OCULUS GO AND GEAR VR

Getting Started with Oculus Go


Changes for Oculus Go
We want to let Oculus Go users know about some changes for the product.
We are no longer selling Oculus Go. However, we remain committed to supporting the community of Oculus Go owners and as an existing Go user, your headset will still be supported. Here’s more detail:
  • People who own Oculus Go will still be able to use their headsets.
  • We won’t be shipping new features for Oculus Go, and we won’t be adding new Go apps to the Oculus Store after Dec 18, 2020.
  • We’ll continue to maintain the system software with bug fixes and security patches through 2022.
Thank you for being part of our Oculus Go community, and for helping to push the VR revolution forward with us. If you have any questions about these changes or about your Oculus Go headset, we encourage you to contact Oculus Support.

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Oculus Go compatible phones
To set up and connect your Oculus Go to Wi-Fi, you'll need to download the Oculus app on your mobile phone. The Oculus app runs on the following phones:
  • Any Android phone running software version 6.0 Marshmallow or higher.
  • Any iPhone running software version iOS 10 or higher.
You can download the Oculus mobile app on your supported phone by going to oculus.com/app and following the on-screen instructions.
Notes:
  • Your phone must be connected to Wi-Fi and have Bluetooth turned on in order to set up your Oculus Go.
  • If you install the Oculus app on an unsupported device, you may experience issues setting up your Oculus Go.

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Downloading the Oculus App
Before you set up your Oculus Go headset, download the Oculus app on your mobile phone using one of the links below.
Download the App:
GOOGLE PLAY
APPLE APP STORE
If you're experiencing issues downloading the Oculus app, make sure you are using a supported phone. You can also find the app in the Google Play Store or the App Store by searching for Oculus.

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Using the Oculus Go controller
The Oculus Go controller is a motion controller you can use to interact with apps and games on your Oculus Go. Before you can start using the controller, download the Oculus app, connect your headset to Wi-Fi and pair the controller with your Oculus Go.
To pair your controller:
  1. 1.
    Download the Oculus app and follow the onscreen instructions to connect your Go to Wi-Fi.
  2. 2.
    Insert the included battery into your controller, then tap continue on the Oculus app.
  3. 3.
    Hold the Oculus and Back buttons on your controller until the controller LED blinks and then lights up.
  4. 4.
    In the Oculus app, tap Left or Right to choose which hand you’d like to use and then tap Continue to finalize the pairing.
    • You can change which hand you’d like to use by selecting Handedness from the controller settings menu in the Oculus app.
Once you've paired your Oculus Go controller, the controller will automatically connect to your headset each time you turn it on, if it's nearby.
To unpair your controller:
  1. 1.
    Open the Oculus app on your phone.
  2. 2.
    Tap Devices from the bottom menu.
  3. 3.
    Tap the headset you currently have paired.
  4. 4.
    Tap Controllers, then tap the controller you currently have paired.
  5. 5.
    Tap Unpair Controller.
Once your controller is paired, you can use your controller to interact with apps and games, using the buttons on your controller to do the following:
  • Trigger: Press to select things
  • Touchpad: Press to select things or swipe to browse
  • Back button: Press to go back to the previous screen or menu.
  • Oculus button: Press to go back to Oculus Home or press and hold to reset your controller orientation.
  • Press any button to wake the controller after you turn on your headset.
To remove the battery from your Oculus Go controller:
  1. 1.
    Remove the battery cover of your controller by lightly pulling at the bottom half of the controller until it comes loose.
  2. 2.
    Lightly pull on the battery from the bottom end of the controller until it comes loose and can be removed.

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Attaching the lanyard to your Oculus Go Controller
The included lanyard is used to secure the Oculus Go controller to your wrist during use.
To connect the lanyard to your Oculus Go controller:
  1. 1.
    Remove the battery cover of your controller by lightly pulling at the bottom half of the controller until it comes loose.
  2. 2.
    Insert the packaged battery into your controller so the positive end is facing the bottom of the controller.
  3. 3.
    String the lanyard through the small hole in the bottom of the battery cover.
  4. 4.
    Take the end of the lanyard that has been strung through the battery cover and attach it to the small peg at the base of your controller.
  5. 5.
    Slide the battery cover back over the base of your controller.
  6. 6.
    Push firmly until the battery cover clicks in place.
  7. 7.
    Ensure the lanyard is securely connected to the controller before using.

