As more people started using Quest 2, we received reports that a very small percentage of Quest 2 customers were experiencing skin irritation after using the Quest 2 removable foam facial interface. We’ve been working hard to address the issue, working with experts and making adjustments to our manufacturing process, and communicating proactively with regulators.
The safety and comfort of every customer is our top priority. As part of this commitment we are now offering a free silicone cover to Quest 2 headset and Quest 2 Fit Pack owners globally.
To request a Quest 2 Silicone Cover, click or tap on “Start Your Process” and follow the instructions below. For those who have additional questions please refer to the FAQs here.
If I don’t have a skin irritation can I still get a replacement facial interface?
Yes, if you have purchased a Quest 2, you are eligible to receive a Quest 2 Silicone Cover for free.
Are facial interfaces in the Fit Pack eligible to receive a Quest 2 Silicone Cover?
Yes, facial interfaces in the Fit Pack are eligible. As you go through the silicone cover redemption process, you can indicate you purchased a Fit Pack and these covers these covers will ship separately when they become available. They will be free and available to anyone who has purchased a Fit Pack.
How do I check the status of my Quest 2 Silicone Cover order?
Please go to your account to check the status of your order.
Oculus for Business
Are Quest 2 headsets purchased through the Oculus for Business program eligible for the Quest 2 Silicone Cover?
Yes. Quest 2 headsets purchased through Oculus for Business are eligible to receive the Quest 2 Silicone Cover.
Is there a way for Oculus for Business customers who have multiple headsets to request a Quest 2 Silicone cover in bulk?