Here are some examples of information we collect from you: The name, email address, and phone number you provide us; the people, content, and experiences you connect to and interact with; and the hardware you’re using.
When stored, this information is tied to your account ID since it helps tailor your individual experience and enables services like multiplayer experiences, the Oculus Store, and customer support.
We collect some movement information that we need to make VR apps work. This information is necessary to deliver an immersive and realistic VR experience.
Here are some examples of movement information we collect from you: The position of your headset, the speed of your controller movement and changes in your orientation like when you move your head to watch a 360 degree video or duck while playing a game.
We take precautions with the limited movement information we collect. Once this data is used to make your device work, it is stored in our systems tied to a unique identifier that is different from your account ID.
HAND TRACKING DATA:
If you enable hand tracking, we collect information like your estimated hand size, the location of your hands, and interactions with the feature - like the number of pinches you make. You can read our hand tracking privacy notice here.
RAW IMAGE DATA:
The sensors on the Quest and Rift S also process raw images of your surroundings and enable the headset to both process your movement as well as help orient you in relation to your designated VR areas. To ensure people’s privacy, raw images are overwritten instantaneously.
Additionally, when you’re using your device, a white LED light turns on to signal to others that the sensors are active. And the device goes to sleep shortly after you take it off your head, to make sure the sensors are only active when the device is in use.
We share limited information with Facebook to improve your experience in and outside of VR. For example, if an Oculus account is flagged for spam or abuse, we can share that with Facebook so appropriate action is taken on both platforms. Also, if you choose to link your Facebook and Oculus accounts, you can share screenshots from VR directly in News Feed and message friends across platforms.
You have the option to link your Facebook and Oculus accounts to enjoy a more seamless and integrated experience. For example, when you link your accounts, your Facebook friends who have Oculus accounts and have also chosen to link their accounts will be added to your Oculus friend list. We may also use the interests you’ve chosen to share on your Facebook profile to suggest VR content we think you’d enjoy.
If you log into Facebook on Oculus, Facebook will use information related to your profile, presence, and activity on the Oculus Platform to provide and improve your product experience across the Facebook family of apps. This information is also shared to provide you with more relevant content, including ads. If you choose not to log into Facebook on Oculus (or you choose to log out of Facebook from Oculus), your Oculus information won't be shared with Facebook to show you more personalized content, including ads.
We provide information to help developers on our platform deliver and improve their apps. For example, we share the real-time current position of headset and controllers, which allows developers to translate movements into the virtual world. We also may share part of your Friend List with apps (but only those friends who also use the same app) so that you don’t have to create a new Friend List for each app.
Through our dashboard, developers can track aggregated metrics like app performance, installs, and revenue. In March 2018, we launched new PC and Mobile Hardware Reports, which provide developers with ecosystem-level metrics (also aggregated and anonymized) to help them optimize and build better VR experiences. For example, when you activate Guardian, the boundary information not only helps us keep you safe in VR, it also helps us understand the average play area people have at their disposal, which can in turn inform better level design.
We have explicit terms with all of our developers that cover how they can use data they collect about people on our platform. We periodically audit our systems to determine if there’s evidence of nefarious activity across our platform, and we take action accordingly.
In the View Your Information tool, you can view information that’s associated with your VR activities, such as your achievements, entitlements, and profile photos. To view this information, visit the View Your Information tool in My Privacy Center.
In the Download Your Information tool, you can download information associated with your VR activities, such as a list of the Oculus apps you currently own, your chat threads, and a copy of your avatar 2D image, in a machine-readable format so you can take it with you to another service. To download your information visit the Download Your Information tool in in My Privacy Center.
Downloading your information is a password-protected process that only you can initiate. Once you've created a file, it will be available for download for a few days. Your downloaded file may contain sensitive information. We recommend that you keep it secure and take precautions when storing, sending or uploading it to any other services.
To access additional types of information, like developer or creator-related information or information related to your customer service tickets or discussion forums, please do the following:
Developer or creator-related information: If you are a developer or creator, you can see additional developer-related information on the developer dashboard at https://developer.oculus.com or creator-related information on the creator dashboard at https://creator.oculus.com.
