CONTACT US

The Oculus Support team is available to assist you with any questions you have. Our team will contact you as quickly as possible (generally within 1 to 2 business days).
If you have multiple questions or issues that need to be addressed, open only one ticket.

Guided Troubleshooting

Log in and tell us more about your device issue and we'll find the best support options.

Community Support
If you’re having trouble using your Oculus device, you can visit the Oculus forums to get help from the Oculus community.
To contact Customer Support directly, submit a support ticket.

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Media Requests
If you work in the press and have a question about Oculus, please email press@fb.com.

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Schedule an Oculus Product Demo
If you have questions about an Oculus device that's not related to an issue, visit Facebook Reality Labs Demos to schedule a customized digital demo with a Product Experience Specialist.

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Conduct in VR Policy
With Oculus, we're creating new ways for people to defy distance and connect with each other and the world around them. Through virtual reality, we can radically redefine the way people work, play and connect. This is a new environment for many people and it’s important to have clear guidelines for respectful behavior. We want everyone to feel safe while they enjoy an immersive virtual experience. The Community Standards outline what is and is not allowed on Facebook apps and technologies, and apply to both content and conduct in VR. You can read the full Community Standards here. To help you better understand how the Community Standards apply to conduct in a virtual space, we highlighted areas of our policy and how they apply to conduct in VR. Oculus users come from many different backgrounds, so make sure that your conduct (as well as any content created or shared) is appropriate for a diverse audience and does not violate the Community Standards. Do not:
  • Harass or bully other users through conduct, including:
    • Stalking or repeatedly following others against their wishes
    • Cornering, blocking normal movement, physically intimidating or invading personal space without consent
    • Encouraging intimidation or bullying of others, including threats to SWAT, hack, dox, or DDOS.
  • Conduct yourself in an offensive or abusive way, including:
  • Impersonate a Facebook employee, partner, representative, or other real person or encourage other users to do so.
If we find that you have violated the Community Standards or this Conduct in VR Policy across Facebook or Oculus products, we may take action on your account, including temporarily restricting or suspending your account. For repeated or egregious offenses, we may permanently disable your account.

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Reporting someone on Oculus
If you notice someone isn’t following the Community Standards or Conduct in VR Policy you can report them from your device or by completing a form on the Oculus website.

Quest 2 and Quest
To report someone on Quest 2 or Quest:
  1. 1.
    Press the Oculus button on your controller to access the app menu.
  2. 2.
    Select Report Abuse.
  3. 3.
    Select Start Recording to capture video of the user or interaction you are reporting, or select Upload Video if you've already captured a recording of the user or interaction.
    • If you select Start Recording, a recording will automatically begin and a small red light will appear on your screen. Select Resume to return to the app. To end the recording, press the Oculus button and select . You can then review the video you recorded and select Continue or Record New Video.
    • If you select Upload Video, select the video you want to upload from your Camera Roll.
  4. 4.
    Select the user you would like to report from the pre-populated list or search for their username using the search bar at the top.
  5. 5.
    Select the reason for your report from the Tell Us What Happened menu, then select Continue.
  6. 6.
    Review the details of your created report then select Submit Report.

Rift S and Rift
To report someone on Rift S or Rift:
  1. 1.
    Press the Oculus button on your touch controller to access the toolbar.
  2. 2.
    Using your touch controller, point at the clock on the right side of your toolbar to view the menu.
  3. 3.
    Select Report Abuse.
  4. 4.
    If you wish to capture video of the user or interaction you are reporting, select Video Report from the prompt. Otherwise, select Report.
    • If you select Video Report, you will be taken back into the app you were in, a recording will automatically begin and a small red light will appear on your screen. You can end the recording by hitting the Oculus button on your controller or waiting for 2.5 minutes.
  5. 6.
    Select the user you would like to report from the pre-populated list or search their username in the search bar at the top.
  6. 7.
    Select the reason for your report from the Let Us Know What Happened menu.
  7. 8.
    Review the details of your created report and select Submit Report.

Oculus website
To report someone using the Oculus website:
  1. 1.
    Go to our Report a Person For Abuse form.
  2. 2.
    Fill out the required information and select Submit to submit your form.

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Report a bug on Oculus
Bug reports help improve our products and software. If you discover a broken feature or bug while using Oculus, you can send us a report from your headset or the Oculus mobile app.
To report a bug from your Oculus headset:
  1. 1.
    Press oculus icon on your right Touch controller to pull up your universal menu.
  2. 2.
    Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
  3. 3.
    Select Report a Problem.
  4. 4.
    Follow the instructions to submit your bug report.
To report a bug from the Oculus mobile app:
  1. 1.
    Shake your phone until the Report a Problem screen appears.
  2. 2.
    Tap Something Isn't Working.
  3. 3.
    Follow the instructions to submit your bug report.
Note: You may not get a direct reply to your bug report. If you need assistance, please contact support.

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Notification of warning or suspension of your Oculus account
If you’ve received a notification that your Oculus account has received a warning or suspension, a report against your account was reviewed and deemed in violation of the Community Standards or Conduct in VR Policy.
Violating the Community Standards or Conduct in VR Policy may result in actions taken against your account, including but not limited to, suspension or termination of your account.
Please reach out to Oculus Support if you wish to appeal.

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