GETTING STARTED WITH OCULUS QUEST 2

Initial Setup


What is Oculus Quest 2?
Oculus Quest 2 is our most advanced all-in-one VR system yet. No PC or console needed.
Note: You do need a compatible smart phone to complete the initial setup for Oculus Quest 2.

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How do I set up my Oculus Quest headset?
Charge your headset
Plug the charging cord into your Oculus Quest Headset and a power source to begin charging it. The charging indicator turns green once it's fully charged.
Adjust your headset
  1. 1.
    Loosen the side straps and then the top strap.
  2. 2.
    Starting from the back, put on your headset.
    • Make sure to pull the back strap down until it cradles the base of your head.
    • If you’re wearing glasses, put on the headset from the front first.
  3. 3.
    Tighten the side tabs and then top strap.
    • Make sure that the straps aren't too tight. The headset should fit comfortably and not apply too much pressure on your face and head.
Adjust your view
  • With your hands holding both sides of your headset, slowly move your Oculus Quest up and down until the picture is clear and the headset feels comfortable.
  • If you wear glasses, insert the glasses spacer into your Oculus Quest headset prior to using it.
  • If the image in your headset isn't clear, you can use your left thumb to move the image slider on the left of the bottom of your headset to the left and right until the image is clear.
Once your headset is adjusted, follow the instructions in-VR and in the Oculus mobile app to complete the setup process.
Troubleshooting
If you're having trouble completing the setup process, make sure your Wi-Fi signal is strong. If you have a weak signal, try moving to another location. Quest must be set up on a secure, password protected network. Unsecured networks can't be used for the setup process. Your Wi-Fi network can't use captive portals.
If you continue experiencing issues setting up your Oculus Quest, contact Customer Support.

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How do I download the Oculus app for Oculus Quest 2 or Quest?
To download the Oculus app:
  • Using the supported phone you'd like to download the Oculus app onto, open your internet browser, go to oculus.com/app and follow the onscreen instructions.
If you're experiencing issues downloading the Oculus app, make sure you are using a supported phone, then try downloading the app from the Google Play Store or the App Store by searching for Oculus.

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What phones can I use with Quest 2 or Quest?
To set up your Oculus Quest 2 or Quest, you'll need a smartphone with the Oculus companion app. The minimum OS requirements for phones to run the Oculus companion app are:
  • Apple iOS 10+
  • Android 5.0+
Once you finish the initial set up, you'll be able to do everything in your Oculus Quest 2 or Quest headset.

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Where do I find the serial numbers for my Oculus Quest 2 or Quest?
You can find serial numbers for your Oculus Quest 2 and Oculus Quest, as well as individual serial numbers for your headset and controllers. These numbers are useful if Customer Support is helping you replace an item, or if you are in the process of pairing a device.
Oculus Quest 2
  • Headset: On the right side of your headset, gently pull the strap back away from the strap arm until it pops off. Your headset serial number will be on the inside of the strap arm.
  • Controllers: Remove the battery door from your touch controller, then remove the battery. Your serial number will be on the inside of the controller under the battery.
  • Box/packaging: On the outside of your Oculus Quest 2 box, look for a white sticker marked with a bar code. Under the bar code, find S/N followed by the 14-digit serial number.
Oculus Quest
  • Headset: On the right side of your headset, gently pull the strap arm back away from the lens to expose the 14-digit alphanumeric serial number. Note: If your headset straps are on a looser setting, the serial number may already be exposed without having to pull back on the strap.
  • Controllers: Look on the inside edge of the battery door of the touch controller to locate the serial number.
  • Box/packaging: On the outside of your Oculus Quest box, look for a small, white sticker marked with a bar code. Under the bar code, find S/N followed by the 14-digit serial number.