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Wearing glasses with Oculus Go
If you're looking for information on prescription lens inserts for your Oculus Go, visit FramesDirect to learn more.
Before you wear your Oculus Go with glasses, check to make sure the width and height of your frames are the following sizes:
  • Width: 142mm or less
  • Height: 50mm or less
Once you've made sure your glasses are the right size, insert the eyeglass spacer into your Oculus Go headset to provide a larger fit.
To insert the eyeglass spacer:
  1. 1.
    Using your fingers, carefully remove the lens rings and set them aside:
    • Place your headset facedown on a flat, clean surface.
    • Hold the headset still with one hand, and pull upward from the outer edge of the lens ring until it comes loose. Repeat this step for the other lens ring.
  2. 2.
    Remove the facial interface foam.
  3. 3.
    Insert the eyeglass spacer so the glasses logo is towards the top of your headset and gently press the spacer in place.
    • When the eyeglass spacer is correctly set, it should not move or fall out of the headset easily.
  4. 4.
    Re-insert the facial interface foam.
  5. 5.
    Using your fingers, carefully press the lens rings back in place until they click.
To put on your headset with glasses:
  1. 1.
    Loosen the side and top straps on your headset.
  2. 2.
    Starting from the front, put your headset on over the top of your glasses.
  3. 3.
    With the headset on your head, tighten the side straps and then the top strap to secure the headset.
To take off your headset with glasses:
  1. 1.
    Loosen the side and top straps.
  2. 2.
    With both hands, pull the headset forward and then take it off.
Note: If your glasses don’t fit in the headset or the lens of your glasses touch the Go lens, we recommend you take off your glasses while using your Go or consider using prescription lenses.

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Using the Oculus Go Toolbar Menu
From Home on your Oculus Go, you can navigate the store, access content, and control basic settings and features.
Using the toolbar, you can view and adjust the following things:
  • Navigate
    • Home: Return to your home screen.
    • Library: View your library of apps and games.
    • Store: Browse the Oculus Store to download and purchase apps and games.
    • Browser: Open a web browser to access websites.
    • Gallery: Use Oculus Gallery to view your photos and videos in VR.
    • Search: Search for content on your Oculus Go.
  • People
    • Profile: View your profile.
    • Friends: View your friend list, requests, and parties.
    • Events: Browse and save upcoming events.
  • Sharing
    • Go Live: Share your current view in Oculus Go live on Facebook.
    • Record Video: Record a video of your current view in Oculus Go.
    • Take Photo: Take a photo of your current view in Oculus Go.
    • Share Photos: Share photos you've taken in VR on your Oculus Go to Facebook.
  • Notifications: See new notifications.
  • Settings
    • Brightness: Control screen brightness.
    • Volume: Control volume.
    • Reset View: Reset the angle and orientation of your view while using Oculus Go.
    • Wi-Fi: Select your network and turn Wi-Fi on or off.
    • See All: See additional settings options.

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Remove account from Oculus Go
You can only have one account logged into your Oculus Go at any given time. If you'd like to remove the account connected to your Oculus Go, perform a factory reset on the headset and set it up again as new.
Before completing the steps below, make sure your headset is fully charged.
To perform a factory reset using your phone:
  1. 1.
    Open the Oculus app on the phone connected to your Oculus Go headset.
  2. 2.
    Tap Devices in the bottom menu.
  3. 3.
    Tap the headset connected to your phone.
  4. 4.
    Tap Advanced Settings.
  5. 5.
    Tap Factory Reset and then Reset.
Note: You can only perform a factory reset of your Oculus Go using your phone if you have access to the account that is connected to your Oculus Go.
To perform a factory reset using the headset:
  1. 1.
    Turn off your Oculus Go.
  2. 2.
    Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. 3.
    Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. 4.
    Use the volume buttons on your headset to highlight Yes and press the power button.
  5. 5.
    Login to the Oculus app with the account you'd like to connect to your Oculus Go headset and set your device up from scratch.
Notes:
  • Performing a factory reset on your Oculus Go is irreversible and will remove all account information, downloaded games, and content from the device.
  • Performing a factory reset will not remove content you've purchased or downloaded from your Library and can be re-downloaded to your device as long as you have access to your account.

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Fixing a Problem with your Oculus Go


Troubleshooting a charging problem with your Oculus Go
If you're experiencing issues charging your Oculus Go headset, try the following:
  • Only charge your Oculus Go headset using included equipment or a cable and adapter meeting the following specifications:
    • USB 2.0 Micro-B cable
    • 10W (5V 2A) AC adapter
    • For use only with IEC/EN 60950-1 Rated Input: 100-240 Vac/0.35 A, Output: 5 Vdc, 2 A max, double insulated, with LPS output, or equivalent.
  • When charging, ensure your charging cable is connected to your headset properly.
  • Make sure the LED light on the top of your headset is lit while charging. If the LED light is not lit Orange or Green, your headset is not being properly charged.
  • When your headset isn't charging and isn't in use, make sure the proximity sensor within your headset is not blocked by the headset straps or other items.
    • The proximity sensor is located above the bridge of the nose within your Oculus Go headset.

