If you receive an error while trying to connect to Wi-Fi, you may need to connect your Oculus Quest 2 or Quest to another Wi-Fi network. Some possible causes for Wi-Fi issues with your headset include:
Captive Portals: A captive portal is a web page that prompts you to interact with it before connecting you to the internet. These are commonly used by public Wi-Fi networks in businesses, airports, hotels, and other venues that offer free Wi-Fi hotspots. This type of network will not work to setup your Quest 2 or Quest, but may work after your initial setup.
Weak signal: If your Wi-Fi network signal is weak, your headset may not see it. Try moving closer to the router (internet connection device), or switching to another Wi-Fi network that has a stronger signal.
Incorrect password: Make sure that you have entered your Wi-Fi password correctly. Try disconnecting from the network, reconnecting, and reentering your Wi-Fi password.
To change the Wi-Fi network your Oculus Quest 2 or Quest is connected to using the Oculus mobile app:
Turn on your Quest 2 or Quest and open the Oculus mobile app on your phone.
Tap Devices in the bottom menu, then select the headset that you are currently using.
Tap the new Wi-Fi network you’d like to connect to and enter the password, if prompted.
To change the Wi-Fi network your Quest 2 or Quest is connected to from your headset:
1. Press on your right Touch controller to pull up your universal menu. 2.
Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
Select the Wi-Fi network you'd like to connect to and enter the password.
To troubleshoot Wi-Fi issues using RouteThis Helps:
You can use RouteThis Helps, an app for your iOS or Android phone or tablet, to help diagnose your Wi-Fi issues.
Open RouteThis Helps app and tab Begin.
Stand within 6 feet of your Oculus Headset and tap Next, then tap Network Scan.
The scan takes about 2 minutes. Keep the app open while the scan is running.
When the scan finishes, you will see a screen displaying your Wi-Fi speed result. Tap Improve Device Performance and follow the instructions in the app.
If you still can't connect to Wi-Fi, please contact Oculus Support
. In the top right of the RouteThis Helps app, find Your Key
and include the code in your Oculus Support request.