Troubleshooting a Wi-Fi connection issue with your Oculus Go

If you receive an error while trying to connect your Oculus Go to Wi-Fi, you may need to connect to another Wi-Fi network.
To change the Wi-Fi network your Oculus Go is connected to from your phone:
  1. 1.
    Turn on your Oculus Go and open the Oculus app on your phone.
  2. 2.
    Tap Devices from the bottom menu.
  3. 3.
    Tap the headset that you are currently using.
  4. 4.
    Tap Wi-Fi.
  5. 5.
    Tap the new Wi-Fi network you’d like to connect to and enter the password, if prompted.
To change the Wi-Fi network your Oculus Go is connected to from your Oculus Go:
  1. 1.
    Turn on your Oculus Go and put on your headset.
  2. 2.
    Select Settings from the bottom toolbar menu.
  3. 3.
    Select Wi-Fi.
  4. 4.
    Select the Wi-Fi network you'd like to connect to.
  5. 5.
    If prompted, enter the password for the Wi-Fi network you'd like to connect to.
  6. 6.
    Select Connect to connect to the Wi-Fi network.
To troubleshoot Wi-Fi issues using RouteThis Helps:
You can use RouteThis Helps, an app for your iOS or Android phone or tablet, to help diagnose your Wi-Fi issues.
  1. 1.
    Download RouteThis Helps app on your iOS or Android phone or tablet.
  2. 2.
    Open RouteThis Helps app and tap Begin.
  3. 3.
    Enter the code FBRL.
  4. 4.
    Stand within 6 feet of your Oculus Headset and tap Next, then tap Network Scan.
    • The scan takes about 2 minutes. Keep the app open while the scan is running.
  5. When the scan finishes, you will see a screen displaying your Wi-Fi speed result. Tap Improve Device Performance and follow the instructions in the app.
If you still can't connect to Wi-Fi, please contact Oculus Support. In the top right of the RouteThis Helps app, find Your Key and include the code in your Oculus Support request.
Note: You won't be able to use a captive portal, a web page that prompts you to interact with it before connecting you to the internet, to set up Oculus Go.
Captive portals are commonly used by public Wi-Fi networks in businesses, airports, hotels, and other venues that offer free Wi-Fi hotspots. While this type of network won't work to set up your Oculus Go, it may work after completing your initial setup.

Was this answer helpful?