TROUBLESHOOTING OCULUS RIFT S AND RIFT

Rift S Headset


My Oculus Rift S headset isn't connecting.
If your Oculus Rift S headset isn't connecting, try these troubleshooting steps:
  • Connect your Rift S to your computer in the following order:
    1. 1.
      Plug in your USB cable.
    2. 2.
      Wait 5 seconds or until the light on your Rift S headset comes on.
    3. 3.
      Plug in your DisplayPort cable.
  • Make sure that your Rift S headset is plugged into your dedicated graphics card. If you try to use your integrated graphics card, the headset won't connect.
  • Install the latest Oculus drivers by doing the following:
    1. 1.
      Close the Oculus app.
    2. 2.
      To open the Run command, press the Windows key + R.
    3. 3.
      On the command line, type C:\Program Files\Oculus\Support\oculus-drivers.
    4. 4.
      Open the oculus-driver file.
    5. 5.
      Open the Oculus app and try to connect your headset again.
  • Restart the Oculus app on your computer.
Using a Mini DisplayPort?
If you're using a Mini DisplayPort adapter, make sure that you're using the adapter that came with your Rift S. Currently, Rift S doesn't support third-party adapters.
If these steps don't solve your issue, please review your Windows camera settings.
Still having issues?
If you continue to have issues with your Rift S after completing these steps, please contact Oculus Support.

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I’m getting a black screen in my Oculus Rift S headset or display.
If you’re seeing a black screen while using your Rift S headset try these troubleshooting tips:
  1. 1.
    Disconnect and reconnect your Rift S from your computer:
    • Unplug the USB cable from your computer.
    • Unplug the mini DisplayPort or DisplayPort cable from your computer.
    • First re-plug your USB cable into your computer.
    • Wait 5 seconds, or until the light on your headset comes on.
    • Re-plug your mini DisplayPort or DisplayPort cable into your computer.
  2. 2.
    Unplug and replug your Rift S headset:
    • Carefully remove the facial interface from your headset. This will allow you to access the cable.
    • Unplug the cable from the headset.
    • Wait 5 seconds.
    • Insert the cable back into your headset.
    • Insert the facial interface back into your headset.
  3. 3.
    Restart your Oculus Service:
    • Open the Oculus app on your computer.
    • Click Settings on the left side of the app.
    • Click Beta at the top of the settings options.
    • Click Restart Oculus.
  4. 4.
    Opt into the Public Test Channel from the Oculus app on your computer:
    • Open the Oculus app on your computer.
    • Click Settings on the left side of the app.
    • Click Beta at the top of the settings options.
    • Click the toggle next to Public Test Channel.
If you continue to encounter intermittent black screen issues after completing these troubleshooting steps, contact Oculus Support.

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I'm seeing static/snow in my Oculus Rift S headset.
If you’re seeing snow, static or a similar visual disturbance in your Rift S or Rift headset, try these troubleshooting tips:
  1. 1.
    Disconnect and reconnect your Rift S from your computer:
    • Unplug the USB cable from your computer.
    • Unplug the mini DisplayPort or DisplayPort cable from your computer.
    • First re-plug your USB cable into your computer.
    • Wait 5 seconds, or until the light on your headset comes on.
    • Re-plug your mini DisplayPort or DisplayPort cable into your computer.
  2. 2.
    Unplug and Replug your Rift S headset:
    • Carefully remove the facial interface from your headset. This allows you to access the cable.
    • Unplug the cable from the headset.
    • Wait 5 seconds.
    • Insert the cable back into your headset.
    • Insert the facial interface back into your headset.
  3. 3.
    Restart your Oculus Service:
    • Open the Oculus app on your computer.
    • Click Settings on the left side of the app.
    • Click Beta at the top of the settings options.
    • Click Restart Oculus.
If you continue experiencing issues with your Oculus Rift S display, contact Oculus Support.