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What’s the difference between turning my Oculus Quest 2 or Quest off and putting it to sleep?
When you’re not using your Oculus Quest 2 or Quest, it can either be put to sleep or turned off entirely.
Putting your headset to sleep
Putting your headset to sleep means that it will automatically “wake up” when it senses that the headset has been placed on someone’s head. When your headset is in sleep mode, power will still drain from the device, although much more slowly than when it’s in use.
You can put your headset to sleep by pressing the power button on your headset. You can wake it back up by placing the headset on your head.
Turning your headset off
Turning your headset off means that the system is completely off, and will only turn on when the power button is held. When your headset is turned off, much less power will be drained than if it were in sleep mode.
You can turn your Quest or Quest 2 off by holding down the power button for at least three seconds until the indicator light turns off.

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Connecting to Wi-Fi


Connect your Oculus Quest 2 or Quest to Wi-Fi
Your Oculus Quest 2 or Quest requires a Wi-Fi connection to use and access most features and content.
To connect from your Oculus Quest 2 or Quest:
  1. 1.
    Press oculus icon on your right Touch controller to pull up your universal menu.
  2. 2.
    Select Settings then select Wi-Fi.
  3. 3.
    Select the Wi-Fi network you want to connect to then enter the Wi-Fi password.
  4. 4.
    Select Connect.
To connect to Wi-Fi from your Oculus mobile app:
  1. 1.
    Turn on your headset and open the Oculus mobile app.
  2. 2.
    Tap Devices then tap the headset that you are currently using.
  3. 3.
    Tap Wi-Fi then tap the new Wi-Fi network you want to connect to and enter the password.
If you experience trouble connecting your headset to Wi-Fi, try these troubleshooting tips.

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I need to find the MAC address for my Oculus Quest 2 or Quest.
To find the MAC address for your Oculus Quest 2 or Quest:
  1. 1.
    Open the Oculus companion app on your phone.
  2. 2.
    Tap Settings and then select your headset from the drop-down menu.
  3. 3.
    Select More Settings and then select About this Headset.
You should now see your MAC address listed on your phone.

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Adjusting Fit and Feel


What's IPD and how do I adjust it on my Oculus Quest 2 or Quest?
Two terms that are often used when talking about headset adjustments and clarity are “IPD” and “lens spacing.”
  • IPD stands for Inter Pupillary Distance, or simply put, the distance between your pupils.
  • Lens spacing refers to the distance between the clearest spots on the two lenses inside your headset.
To achieve the best image clarity, lens spacing should line up with your IPD as much as possible. Quest headsets best accommodate IPDs between 56 and 70 mm, or about 95% of adults.
Finding your IPD
If you're not sure what your IPD is, the best way to ensure the most accurate measurement is to see your optometrist.
If seeing an optometrist isn't an option, many companies that sell prescription glasses have online or app-based resources to help you get an accurate IPD number at home.
Quest 2 IPD
To change the lens spacing on your Oculus Quest 2, gently adjust the lenses by shifting them together or apart. There are three lens spacing settings for Quest 2.
If you know your IPD, the table below shows which lens spacing setting we suggest.
IPD RangeLens Spacing Setting
61 mm or smaller 1 (narrowest, 58 mm)
61 mm to 66 mm2 (middle, 63mm)
66mm or larger 3 (widest, 68mm)
Keep in mind that these are only suggestions, particularly if your IPD is on or near the edge of each lens spacing setting’s suggested range. The best setting for you can depend on numerous factors, including things that can change with each use, like where a piece of content has you directing your gaze or how the headset is positioned on your face when you put it on. Don't hesitate to try a different lens spacing setting to see if it improves image clarity for you.
Quest IPD
To change the IPD on your Oculus Quest: gently move the slider on the bottom left side of the headset from left, then right.

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How do I wear glasses while using my Oculus Quest 2 or Quest?
Before you wear your Oculus Quest 2 or Quest with glasses, check to make sure the width and height of your frames are the following sizes:
  • Width: 142mm or less
  • Height: 50mm or less
Once you've made sure your glasses are the right size, insert the eyeglass spacer into your headset to provide a larger fit.
To insert the eyeglass spacer:
  1. 1.
    Gently remove the facial interface foam from your headset.
  2. 2.
    Take the glasses spacer that came with your headset, and attach it to your headset by pressing it into place where your facial interface foam just was.
  3. 3.
    Re-insert the facial interface foam back into place on top of the glasses spacer.
When you put on your headset with glasses, put it on from front to back. When you remove your headset, pull it forward and then take it off.