Customer service ticket or discussion forum related information: If you have a Zendesk account, you can view your customer service tickets by logging into that account, or by submitting a request through the Support Center from your email account associated with your Oculus account. You can review your Forum posts within the Oculus Discussion Forums.
To delete your Oculus Account:
When you delete your account, we remove your information from our servers (it may take up to 90 days to make sure that everything is deleted). During that period, you won't be able to use your account and other people won't be able to view anything about you on Oculus.
Some of the things you do that are related to Oculus aren’t stored in your account. For example, your communications with Support can be deleted through the Support Center by contacting support@Oculus.com. If you're a developer, you'll need to contact customer support to delete your organization. Oculus also retains certain data to comply with local laws, such as sales receipts to comply with local tax laws.
Please keep in mind that once your account has been deleted you won't be able to reactivate it or retrieve anything you've added, including:
You also will no longer be able to return any apps and will lose any existing store credits. You can still return any hardware that is under warranty, but only if you have your receipt.
If you decide that you no longer wish to delete your Oculus account, you can cancel your deletion request within 14 days of making the deletion request by going to the Support Center.
Under the General Data Protection Regulation (GDPR), residents of the European Union have the legal right to object at any time to the processing of their personal data where the legal basis for that processing is:
They can also object at any time to the processing of their personal data for direct marketing purposes, regardless of the legal basis relied upon.
To submit an objection, follow the instructions here, and please make sure to provide all of the information requested by the form so we can review your objection properly.
After we receive your objection, our team will review it carefully. We'll then let you know whether or not your objection has been granted and give you the reason(s) for our decision.
If your objection is successful, we will stop processing your related information. You can also request the erasure of your data under article 17(1)(c) of the GDPR. You can make this request when submitting an objection via the online form.
We consider several factors when reviewing your objection including: reasonable expectations; the benefits and risks to you, us, other users, or third parties; and other available means to achieve the same purpose that may be less invasive and don't require disproportional effort.
Yes. There may be several reasons for this:
When you create an Oculus account, you can choose who can see your real name, activity and friend list in the Oculus app.
From your privacy settings, you can control the following info:
To control who can see your info using the Oculus app on your PC computer:
To control who can see your info using the Oculus app on your phone:
To control who can see your info using the app on your Samsung Android phone:
When you block someone in the Oculus app, they won’t be able to see your info or activity. Blocking a friend will also remove them from your friend list on all your Oculus devices.
To block someone you’ve friended using the Oculus app on your PC computer:
To unblock someone using the Oculus app on your computer:
To block someone you’ve friended using the Oculus app on your phone:
To unblock someone using the Oculus app on your phone:
To block someone you’ve friended using the Oculus app on your Samsung Android phone:
To unblock someone using the Oculus app on your Gear VR connected Phone:
Note: If you unblock a friend, you’ll need to add them again to see them on your friend list.
When you create an Oculus account, you'll create an Oculus username that's publicly visible and shared on all your Oculus devices. You can change your username only once every 6 months.
To change your Oculus username:
Many people use the same password on multiple websites. If one website is compromised, bad actors may try to use these passwords on other sites. As a result, we monitor online forums where lists of emails and passwords appear from time to time. If we believe that an email and password combination on one of these lists may match the one you use for your Oculus account, we will proactively invalidate your current password and ask you to choose a new, unique password to help protect your account. This process is designed as a preventative measure. It doesn’t necessarily mean that your account has been compromised.
To help avoid this issue in the future, here are a few tips on how to protect your passwords online:
We use a variety of practices, including a process called 'hashing,' that prevent us from having to store your plain text password.
Once we discover a set of disclosed email addresses and passwords, we check to see if any of them could be used to log into valid Oculus accounts.
If the email and hash combinations don’t match, we don’t take any action. If we find a match, we proactively prompt you to change your password. This process helps your account remain secure.
To uninstall the Oculus app from your Android phone:
To uninstall the Oculus app from your iPhone:
To uninstall the Oculus app from your Android phone:
What is Hand Tracking
Instead of using your Touch controllers to navigate in VR, you can now use your hands as input in select applications on Oculus Quest. You have the choice to turn this feature on in Settings in VR.
How to Enable Hand Tracking
To enable this feature, navigate to the “Settings” tab in VR, select “Device,” and toggle the “Hand Tracking” feature to enable it. You can disable “Hand Tracking” at any time by toggling the feature Off in Settings.