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I'm getting an error during my Oculus Rift S sensor check.
If you're running into issues during your Rift S sensor check, you may need to disconnect and reconnect your Rift S cables into your computer:
  1. 1.
    Unplug the USB cable from your computer.
  2. 2.
    Unplug the mini DisplayPort or DisplayPort cable from your computer.
  3. 3.
    Wait 10 seconds.
  4. 4.
    Re-plug your USB cable into your computer.
  5. 5.
    Wait 10 seconds.
  6. 6.
    Re-plug your mini DisplayPort or DisplayPort cable into your computer.
If you continue experiencing problems with your Oculus Rift S sensor check, contact Oculus Support.

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Rift Headset and Sensors


My Oculus Rift headset isn't connecting.
If your Oculus Rift headset isn't connecting, try these steps:
  • Make sure your Rift headset is plugged into your dedicated graphics card. If you try to use your integrated graphics card, it won't connect.
  • Install the latest Oculus drivers. To install the latest Oculus drivers:
    1. 1.
      Close the Oculus app.
    2. 2.
      Press the Windows key + R on your keyboard to open the Run command.
    3. 3.
      Enter C:\Program Files\Oculus\Support\oculus-drivers.
    4. 4.
      Open oculus-driver.
    5. 5.
      Open the Oculus app and then try to connect your headset again.
  • Restart the Oculus app on your PC computer.
If you're already using your HDMI port for your display, or your graphics card doesn't have an HDMI port, try the following options:
Display OptionsRift Options
HDMI to mini-HDMI adapterHDMI to mini-HDMI adapter
DisplayPortDisplayPort adapter
DisplayPort adapter HDMI to DVI adapter
DVI portHDMI to VGA adapter
HDMI to DVI adapter
VGA port
HDMI to VGA adapter
Note: Some adapters may not be compatible or may cause performance problems.

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I'm getting a black screen in my Oculus Rift headset or display.
If you're seeing a black screen in your Oculus Rift headset or the display you're using (example: monitor, television), try these troubleshooting tips:
  • Make sure your computer meets the Oculus Rift minimum requirements and system recommendations.
  • Make sure your Rift and display are both plugged into your dedicated graphics card. If your Rift and display are plugged into your integrated graphics card, you won't see an image.
  • If you're already using your HDMI port for your display, or your graphics card doesn't have a HDMI port, try using an adapter to connect to your mini-Displayport or mini-HDMI:
  • Display OptionsRift Options
    HDMI to mini-HDMI adapterHDMI to mini-HDMI adapter
    DisplayPortDisplayPort adapter
    DisplayPort adapter HDMI to DVI adapter
    DVI portHDMI to VGA adapter
    HDMI to DVI adapter
    VGA port
    HDMI to VGA adapter
If you continue experiencing problems, restart your computer and try again.
Note: Some adapters may not be compatible or may cause performance problems.

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The headset orientation on my Oculus Rift is wrong.
If there’s something wrong with your Oculus Rift headset orientation, it may because your sensors moved. Try resetting your sensor tracking using the Oculus app on your PC computer.
To reset your sensor tracking:
  1. 1.
    Open the Oculus app on your computer.
  2. 2.
    Select Devices in the left menu.
  3. 3.
    Click Configure Rift and then select Sensor Setup.
  4. 4.
    Follow the on-screen instructions to reset your sensor tracking.

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I'm having trouble with my Oculus Rift sensors.
If you're having trouble setting up your Oculus Rift sensor tracking, try these troubleshooting tips:
Update your Rift and USB
Check Your USB Ports
  • Make sure your sensors are plugged into USB 3.0 (blue) ports.
  • If you have more than one sensor plugged into a USB 3.0 port, you can try plugging one into a USB 2.0 port.
  • If you have more than one sensor plugged into a single USB controller on your PC, try plugging your sensors further away from one another or into separate USB controllers.
  • Try unplugging other USB devices, like webcams or microphones.
Sensor Placement
  • If you're only using 2 sensors, place your sensors 3 to 6.5 feet (1 to 2 meters) in front of where you'll be wearing your headset.
  • If you're using 3 sensors, place your front 2 sensors 3 to 9 feet (1 to 2.7 meters) in front of where you'll be wearing your headset. Place your rear sensor directly from one of your front sensors, no more than 14 feet (4.3 meters) away from the farthest front sensor.
  • Make sure the glossy side of the sensor lens is pointing towards your play area and you've removed the protective film.
  • If your sensors are close together, rotate them so that they face forward. If your sensors are wide apart, rotate them towards the center of your play area.
  • Check to make sure your sensor isn't tilted too far up or down.
  • Check to make sure there aren't any objects placed between you and your sensors.
Additional Help
  • If you are experiencing problems connecting your Oculus Rift Headset, try these troubleshooting tips.
  • If you continue experiencing problems with your Oculus Rift sensor tracking, contact Oculus Support directly.
Note: If you're using more than 3 sensors, your setup may not work with your PC computer or play area. We recommend using 3 sensors.

