an Oculus account, you can choose who can see your real name, activity and friend list in the Oculus app.

From your privacy settings, you can control the following info:

• Real Name: Choose who can see your real name and if you want people to find it in search.
• Activity: Choose who can see your activity in games and apps.
• Friend List: Choose who can see your friend list.

Oculus Rift S and Rift

To control who can see your info using the Oculus app on your PC computer:

1. Open the Oculus app on your computer.
2. Select Settings in the left menu.
3. Select the Privacy tab and then click Privacy Settings.

Oculus Quest and Oculus Go

To control who can see your info using the Oculus app on your phone:

1. Open the Oculus app on your phone.
2. Tap Settings from the bottom menu.
3. Tap Privacy Settings.

Gear VR

To control who can see your info using the app on your Samsung Android phone:

1. Open the Oculus app on your phone.
2. Tap More.
3. Tap Privacy Settings.

When you block someone in the Oculus app, they won’t be able to see your info or activity. Blocking a friend will also remove them from your friend list on all your Oculus devices.

Oculus Rift S and Rift

To block someone you’ve friended using the Oculus app on your PC computer:

1. Open the Oculus app on your computer.
2. Select your name from the bottom left menu.
3. Click next to the name of the person you want to block, then click Block.

To unblock someone using the Oculus app on your computer:

1. Open the Oculus app on your computer
2. Select Settings in the left menu.
3. Select the Privacy tab.
4. Click Block List and then click Unblock next to person you want to unblock.

Oculus Quest and Oculus Go

To block someone you’ve friended using the Oculus app on your phone:

1. Open the Oculus app on your phone.
2. Tap Friends from the bottom menu and then tap next to the person you want to block.
3. Tap Block to block that person.

To unblock someone using the Oculus app on your phone:

1. Open the Oculus app on your phone.
2. Tap Settings and then tap Privacy Settings.
3. Tap List of users under Blocked Users.
4. Tap the person you want to unblock and then confirm that you want to unblock that person.

Gear VR

To block someone you’ve friended using the Oculus app on your Samsung Android phone:

1. Open the Oculus app on your phone.
2. Tap Friends and then tap the person you want to block.
3. Tap in the top right and then tap Block.

To unblock someone using the Oculus app on your Gear VR connected Phone:

1. Open the Oculus app on your phone.
2. Tap More and then tap Privacy Settings.
3. Tap List of users under Blocked Users, then tap the person you want to unblock and then tap Unblock.

Note: If you unblock a friend, you’ll need to add them again to see them on your friend list.

When you create an Oculus account, you'll create an Oculus username that's publicly visible and shared on all your Oculus devices. You can change your username only once every 6 months.

Username requirements:

• Usernames must start with a letter or number.
• Usernames may be between 2 to 20 characters in length.
• Usernames may include a mix of letters, number, dashes and underscores, but may not include dashes, or underscores consecutively.
• Usernames may not have spaces, slashes or periods.

To change your Oculus username:

1. Go to secure.oculus.com and log into your account.
2. Click My Profile on the left.
3. Click Edit next to Username.
4. Enter your new username and your Oculus password.
5. Click Save and then click Confirm to change your username.

Many people use the same password on multiple websites. If one website is compromised, bad actors may try to use these passwords on other sites. As a result, we monitor online forums where lists of emails and passwords appear from time to time. If we believe that an email and password combination on one of these lists may match the one you use for your Oculus account, we will proactively invalidate your current password and ask you to choose a new, unique password to help protect your account. This process is designed as a preventative measure. It doesn’t necessarily mean that your account has been compromised.

To help avoid this issue in the future, here are a few tips on how to protect your passwords online:

• Don’t use a password that you’ve used previously, and don’t use your Oculus password anywhere else.
• Never share your password. You should be the only one who knows it.
• Avoid including your name or common words. Your password should be difficult to guess.

We use a variety of practices, including a process called 'hashing,' that prevent us from having to store your plain text password.

