TROUBLESHOOTING APPS AND FEATURES

Oculus Apps and Sharing


I'm having trouble pairing my Oculus Quest 2 or Quest to the Oculus app.
If you're having trouble pairing your headset during the initial setup process, you may see a pairing code in-VR that looks like this:
To resolve pairing issues during initial setup:
  1. 1.
    Open the Oculus app on a compatible mobile device.
  2. 2.
    When you open the Oculus mobile app, you'll continue the initial setup process which includes:
    • Signing into Oculus with Facebook
    • Setting up a VR profile
    • Adjusting preferences and privacy settings
    • Creating an Oculus Store PIN
    • Adding payment information
  3. 3.
    Once you complete the steps listed above, choose your headset in the app.
  4. 4.
    Now, your headset will either pair automatically, or ask for the pairing code that was displayed while you were in-VR.
  5. 5.
    After your headset is paired, tap Controller or Headset Problem?, then select Connect Wi-Fi.
  6. 6.
    Follow the remaining steps displayed in your Oculus app to resolve the issue.
If you've already set up your headset but it's no longer being seen by the Oculus Mobile app:
  • Check to make sure your headset is nearby and turned on.
  • Check your Wi-Fi signal. If your signal isn't strong, try moving closer to your wireless router (internet connection device).
  • Make sure that your app is up-to-date.
If you're still having trouble pairing your headset using the Oculus app, double check to make sure that you entered the code correctly. If you're sure that the code you entered is correct, please contact Oculus Support for additional help.

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I'm getting a black screen when opening some apps or games on my Oculus Quest 2 or Quest.
If you get a black screen after opening an app or game on your Oculus Quest 2 or Quest, try restarting your headset and trying again.
To restart your headset:
  1. 1.
    With your headset on, hold the power button down until a shut down screen appears.
  2. 2.
    Select Restart to reboot your headset.

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I need to remove my data from an Oculus Quest I no longer have access to.
Using your account, you can perform a remote wipe of your Oculus Quest even if you don't have physical access to your device.
To remove your data from an Oculus Quest remotely:
  1. 1.
    On a computer or mobile phone, navigate to https://secure.oculus.com/my/devices/.
  2. 2.
    Choose your Oculus Quest headset from the list of devices.
  3. 3.
    Click Delete Device Data then click Continue.
    • If you don't see this option, your device's software version may not support remote wipe.
  4. 4.
    Complete the verification flow to confirm your identity.
  5. 5.
    Once the factory reset is complete, your device will disappear from the list. It will then be factory reset the next time that it comes online.

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How do I connect a DLNA or Home Streaming server to my Oculus Quest?
Note: This feature is not currently available on Oculus Quest 2.
Using a DLNA or Home Streaming server, like Plex, you can share video, music and pictures from a storage device, like a computer or media player, to your Oculus Quest, without using additional storage space on your headset. Home Streaming servers can be connected to your Quest using Gallery.
To connect a Home Streaming server:
  1. 1.
    Turn on your your DLNA supported device and connect it to your local Wi-Fi network.
  2. 2.
    Enable DLNA on your DLNA supported device.
    • On Windows, turn on Media Streaming from the Network and Sharing Center in your Control Panel.
    • On Mac, you'll need to install a third party media server, like Plex.
  3. 3.
    Turn on your Oculus Quest and put on your headset.
  4. 4.
    Make sure your Oculus Quest headset is connected to the same Wi-Fi network as your DLNA supported device.
  5. 5.
    From your Home menu select Library then select Oculus Gallery.
  6. 6.
    Select the Media Server you'd like to connect to from the Sources menu.

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I'm unable to capture content using software like OBS and XSplit.
If you're unable to capture video of your VR content, make sure that you've chosen your CPU as your Video processing device.

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Guardian


My Oculus Quest 2, Quest or Rift S doesn't remember my Guardian.
Your Oculus Quest 2, Quest or Rift S may have forgotten your previous Guardian if:
  • The physical space has changed significantly since the time you set up Guardian. It can look like a new space to our system and will prompt you to set up Guardian again. Examples include:
    • You moved furniture and/or changed the wall decor.
    • You have lots of people moving around in your play area.
  • The lighting has changed significantly since the time you set up Guardian. It can look like a new space to our system and will prompt you to set up Guardian again. Examples include:
    • You have prominent windows near the play area and external lighting has changed significantly. Daytime lighting versus nighttime lighting is a common difference that can affect the system's ability to recall the Guardian boundary.
    • The direction of indoor lighting has changed significantly, e.g., light source has moved from one side of room to other.
To help your headset remember your Guardian in the future, try these tips:
  • Stand as close as possible to the center of the intended play area when drawing your Guardian boundary.
  • Look around the room when drawing your boundary. Only looking in one direction while drawing your boundary reduces the likelihood of matching your Guardian in the future.
  • Ensure that you have appropriate lighting but avoid direct sunlight in your play area. If you can read a book in your play area, that's sufficient.
  • Always make sure the area within the Guardian system boundary is clear of hazards and obstacles.

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Oculus Settings


My view in VR and controller keep moving or panning outside of my control when using Oculus Quest 2 or Quest.
If you're running into issues maintaining the viewing angle, screen position, or controller position while using Oculus Quest 2 or Quest, you may resolve the issue by resetting your view from the Settings menu and resetting your controller orientation.
To reset your view from your Settings menu:
  1. 1.
    Press oculus icon on your right Touch controller to pull up your universal menu.
  2. 2.
    Select .
  3. 3.
    Select Quick Actions.
  4. 4.
    Select double headed crossed arrows.
  5. 5.
    Move your head to your preferred position, ensuring the screen view feels natural and comfortable.
  6. 6.
    With your head in the preferred position, select confirm to set your position.
To reset your view with your controller:
  1. 1.
    Point your controller straight ahead and press and hold the Oculus button until your view resets.
If you continue experiencing issues with your headset position, turn your headset off and back on again before trying again.

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