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Rift S and Rift Controllers


My Oculus Rift S or Rift controllers stopped working.
If your touch controllers stop working during regular use of your Rift S or Rift, try these troubleshooting tips:
  • Remove and reseat the batteries in your touch controllers.
  • Check the battery levels of each of your touch controllers and replace the batteries if the levels are low. You can check your battery levels:
    • In Dash on the right side of the menu bar
    • Within the PC software under Devices
  • Restart your Oculus Service:
    1. 1.
      Open the Oculus app on your computer.
    2. 2.
      Click Settings on the left side of the app.
    3. 3.
      Click Beta at the top of the settings options.
    4. 4.
      Click Restart Oculus.
If you continue to encounter issues with your touch controllers after completing these steps, contact Oculus Support.

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My Oculus Rift S is losing track of my Touch controllers during use.
If you find that your Rift S is losing track of your Touch controllers periodically during use, try these troubleshooting tips:
  1. 1.
    Remove and reseat the batteries in your touch controllers.
  2. 2.
    Check the battery levels of each of your touch controllers. Replace the batteries if the levels are low.
  3. 3.
    You can check your battery levels:
    • In Dash on the right side of the menu bar
    • Within the PC software under Devices
  4. 4.
    Restart your Oculus Service:
    • Open the Oculus app on your computer.
    • Click Settings on the left side of the app.
    • Click Beta at the top of the settings options.
    • Click Restart Oculus.
    • Make sure that your laptop is plugged in
  5. 5.
    If you're using your Rift S with a laptop, make sure that the laptop is plugged in. If your laptop's power adapter is not plugged in, the laptop may enter power saving mode which can negatively impact performance.
If you continue experiencing issues with your Oculus Rift S sensor tracking, contact Oculus Support.

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My Oculus Touch controllers have wireless interference.
If your Touch controllers are showing low signal strength on the Devices Tab of your Oculus computer app, or if you keep losing connection between your touch controllers and your Rift S headset, it may be due to wireless interference.
Wireless interference is like having poor cell reception on your mobile phone. It makes it so that the wireless or bluetooth connection between your devices is weak. Wireless interference is generally caused by one of three issues:
  • Walls and floors blocking your Wi-Fi signal.
  • Other Wi-Fi network using the same channel as your own Wi-Fi network.
  • Other appliances or electronics interfering with your Rift S and Touch controllers.
To cut down on wireless interference that can impact your Rift S and Touch controllers:
  • Avoid using your Rift S near other power cables, microwaves, fluorescent lights, video cameras and cordless phones.
  • Try to minimize the number of devices sharing the same Wi-Fi Band.

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I’m having trouble setting up Guardian using my Oculus Touch controllers.
If you're having trouble setting up Guardian with your Quest 2, Quest or Rift S, try the following:
Play Area
  • Check to make sure your play area is at least 3 feet by 3 feet (1 meter by 1 meter).
  • Move any objects that may keep you from setting your boundaries (example: table, couch).
Touch Controllers
  • Make sure to hold down the trigger on your Touch controller while setting your boundaries.
  • Check to make sure you're not blocking the tracking ring of your Touch controller with your hands or body when setting your boundaries.
  • Make sure the batteries in your Touch controllers are not low.

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I'm having trouble updating my Oculus Rift S controller firmware.
If you're having issues or receiving an error updating your Rift S controller firmware, try these troubleshooting tips:
  • Windows updates: Check to see if your computer has a pending Windows update that is waiting on a reboot. If it does, complete the update, then try again.
  • Make sure that if you have a laptop it's plugged into power.
  • Make sure your drivers are up-to-date.
  • Be sure that you're plugging in your USB cable before your DisplayPort or mini DisplayPort cable.
  • Check that your DisplayPort or mini DisplayPort cable is securely seated in its port.
  • Unplug and replug the headset cable into your Rift S. You can access the headset cable by carefully removing the facial interface from your headset.
If you continue experiencing problems with your Rift S controller firmware, contact Oculus Support.

