If you receive an error while trying to connect to Wi-Fi, you may need to connect your Oculus Quest to another Wi-Fi network. Some possible causes for Wi-Fi issues with Quest include:
- Captive Portals: A captive portal is a web page that prompts you to interact with it before connecting you to the internet. These are commonly used by public Wi-Fi networks in businesses, airports, hotels, and other venues that offer free Wi-Fi hotspots. This type of network will not work to setup your Oculus Quest, but may work after your initial setup. Networks that use captive portals will not work with your Oculus Quest initial setup.
- Weak signal: If your Wi-Fi network signal is weak, your Quest may not see it. Try moving closer to the router, or switching to another Wi-Fi network that has a stronger signal.
- Incorrect password: Make sure that you have entered your Wi-Fi password correctly. Try disconnecting from the network, reconnecting, and reentering your Wi-Fi password.
To change the Wi-Fi network your Oculus Quest is connected to from your phone:
- Turn on your Oculus Quest and open the Oculus app on your phone.
- Tap Settings from the bottom menu.
- Tap the headset that you are currently using.
- Tap Wi-Fi.
- Tap the new Wi-Fi network you’d like to connect to and enter the password, if prompted.
- Tap Connect to Wi-Fi.
To change the Wi-Fi network your Oculus Quest is connected to from your Oculus Quest Headset:
- Turn on your Oculus Quest and put on your headset.
- Select Settings from the bottom toolbar menu.
- Select Wi-Fi.
- Select the Wi-Fi network you'd like to connect to.
- If prompted, enter the password for the Wi-Fi network you'd like to connect to.
- Select Connect.