Once we discover a set of disclosed email addresses and passwords, we check to see if any of them could be used to log into valid Oculus accounts.

If the email and hash combinations don’t match, we don’t take any action. If we find a match, we proactively prompt you to change your password. This process helps your account remain secure.

You’ll need to log into your Oculus account on Oculus.com to view your purchase history for all your Oculus devices.

To view your purchase history:

1. Go to Oculus.com
2. Click Login in the top right and then log in to your account
3. Click your username in the top right and then select My Orders

Uninstalling for Oculus Go

To uninstall the Oculus app from your Android phone:

1. From your phone’s home screen, go to Settings.
2. Tap Apps.
3. Scroll down and tap the Oculus app and then Uninstall.

To uninstall the Oculus app from your iPhone:

1. From your iPhone’s home screen, find the Oculus app.
2. Tap and hold the Oculus app until it shakes and is marked with a small X in the top left corner of the app.
3. Tap the X and then tap Delete to uninstall the Oculus app.

Uninstalling for Samsung Gear VR

To uninstall the Oculus app from your Android phone:

1. From your phone’s home screen, go to Settings
2. Tap Apps
3. Scroll down and tap the application and then Uninstall on the following:
• Oculus
• Oculus VR
• Oculus System Activities
• Oculus System Driver
• Oculus Rooms
• Oculus App Runtime
• Oculus Browser
• Oculus Media Plugin
• Oculus Home

What is Hand Tracking

Instead of using your Touch controllers to navigate in VR, you can now use your hands as input in select applications on Oculus Quest. You have the choice to turn this feature on in Settings in VR.

How to Enable Hand Tracking

To enable this feature, navigate to the “Settings” tab in VR, select “Device,” and toggle the “Hand Tracking” feature to enable it. You can disable “Hand Tracking” at any time by toggling the feature Off in Settings.

How Hand Tracking Works

When hand tracking is enabled, our software analyzes images of your hands from the sensors on your headset to estimate the location of certain points on your hands, such as your knuckles or fingertips. This analysis is done on your device in real time as your hands are moving. The images and estimated points of your hands are deleted after processing and are not stored on our servers.

Based on the estimated points, the software approximates the size of your hands, the location of your hands in VR, and the way your hands move in VR, including the orientation and configuration of your fingers. This estimated hand size and hand movement data is represented by standardized numerical values (such as between 0 and 1). We cannot use the images of your hands, the estimated points, or the estimated hand size or hand movement data to identify you.

To ensure that you have a consistent experience, we store your most recent estimated hand size on your device so we can automatically show your hands in the right size when you put on the headset again.

What Oculus Collects

Oculus does not collect images or estimated points of your hands on its servers. As stated above, this data is processed on the device and deleted once processing is completed.

To improve the hand tracking feature, Oculus collects certain data from your device when you choose to use hand tracking. This data may include your estimated hand size and the hand movement data mentioned above. Oculus also collects and retains other information about your interactions with the hand tracking feature consistent with our Privacy Policy, such as tracking quality, the amount of time it takes to detect your hands, and the number of pinches you make. If your device crashes, we also collect crash logs which may contain similar information. This data is stored and may be associated with your account in order to improve the hand tracking feature. If you delete your account, the data associated with your account will be deleted or disassociated from your account.

What Data is Shared with Developers

When you enable hand tracking and use an application that supports this feature, apps will collect your estimated hand size and hand movement in order for hand tracking to work. Oculus developers are permitted to use this data only to enable hand tracking, and not for any other purposes. See our Privacy Policy for more information about how third parties access your data, and please read the Oculus developer privacy policies for information on how they process your data.