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My Oculus Rift remote is not connecting.
If your Oculus Rift remote isn't connecting or you're having trouble pulling out the plastic tab, you may need to remove the battery to make sure the tab's not stuck.
To check if the plastic tab is stuck in your remote:
  1. 1.
    Hold the remote so the strap is pointing away from you.
  2. 2.
    Push your thumbs up to slide the battery cover off.
  3. 3.
    Hold the battery tab down, turn the remote over and lightly tap it against a hard surface (example: table) until the battery comes out.
Once the battery is removed, check to make sure there are no plastic pieces in the battery compartment. If everything looks good, put the battery back in and then slide the battery cover back on to turn on the remote.
If you're still having trouble with your remote, please contact Oculus Support.

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Using the Oculus Touch gamepad emulation feature on Oculus Rift S or Rift.
The Oculus Touch gamepad emulation feature allows you to use your Touch controllers in place of a gamepad controller in certain games and apps that require a gamepad.
For the Touch gamepad emulation feature to work:
  1. 1.
    All other wired and wireless controllers need to be disconnected from your PC.
  2. 2.
    Your PC's operating systems needs be on Windows 10.
How do I determine if a game or app supports the Touch gamepad emulation feature?
  1. 1.
    Open the Oculus app on your computer.
  2. 2.
    Open a game or app of your choice.
  3. 3.
    In the product description page, locate the section Supported Controllers.
  4. 4.
    If that content offers Touch (as Gamepad) as a supported controller, this feature will work.
Note: This feature only works on Windows 10. To play any gamepad-controlled games on operating systems older than Windows 10 (WIN 7 and 8.1), you need to use an Oculus supported gamepad.

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Oculus PC App


How do I update the Oculus app on my computer?
To update the Oculus app on your computer:
  1. 1.
    Open the Oculus app on your computer.
  2. 2.
    Select Library in the left menu and then click Updates to check for updates.

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Turning on automatic updates in the Oculus app.
To turn on automatic app updates for your Oculus Rift or Rift S in the Oculus app:
  1. 1.
    Open the Oculus app on your PC computer.
  2. 2.
    Select Settings from the left menu.
  3. 3.
    Select the General tab.
  4. 4.
    Next to Automatic App Updates, click to turn automatic updates on or off.

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How do I repair the Oculus app on my computer?
To repair the Oculus PC app:
  1. 1.
    Go to www.oculus.com/setup and click Download Oculus Rift software.
  2. 2.
    Select Repair.
    • If Windows asks you if you’re sure you want to open this file, click Yes.
    • If Windows Defender prompts Windows protected your PC, click More info and then click Run anyway.
    • If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
    • Please remember to re-enable your antivirus software once you've completed the repair.
  3. 3.
    Allow the repair process to run, download and install.
  4. 4.
    Launch the Oculus app.

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I can’t open or install the game or app I downloaded for my Oculus Rift S or Rift.
Problem opening a game or app
If you can't open the game or app you downloaded for your Oculus Rift S or Rift, try these troubleshooting tips:
  • Restart the Oculus app on your PC computer.
  • Uninstall and then reinstall the game or app.
  • Restart your computer.
Problem installing a game or app
If you can't install the game or app you downloaded for your Oculus Rift S or Rift, try these troubleshooting tips:
  • Restart the Oculus app on your PC computer.
  • Check to make sure there's no problems with your internet connection.
  • Restart your computer.
If you try these troubleshooting tips and you're still having trouble opening or installing a game, contact Oculus Support.

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I received an error while using my Oculus Rift S.
If you received an error and Dash has stopped working, try the following troubleshooting tipsb>:
  • Restart the Oculus app on your PC computer.
  • Restart your computer.
  • Uninstall and reinstall the Oculus app.
If you're experiencing problems or errors with your:
If you try these steps and you're still having trouble using your Rift S, contact Oculus Support.

