My Oculus Quest 2 isn't connecting to Wi-Fi during the initial setup.

The troubleshooting steps listed below are specific to Oculus Quest 2 headsets that can't connect to Wi-Fi during the initial setup process. If you're having Wi-Fi issues after you've already set up your device, check out these post-setup troubleshooting steps.
We're aware of an issue that may cause some Oculus Quest 2 headsets to not detect or connect to Wi-Fi automatically during initial setup. If your Quest 2 isn't connecting to your home Wi-Fi network, or if you're prompted with an error message asking you to turn Wi-Fi on, please try the following steps to resolve the issue:
  1. 1.
    In your phone's settings, disable, then re-enable Wi-Fi.
  2. 2.
    If you see a pairing code in your headset that looks like this: you may be able to continue the setup process using the Oculus mobile app. To do this:
    1. 1.
      Open the Oculus app on a compatible mobile device. If you don't already have the Oculus app, you can download it from either the App Store or Google Play store using the links below:
    2. 2.
      When you open the Oculus mobile app, you'll continue the setup process which includes:
      1. 1.
        Signing into Oculus with Facebook
      2. 2.
        Setting up a VR profile
      3. 3.
        Adjusting preferences and privacy settings
      4. 4.
        Creating an Oculus Store PIN
      5. 5.
        Adding payment information
    3. 3.
      Once you complete the steps listed above, choose Oculus Quest 2.
    4. 4.
      Your headset will either pair automatically, or ask for the pairing code that was displayed while you were in-VR.
    5. 5.
      After your headset is paired, tap Controller or Headset Problem?, and select the issue that you're having.
    6. 6.
      Follow the remaining steps displayed in your Oculus app to resolve the issue.
  3. 3.
    Reboot your headset:
    1. 1.
      With your headset on, hold the power button on the right side of your headset down until you're prompted with a shut-down screen.
    2. 2.
      Select Restart.
  4. 4.
    Factory reset your headset:
    1. 1.
      Turn off your headset.
    2. 2.
      Hold the power and volume (-) buttons down simultaneously until the boot screen loads on your headset.
    3. 3.
      Use the volume buttons on your headset to highlight Factory Reset and press the power button.
    4. 4.
      Use the volume buttons on your headset to highlight Yes and press the power button.

Troubleshoot your Wi-Fi issues using RouteThis Helps

If none of the above steps solve your problem, you can try using RouteThis Helps. RouteThis Helps is an app for your iOS or Android phone or tablet that can help diagnose your Wi-Fi issues.
  1. 1.
    Download RouteThis Helps app on your iOS or Android phone or tablet.
  2. 2.
    Open RouteThis Helps app and tab Begin.
  3. 3.
    Enter the code FBRL.
  4. 4.
    Stand within 6 feet of your Oculus Headset and tap Next, then tap Network Scan.
    The scan takes about 2 minutes. Keep the app open while the scan is running.
    When the scan finishes, you will see a screen displaying your Wi-Fi speed result. Tap Improve Device Performance and follow the instructions in the app.
If you still can't connect to Wi-Fi, please contact Oculus Support. In the top right of the RouteThis Helps app, find Your Key and include the code in your Oculus Support request.
If none of the above steps solve your problem, please contact Oculus Support.

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