We collect usage statistics and crash reports to improve Oculus Browser and deliver browsing experiences that are safe, comfortable, enjoyable, and seamless. Specifically, Oculus collects the following data to provide relevant content and to improve the Browser’s recommendations, features, and product stability:

• Usage statistics. We collect information related to your usage of the following:
  • Oculus Browser New Tab Page (NTP): Oculus Browser includes a feature that curates WebVR experiences recommended by Oculus on the New Tab Page. Oculus measures what WebVR experiences people who use our services click on to help us improve recommendations and offer more relevant suggestions. This information is associated with your Oculus account so we can personalize suggestions we make based on what you NTP experiences you view.
  • Domain visited: We collect the domain name of each website visited (e.g., Oculus.com), the amount of time people spend on that domain, and whether the browser crashed on that domain. We use this information to prioritize which popular sites to focus on, for example, to ensure these websites are compatible with Oculus Browser and that there are no performance or reliability issues. We only collect the domain name and not the full URL of pages visited. This information is disassociated from your Oculus account.
  • Browser and its features: We also collect technical data when you use Oculus Browser and keep statistics on the popularity of certain features to prioritize investment in them. Technical data includes Browser version, device type (e.g., what VR headset you’re using), your country and language, device operating system, network information, and results of any updates or other automated processes. Examples of statistics relating to Browser features include how often a person clicks the Back button, how many bookmarks a person has added, and the popularity of different settings like the size of the browser window.
• Crash reports. We collect crash reports to help fix and improve product stability. Crash reports generally contain the following information:
  • Crash information such as time of crash, type of crash, how many files are open on the device at the time of crash, which type of process caused the crash, the call stack that points to the line of code where the crash happened, and what was in memory at the time of the crash.
  • Device and application information such as browser version, device brand and model, device OS and OS version, and app ID.
  • User information including country of user and user ID

Opt-out: Sharing usage statistics and crash reports is on by default. If you wish to stop sharing this information, click the Settings in Oculus Browser and toggle the switch next to “Analytics” to Off.

Please note that this opt-out is limited to the data described above within the Browser only, and does not affect the data you are sharing when you are using your Oculus device (see Oculus Privacy Policy for more information on device data). For example, your Oculus device collects information about how often and how long you use applications, including Oculus Browser.

What data does Oculus collect when I use private browsing mode?

Like most browsers, we allow people to browse in private mode. In private browsing mode, we do not collect information about the websites you visit. We also do not show any website recommendations on the Oculus Browser New Tab Page when you browse in private mode, and therefore do not measure statistics on the experiences we would normally recommend.

Oculus still collects other usage statistics, such as browser features and technical data, and crash reports in private mode browsing, unless you opt out.

Venues is a social experience on Oculus that requires people to log in with their Facebook account. When you log into Facebook on Oculus, Facebook will use information related to your profile, presence, and activity on the Oculus Platform to provide and improve your product experience across the Facebook family of apps. This information is also shared to provide you with more relevant content, including ads.

Learn more about Facebook Social Features on Oculus.

When you submit a report, you will be able to include captured information from what happened in the past. Your Oculus headset will be capturing the last few minutes of your experience in Venues through a rolling buffer that’s processed locally on your device and is overwritten over time. Captured audio data from this rolling buffer is not stored on our servers unless a report is submitted, but we may store other data about your experience in Venues in accordance with the Oculus Terms of Service and Notice of Monitoring and Recording to Improve Safety in Venues. When you submit a report, we’ll use the information you send us to take appropriate action and then delete the recordings.

In Venues, we know it’s important for you to feel safe and in control of your experience and surroundings. So we’re building features into the product that give people choices, including:

• A Safe Zone button that lets you take a break from your surroundings
• The ability to block and mute people
• The ability to report people
• Personal boundary so other players can’t get too close
• Trained safety specialists who can monitor and record harmful conduct as it happens
• When you submit a report, it will include the last few minutes of your experience. This recording is being captured by your Oculus headset on a rolling basis, so it's simpler to include evidence of what happened in the past.

Venues is a public space, so when you interact with other people in Venues, you can be seen just as you would be in a real-world public space. Your Oculus profile information (which includes details like your username, avatar, and your mutual Oculus friends) is always available to other people in Venues. This means your avatar may appear in photos that other people in Venues capture and share.