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Oculus software is failing to load.
If you're having trouble downloading or installing an Oculus software update, you may not have enough available disk space on your PC computer. You'll want to make sure that you have at least 9GB of available disk space.
If you don’t have enough space to successfully download or install an update for Oculus software, try these troubleshooting tips:
  • Move your large files to an external or alternate hard drive.
  • Delete any large files you don’t want anymore (example: music, videos).
  • Uninstall any programs or content you don’t use anymore.
  • Search for Disk Cleanup in your Windows search and then run it to free up space.

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Freeing up space for your downloaded content on Oculus Rift S or Rift.
To make sure the content you've downloaded is installed without a problem, we require an extra 2GB of disk space on your PC. Once the content is installed, it'll take up less space on your computer.
If you don't have enough space to download content for your Oculus Rift S or Rift, try these troubleshooting tips:
  • Move your large files to an external hard drive.
  • Delete any large files you don't want anymore (example: music, videos).
  • Uninstall any programs or content you don't use anymore.
  • Search for Disk Cleanup in your Windows search and then run it to free up space.

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Reporting issues with the Oculus Software.
You can help us improve the Oculus software by reporting issues. When you report an issue, you can choose to attach your system information. If you attach your system information, it’ll help us get the information we need to troubleshoot your problem. This includes information about your PC, like the operating system and graphics card you use, and details about how the Oculus app was functioning before you reported the issue.
Keep in mind Oculus Support doesn’t respond to these reports, so they won’t be able to troubleshoot your issue. If you have a problem you need help with, contact Oculus Support.
To report an issue:
  1. 1.
    Open the Oculus app on your computer.
  2. 2.
    Select Help Center in the bottom left menu and then select Provide Feedback.
  3. 3.
    Tell us about the issue you found and then click Submit Feedback.
Note: You won’t receive a reply to your report.

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I am unable to setup Oculus PC software.
Please follow these steps if you're unable to complete the setup of the Oculus PC software:
  1. 1.
    Download the Oculus Companion App.
  2. 2.
    Allow the app to install on your compatible smart device.
  3. 3.
    Log into your device using your Oculus or your Facebook account.
  4. 4.
    Once the setup completes on your smart device, launch the Oculus PC software.
  5. 5.
    Complete the setup on the Oculus PC software.
If you're still encountering problems getting setup on your PC, please reach out to Oculus Support.

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Audio


I don't hear any audio coming from my Oculus Rift S.
If you don’t hear any audio from your Oculus Rift S, try these troubleshooting tips:
  • Check to make sure your Rift S is selected as the audio source:
    1. 1.
      Open the Oculus app on your computer.
    2. 2.
      Select Devices in the left menu and then click Rift S.
    3. 3.
      Below Audio, check to make sure Rift S Headset is selected and that the audio slider is not muted, or set all the way to the left.
  • Check to make sure the sound of your computer is turned up.
  • Check to see if there’s any updates for your Rift S:
    1. 1.
      Open the Oculus app on your computer.
    2. 2.
      Select Library in the left menu and then click Updates to check for updates.

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My Rift headphone audio is not working.
If you don’t hear any audio from your Oculus Rift on-ear headphones, try these troubleshooting tips:
  • Check to make sure your Rift on-ear headphones are selected. To select your Rift on-ear headphones:
    1. 1.
      Open the Oculus app on your computer.
    2. 2.
      Select Devices in the left menu and then click Rift.
    3. 3.
      Below Audio Output in VR, check to make sure Rift headphones are selected.
  • Check to make sure that the audio for your computer is turned up
  • Check to see if there are updates for your Rift. To check updates for your Rift:
    1. 1.
      Open the Oculus app on your computer.
    2. 2.
      Select Library in the left menu and then click Updates to check for updates.

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I’m not hearing audio in some games and apps on Oculus Rift S.
If you're not hearing audio in VR during a specific game or app in your Rift S, it may be due to a known issue with your computer's Windows Operating system. Windows build 1903 and insider builds may block audio in certain Rift S experiences. Windows builds 1809 and prior are unaffected.