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First Steps in-VR


How much space do I need to use Oculus Quest 2 or Quest?
To use Roomscale, you'll need a safe and unobstructed play area of at least 6.5 feet by 6.5 feet (2 meters by 2 meters). If you have a smaller space than that, you can still use Quest 2 or Quest in Stationary Mode.

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How do I use Oculus Touch controllers with my Oculus Quest 2 or Quest?
Your Oculus Touch controllers are a pair of tracked controllers that give you hand presence—the feeling that your virtual hands are actually your own. Touch controllers feature traditional action buttons, thumb-sticks and analog triggers that add familiarity to new experiences.
To pair your controllers for the first time:
  1. 1.
    Open the Oculus app on your mobile device.
  2. 2.
    Insert the included battery into your controller, then tap continue on the Oculus app.
  3. 3.
    Tap Controllers then tap Left or Right to choose which hand you'd like to pair.
  4. 4.
    Press and hold the oculus icon and buttons on your right controller or and on your left controller until the controller LED blinks and then lights up to finalize the pairing.
Once you've paired your controllers, they will automatically connect to your headset each time you turn it on, if it's nearby.
To unpair your controllers:
  1. 1.
    Open the Oculus app on your phone.
  2. 2.
    Tap Settings from the bottom menu.
  3. 3.
    Tap the Quest 2 or Quest headset you currently have paired.
  4. 4.
    Tap Controllers, then tap the controller that you want to unpair.
  5. 5.
    Tap Unpair Controller.
Once your controller is paired, you can use your controller to interact with apps and games, using the buttons on your controller to do the following:
  • Trigger and buttons: Press to select.
  • and : Press to go back to the previous screen or menu.
  • oculus icon: Press to go back to Oculus Home or press and hold to reset your controller orientation.
  • Grip button: Press to grab objects or make a fist when using your virtual hands.
  • : Press the menu button from your home environment to bring up the menu.
  • Press and hold oculus icon and then press either one of your triggers to take a screenshot.
  • Press any button to wake the controller after you turn on your headset.
Note: Individual apps may include their own tutorials for how to use the buttons on your Oculus Touch controllers in each VR experience.

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I'm having trouble pairing my controllers with my Oculus Quest 2 or Quest during initial setup.
If you're having trouble completing the setup process in-VR, you may see a pairing code in-VR.
To resolve the issue:
  1. 1.
    Open the Oculus app on a compatible mobile device. If you don't already have the Oculus app, you can download it from either the App Store or Google Play store.
  2. 2.
    When you open the Oculus mobile app, you'll continue the setup process which includes:
    • Signing into Oculus with Facebook
    • Setting up a VR profile
    • Adjusting preferences and privacy settings
    • Creating an Oculus Store PIN
    • Adding payment information
  3. 3.
    Once you complete the steps listed above, choose Oculus Quest 2.
  4. 4.
    Now, your headset will either pair automatically, or ask for the pairing code that was displayed while you were in-VR.
  5. 5.
    After your headset is paired, tap WiFi or Controller Issues?, then tap Pair Controllers.
  6. 6.
    Follow the remaining steps displayed in your Oculus app to resolve the issue.
If, after completing the above process, your headset remains stuck on the controller pairing screen: restart your headset, unseat and re-seat the batteries in each controller, and follow the in-VR prompts.

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How do I use the universal menu in VR on Oculus Quest 2 and Quest?
The universal menu lets you adjust system functions, access tools for sharing, and quickly launch your favorite apps no matter where you are in-VR. You can access the universal menu at any time by holding down the Oculus button.
The universal menu bar contains:
Apps: Shows your recently used apps in the tablet portion of the menu.
People: Shows your friends, suggested friends, and an option to create a party.
Notifications: Shows your current notifications including system downloads and app updates.
Sharing: Includes options to cast, go live, or take photos and videos in-VR.
Settings: Includes all of your system level settings in one place.
The universal menu also displays the charge level of your headset and controllers, the current time, your VR profile as well as the strength of your WiFi connection.

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