How Hand Tracking Works
When hand tracking is enabled, our software analyzes images of your hands from the sensors on your headset to estimate the location of certain points on your hands, such as your knuckles or fingertips. This analysis is done on your device in real time as your hands are moving. The images and estimated points of your hands are deleted after processing and are not stored on our servers.
Based on the estimated points, the software approximates the size of your hands, the location of your hands in VR, and the way your hands move in VR, including the orientation and configuration of your fingers. This estimated hand size and hand movement data is represented by standardized numerical values (such as between 0 and 1). We cannot use the images of your hands, the estimated points, or the estimated hand size or hand movement data to identify you.
To ensure that you have a consistent experience, we store your most recent estimated hand size on your device so we can automatically show your hands in the right size when you put on the headset again.
What Oculus Collects
Oculus does not collect images or estimated points of your hands on its servers. As stated above, this data is processed on the device and deleted once processing is completed.
What Data is Shared with Developers
How do I use Voice Commands in my Oculus device?
If you have an Oculus Quest or Go, you can use your voice to navigate, control your device and find new apps and games by clicking the Voice Commands button on the Home menu. For example, click the Voice Commands button and say “Turn up the volume” to control the volume, or say “Open [website name, such as Oculus.com]” to open a specific website. Note that Voice Commands will not work if your microphone is turned off.
If you choose to enable the Voice Command Controller Shortcut available on Oculus Quest, you can double press the Oculus controller button to use voice commands. Enabling this shortcut will disable the passthrough shortcut if you previously enabled it. You can manage these shortcuts in the Experimental Features section of Settings.
What information do you collect when I use Voice Commands?
When you click the Voice Commands button and say a command, we record your voice and create a computer-generated transcription of the recording. Depending on where you use Voice Commands, the microphone may pick up other sounds in the immediate area beyond your voice -- this may include ambient noise or nearby background conversations.
Note that we will record your voice if you unintentionally trigger the Voice Commands button. If our systems detect that you did not intend to trigger Voice Commands, we label these recordings as “false wakes” and delete them from our servers within 90 days of detection.
How do you use my voice commands?
We use your voice commands in a few different ways. We primarily use recordings and transcriptions of your commands to process and carry out your request. We also use stored recordings and transcriptions of your commands to help make Oculus’ voice services smarter, more accurate, and better for everyone. We use a combination of human review and machine processes to troubleshoot and train our speech recognition systems.
Why do you have humans review my voice commands?
We use both machine processes and human reviewers to train our voice services so that we can more accurately respond to your voice commands. Making sure our voice services can understand and respond to a wide range of speech patterns, phrases, local dialects, and accents is important to us, and human reviewers are particularly helpful in identifying voice commands that machines are likely to misinterpret.
For example, someone might say "Open Quill," but Voice Commands could interpret what they said as "Open Chrome." Human reviewers are also useful in evaluating how well our voice services execute your voice command. For example, we can evaluate if we correctly turned down the volume on your device or pulled up the website you requested based on your command. This helps improve our voice services to respond more accurately over time.
How do you protect my privacy during human review?
We have a team of vetted, trained transcription vendors and select employees who assist in reviewing voice commands. All of our employees and vendors must comply with strict privacy and security requirements in their handling of this information. We use controlled and monitored systems to ensure that the vendors and employees who are reviewing voice commands access only the information required to complete voice services training tasks. And we protect your privacy by changing the pitch of your voice when voice commands are reviewed so it's difficult to identify you.
How do I control how you handle my voice commands?
We offer clear and simple settings to control your voice commands. You can choose to turn off storage of your voice commands in Settings. You can still use voice commands even if you turn off storage, but the feature may not work as well. When storage is turned off, we won’t keep recordings or transcripts of your voice commands, which means you won't be able to view, hear or delete them. And we won’t use those voice commands to improve our voice services and they won’t be reviewed by people. We’ll still log system activity, such as the timestamp for when a voice command was made and the general category of the voice interaction. For example, if you said, “search for a dinosaur app?,” we would simply categorize your question as “search.” Any voice commands made before you turned off storage will still be stored. You can easily view, hear and delete your voice commands activity in the View Your Information Tool in your Privacy Center or on your Oculus app.