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My Oculus Rift audio is distorted.
If the audio from your Oculus Rift on-ear headphones is distorted, try using the audio tool to make sure the audio connector on the main strap is secure. You can find the audio tool in the accessories compartment of your Rift box.
To check if your audio connector is secure:
  1. 1.
    Find the audio connector screw located on the inside of the main strap next to the on-ear headphones.
  2. 2.
    Use the audio tool to turn the audio connector screw clockwise (to the right).
  3. 3.
    Keep turning the audio connector until it's secure.

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PC Compatibility


I'm experiencing issues with Oculus Rift S or Rift and my MSI laptop.
If you're experiencing a black screen or compatibility issue with Rift S or Rift and your MSI laptop, try these troubleshooting steps:
  1. 1.
    Ensure that your graphics card drivers are up-to-date. Learn more about updating your graphics card drivers.
    • If the newest drivers don't solve the issue, please reach out to the MSI support team to update the VBIOS that enables HDCP on the DisplayPort.
  2. 2.
    Disconnect and reconnect your Rift S or Rift from your MSI laptop:
    • Unplug the USB cable from your MSI laptop.
    • Unplug the mini DisplayPort or DisplayPort cable from your MSI laptop.
    • First re-plug your USB cable into your MSI laptop.
    • Wait 5 seconds, or until the light on your headset comes on.
    • Re-plug your mini DisplayPort or DisplayPort cable into your MSI laptop.
  3. 3.
    Restart your Oculus Service:
    • Open the Oculus app on your computer.
    • Click Settings on the left side of the app.
    • Click Beta at the top of the settings options.
    • Click Restart Oculus.
If you continue experiencing performance or connectivity issues with your Oculus Rift S and MSI laptop, please contact Oculus Support.
Note: PCs that have not been certified as “Oculus Ready” may experience compatibility or performance issues with Oculus headsets. Learn more about our Oculus Ready program.

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My Oculus Rift S isn't recognized when using multiple monitors.
When connected to a computer, your Rift S headset is treated like an extra monitor. Depending on the bandwidth constraints, your Rift S display may not run if your GPU is already at its maximum bandwidth capacity powering your existing monitors, even if your computer still has a DisplayPort or mini DisplayPort available.

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My Windows Camera Settings are causing a Rift S headset sensor error.
If you see a Headset Sensor check error message during your Rift S initial setup, it may be due to a Windows camera privacy setting that allows you to control whether apps can use a camera connected to your computer. By default, the camera privacy setting is set to On.
If the camera privacy setting is set to Off, you will not be able to finish the Rift S setup. The Rift S requires camera access to function because Windows reads the built-in sensors in your Rift S as cameras. The Rift S sensors capture the movement of your headset and touch controllers, while also tracking and navigating the physical space around you to help keep you safe while you're in VR.
If your camera privacy settings are set to Off, change it to On to set up and use your Rift S:
  1. 1.
    Open your Windows Settings.
  2. 2.
    Click Privacy.
  3. 3.
    Click Camera.
  4. 4.
    Change the Allow apps to access your camera setting to On.
Once you've updated your settings, unplug the headset cables from your computer and plug them back in to continue setting up your Rift S.

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I need to install the Windows Media Feature Pack for my Oculus Rift S.
To use your Oculus Rift S, you must install the Windows Media Feature pack on your computer.

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Antivirus is blocking my downloads and installs on Oculus Rift S or Rift.
If your antivirus software is blocking you from downloading and installing content for your Oculus Rift S or Rift, try these troubleshooting tips:
  • In the settings of your antivirus software, add Oculus as a trusted program.
  • Check to make sure your antivirus software is up to date.
  • Turn off your antivirus software when downloading and installing content.

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How do I change the bandwidth limit for my Oculus Rift S or Rift?
To change the bandwidth limit for your Oculus Rift S or Rift:
  1. 1.
    Open the Oculus app on your computer.
  2. 2.
    Select Settings in the left menu.
  3. 3.
    Select the General tab.
  4. 4.
    Next to Bandwidth Limit, use the dropdown to set your limit.

