I'm having trouble pairing my Oculus Quest 2 or Quest to the Oculus app.
If you're having trouble pairing your headset during the initial setup process, you may see a pairing code in-VR that looks like this:
To resolve pairing issues during initial setup:
Open the Oculus app on a compatible mobile device.
2. When you open the Oculus mobile app, you'll continue the initial setup process which includes:
Signing into Oculus with Facebook
Adjusting preferences and privacy settings
Creating an Oculus Store PIN
Adding payment information
Once you complete the steps listed above, choose your headset in the app.
Now, your headset will either pair automatically, or ask for the pairing code that was displayed while you were in-VR.
After your headset is paired, tap Controller or Headset Problem?, then select Connect Wi-Fi.
Follow the remaining steps displayed in your Oculus app to resolve the issue.
If you've already set up your headset but it's no longer being seen by the Oculus Mobile app:
Check to make sure your headset is nearby and turned on.
Check your Wi-Fi signal. If your signal isn't strong, try moving closer to your wireless router (internet connection device).
Make sure that your app is up-to-date.
If you're still having trouble pairing your headset using the Oculus app, double check to make sure that you entered the code correctly. If you're sure that the code you entered is correct, please contact Oculus Support
for additional help.
Need more helpTell us more about your device and issue and we'll find the best support options.