Note that if you use voice command to open websites on Oculus browser, we will keep a record of your commands, including the URL, unless you turn off Storage. This is true even if you opted out of data collection on Oculus Browser. For more information about Oculus browser processing, click here
How long do you keep my voice commands?
Stored voice commands are kept on Facebook servers for up to 3 years. When we delete voice commands, they will no longer appear in the View Your Information Tool in your Privacy Center or on your Oculus app, will be deleted from our systems, and will no longer be used as part of our human review or machine learning processes. You can also always delete your voice commands in the View Your Information Tool in your Privacy Center or on your Oculus app. Alternatively, you can turn off Storage of your voice commands in Settings.
How do I use voice dictation in Oculus?
Tap on the microphone on your Oculus keyboard to use voice dictation instead of typing. For example, you can open Oculus Browser, tap the voice dictation button on the Oculus keyboard, and say “Oculus.com” to type Oculus.com into the URL field in Oculus browser.
What information do you collect when I use voice dictation?
When you tap on the keyboard microphone to initiate voice dictation, our system creates a short recording and transcription to process the dictation. Once we complete the dictation (that is, transcribe your voice to text), we delete the voice recording and transcription immediately, unless you choose to provide feedback on your voice dictation as described below.
How can I provide feedback on my voice dictation?
You have the opportunity to provide feedback on your voice dictation response by tapping the “thumbs-up” or “thumbs-down” icon after your voice dictation. If you tap the “thumbs-down”, you’ll have the option to submit the recording and transcription of your last voice dictation. If you choose to submit them, the recording and transcription will be stored on our servers and a trained reviewer may listen for what went wrong to help make our voice services better for everyone. We protect your privacy during human review of the voice dictation you submit as described above in “How do you protect my privacy during human review”.
How does voice dictation differ from voice commands?
Voice commands and voice dictation are two separate services that allow you to use your voice to navigate Oculus. You can access voice commands by clicking the Voice Commands button in the Home menu. You can use voice dictation by pressing the microphone on the Oculus keyboard. Unlike voice commands, we do not store or review recordings or transcripts of any voice dictations you make in the Oculus keyboard, unless you submit them to us for feedback as described above. Because your voice dictation recordings and transcripts are not stored, you will not see them in your voice command logs.
We collect usage statistics and crash reports to improve Oculus Browser and deliver browsing experiences that are safe, comfortable, enjoyable, and seamless. Specifically, Oculus collects the following data to provide relevant content and to improve the Browser’s recommendations, features, and product stability:
Opt-out: Sharing usage statistics and crash reports is on by default. If you wish to stop sharing this information, click the Settings in Oculus Browser and toggle the switch next to “Analytics” to Off.
What data does Oculus collect when I use private browsing mode?
Like most browsers, we allow people to browse in private mode. In private browsing mode, we do not collect information about the websites you visit. We also do not show any website recommendations on the Oculus Browser New Tab Page when you browse in private mode, and therefore do not measure statistics on the experiences we would normally recommend.
Oculus still collects other usage statistics, such as browser features and technical data, and crash reports in private mode browsing, unless you opt out.
Venues is a social experience on Oculus that requires people to log in with their Facebook account. When you log into Facebook on Oculus, Facebook will use information related to your profile, presence, and activity on the Oculus Platform to provide and improve your product experience across the Facebook family of apps. This information is also shared to provide you with more relevant content, including ads.
When you submit a report, you will be able to include captured information from what happened in the past. Your Oculus headset will be capturing the last few minutes of your experience in Venues through a rolling buffer that’s processed locally on your device and is overwritten over time. Captured audio data from this rolling buffer is not stored on our servers unless a report is submitted, but we may store other data about your experience in Venues in accordance with the Oculus Terms of Service and Notice of Monitoring and Recording to Improve Safety in Venues. When you submit a report, we’ll use the information you send us to take appropriate action and then delete the recordings.
In Venues, we know it’s important for you to feel safe and in control of your experience and surroundings. So we’re building features into the product that give people choices, including:
Venues is a public space, so when you interact with other people in Venues, you can be seen just as you would be in a real-world public space. Your Oculus profile information (which includes details like your username, avatar, and your mutual Oculus friends) is always available to other people in Venues. This means your avatar may appear in photos that other people in Venues capture and share.