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How do I collect logs for Oculus Rift S or Rift?
If something isn't working as expected with your Oculus Rift S or Rift, or you're unable to install the Oculus software on your PC, collecting logs can help identify the problem.
If you're unable to install the Oculus app on your PC, collect setup logs:
  1. 1.
    On your PC, press the Windows Key + R on your keyboard to open the Run window.
  2. 2.
    In the Run window, type %LOCALAPPDATA%\Oculus\ and press Enter.
  3. 3.
    Locate the OculusSetup.log file and save it.
If you're experiencing issues while using Oculus Rift S or Rift, collect logs from Oculus Diagnostics:
  1. 1.
    Find your Oculus installation directory (C:\Program Files\Oculus if installed on the primary hard drive).
  2. 2.
    Navigate to Support and then oculus-diagnostics.
  3. 3.
    Double-click OculusLogGatherer and wait for an executable to appear.
  4. 4.
    Select Get All Logs.
Once the log collection is finished, a .zip file containing the logs will be saved to your desktop.

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Updating your graphics card and drivers on Oculus Rift S or Rift.
Before you set up your Oculus Rift or Rift S, check to make sure the following things are up to date:
Graphics Card
Graphics drivers enable your graphics card hardware to communicate with your computer. Staying up-to-date with the latest drivers available for your graphics card is needed for a smooth experience with Oculus Rift or Rift S. Occasionally, you may need to repair or uninstall and reinstall your graphics drivers to resolve a driver related issue.

To check for updates for your graphics card:
NVIDIA Graphics Card Updates
There are two options to download and install the latest drivers for your NVIDIA graphics card:
AMD Graphics Card Updates
There are two options to download and install the latest drivers for your AMD graphics card:
  • Install updates through AMD Radeon Settings:
    1. 1.
      Right click on your desktop and select AMD Radeon Settings. (If you do not see AMD Radeon Settings, select AMD Catalyst Control Center).
    2. 2.
      Select Information on the menu.
    3. 3.
      Select Software Update.
    4. 4.
      Select Check for updates now.
    5. 5.
      Download and install the latest graphics card drivers (64-bit drivers are required).

To repair your graphics card drivers:
  1. 1.
    Locate the latest drivers for your graphics card:
  2. 2.
    Open the driver executable and allow the software to boot.
  3. 3.
    Select a clean driver installation.
    • If you don't see this option, it is typically found as an advanced or custom option selected during the installation instruction.

To uninstall and reinstall your graphics card drivers:
  1. 1.
    Locate the latest drivers for your graphics card:
  2. 2.
    Locate and open the Windows Apps and Features tool.
  3. 3.
    Locate the graphics drivers for your system.
  4. 4.
    Select Uninstall and follow the onscreen instructions.
  5. 5.
    Once you've uninstalled your graphics driver, restart your PC.
  6. 6.
    Run the driver executable you previously downloaded and follow the on screen instructions to reinstall.
  7. If you've completed the steps above and continue experiencing issues, please collect logs and contact Customer Support.
USB Drivers
USB drivers allow a hardware device, such as an Oculus Rift or Rift S, to communicate with your computer. Staying up-to-date with the latest drivers enables a smooth experience with Oculus Rift or Rift S. Occasionally, you may need to repair or uninstall and reinstall your USB drivers to resolve a driver related issue.
USB driver updates should be included with Windows updates. If you're having a problem with your USB driver, check to make sure you're running the most up to date version of Windows. If this doesn't solve the problem, you can also install updates directly from your manufacturer’s website:

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Windows cannot run a game or app on Oculus Rift S or Rift.
If the Windows operating system you're using can't run the game or app you've downloaded for your Oculus Rift S or Rift, you'll need to update your Windows OS in order to run the experience.
Note: You can still choose to buy the game or app from the Oculus store, but it won't run until you update your OS.

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My Oculus Rift S or Rift isn't detecting my graphics card.
If your Oculus Rift S or Rift isn't detecting your graphics card, try these troubleshooting tips:
  • Check to make sure your graphics card is installed:
    1. 1.
      Open the Control Panel on your PC computer.
    2. 2.
      Click Programs and Features and check to make sure your NVIDIA or AMD graphics card drivers are installed.
    3. 3.
      If you don't see any drivers installed for your graphics card, download and install them from your manufacturer's website.
  • Check to make sure your graphics card is enabled:
    1. 1.
      Open the Control Panel on your computer.
    2. 2.
      Click Device Manager and then click Display Adapters.
    3. 3.
      Right click on your graphics card to check if it's enabled. If it's disabled, select Enable
  • Check to make sure your graphics card is connected to your computer.
  • Check to make sure your graphics card is up to date.
Notes:
  • If you're not sure how to check your computer hardware, we recommend contacting a computer technician for help.
  • SLI and other multi-GPU configurations aren't currently supported for Oculus Rift S or Rift. The GPU you connect to will be the only active GPU for the Rift S or Rift headset.

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How to resolve Runtime Service error for Oculus Rift.
To resolve the "Can’t Reach Oculus Runtime Service" error, please follow these steps:
If you currently have the Oculus app installed:
  1. 1.
    Click HERE to download the install patch.
  2. 2.
    Open OculusPatchMarch2018.exe.
    • If Windows asks you if you’re sure you want to open this file, click Yes.
    • If Windows Defender prompts "Windows protected your PC", click More info and then click Run anyway.
    • If your antivirus software restricts the file from opening, temporarily disable your AV and continue. Please remember to re-enable your antivirus software once you've completed the repair.
  3. 6.
    Select Repair and confirm you would like to repair the Oculus software.
  4. 7.
    Allow the repair process to run, download and install.
  5. 8.
    Launch the Oculus app.
Shortly after the repair you will be prompted for an update. Please complete the update. The download and update may take up to 10 minutes depending on network connection.
If you run into problems installing the patch on Windows 7 due to a "Windows 7 Hotfix" error, complete the following:
  1. 1.
    Click HERE to download the install patch.
  2. 2.
    Navigate to the location on your computer where you downloaded the OculusPatchMarch2018.exe file within the Windows File Explorer.
  3. 3.
    Type “cmd” in the address bar and press Enter on your keyboard.
  4. 4.
    With command prompt open, type OculusPatchMarch2018.exe /bypassHotfixCheck and press Enter on your keyboard.
    • If Windows asks you if you’re sure you want to open this file, click Yes.
    • If Windows Defender prompts "Windows protected your PC", click More info and then click Run anyway.
    • If your antivirus software restricts the file from opening, temporarily disable your AV and continue. Please remember to re-enable your antivirus software once you've completed the repair.
  5. 6.
    Select Repair and confirm you would like to repair the Oculus software.
  6. 7.
    Allow the repair process to run, download and install.
  7. 8.
    Launch the Oculus app.
If you run into additional problems completing the Oculus patch, uninstall and reinstall the Oculus app:
First, to uninstall the Oculus software:
  1. 1.
    Click the Windows key.
  2. 2.
    Type in "Add or Remove Programs" and then select Add or Remove Programs.
  3. 3.
    Locate the Oculus app within Add or Remove Programs and click Uninstall.
  4. 4.
    If Windows asks you if you’re sure you want to open this process, click Yes.
  5. 5.
    After the Oculus app loads, click Uninstall within the Oculus app and wait for the uninstall to complete.
  6. 6.
    Once the software is uninstalled, navigate to /ProgramFiles/Oculus on your computer and manually delete the Oculus folder.
  7. 7.
    Restart your PC.
After your computer restarts, reinstall the Oculus software:
  1. 2.
    Click Download Oculus Software to download OculusSetup.exe.
  2. 3.
    Open OculusSetup.exe and follow the onscreen instructions to install the latest version of the Oculus app.
If you've already uninstalled the Oculus app from your computer:
  1. 2.
    Click Download Oculus Software to download OculusSetup.exe.
  2. 3.
    Open OculusSetup.exe and follow the onscreen instructions to install the latest version of the Oculus app.

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I am having Vulkan Driver issues with Oculus Rift S or Rift.
Dash is experiencing compatibility issues that may be related to your graphics drivers.
Dash uses the Vulkan API. In order to successfully use Oculus Rift S or Rift's full features and functionality, your PC must have the latest Vulkan compatible graphics drivers installed.
To resolve this compatibility issue, try the following:
  • Install the latest graphics driver.
  • Repair and Reinstall the latest graphics driver.
  • Uninstall your driver, then complete a fresh graphics driver install.
Nvidia users on driver 411.63 with Intel integrated graphics should update their Intel graphics driver.

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