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Troubleshooting a Wi-Fi connection issue with your Oculus Go
If you receive an error while trying to connect your Oculus Go to Wi-Fi, you may need to connect to another Wi-Fi network.
To change the Wi-Fi network your Oculus Go is connected to from your phone:
  1. 1.
    Turn on your Oculus Go and open the Oculus app on your phone.
  2. 2.
    Tap Devices from the bottom menu.
  3. 3.
    Tap the headset that you are currently using.
  4. 4.
    Tap Wi-Fi.
  5. 5.
    Tap the new Wi-Fi network you’d like to connect to and enter the password, if prompted.
To change the Wi-Fi network your Oculus Go is connected to from your Oculus Go:
  1. 1.
    Turn on your Oculus Go and put on your headset.
  2. 2.
    Select Settings from the bottom toolbar menu.
  3. 3.
    Select Wi-Fi.
  4. 4.
    Select the Wi-Fi network you'd like to connect to.
  5. 5.
    If prompted, enter the password for the Wi-Fi network you'd like to connect to.
  6. 6.
    Select Connect to connect to the Wi-Fi network.
To troubleshoot Wi-Fi issues using RouteThis Helps:
You can use RouteThis Helps, an app for your iOS or Android phone or tablet, to help diagnose your Wi-Fi issues.
  1. 1.
    Download RouteThis Helps app on your iOS or Android phone or tablet.
  2. 2.
    Open RouteThis Helps app and tap Begin.
  3. 3.
    Enter the code FBRL.
  4. 4.
    Stand within 6 feet of your Oculus Headset and tap Next, then tap Network Scan.
    • The scan takes about 2 minutes. Keep the app open while the scan is running.
  5. When the scan finishes, you will see a screen displaying your Wi-Fi speed result. Tap Improve Device Performance and follow the instructions in the app.
If you still can't connect to Wi-Fi, please contact Oculus Support. In the top right of the RouteThis Helps app, find Your Key and include the code in your Oculus Support request.
Note: You won't be able to use a captive portal, a web page that prompts you to interact with it before connecting you to the internet, to set up Oculus Go.
Captive portals are commonly used by public Wi-Fi networks in businesses, airports, hotels, and other venues that offer free Wi-Fi hotspots. While this type of network won't work to set up your Oculus Go, it may work after completing your initial setup.

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Troubleshooting a controller pairing issue with your Oculus Go
If you're having trouble connecting or pairing your Oculus Go controller to your headset, try the following:
  • Press any button to wake the controller while using Oculus Go.
  • Remove and re-seat the battery in your Oculus Go remote.
  • Unpair and re-pair your Oculus Go controller:
    1. 1.
      Open the Oculus companion app on your phone.
    2. 2.
      Tap Devices from the bottom menu.
    3. 3.
      Tap the headset you currently have paired.
    4. 4.
      Tap Controllers, then tap the controller you currently have paired.
    5. 5.
      Tap Unpair Controller.
    6. 6.
      Press and hold the Oculus button and back button until the controller LED blinks and then fully lights up to re-pair the controller.
If you continue experiencing issues pairing or connecting your Oculus Go controller, contact Customer Support.
Note: If your Oculus Go controller LED does not light up, you may need to replace the controller battery.

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Finding the serial number for your Oculus Go
To locate the serial number for your headset:
  1. 1.
    On the left side of your headset, find the strap arm underneath the adjustable strap.
  2. 2.
    Carefully loosen and lift the strap to expose the strap arm.
  3. 3.
    Find the 14-digit serial number written on the bottom left portion of the strap arm.
To locate the individual serial number for your controller:
  1. 1.
    Carefully remove the battery cover of your controller by lightly pulling at the bottom half of the controller until it comes loose.
  2. 2.
    Remove the battery from the controller.
  3. 3.
    Find the 14-digit serial number on the inside of your controller battery compartment.
To locate the serial number for your Oculus Go package:
  1. 1.
    On the outside of your Oculus Go box, look for a small, white sticker marked with a bar code.
  2. 2.
    Under the bar code, find S/N followed by the 14-digit serial number.

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Removing your data from an Oculus Go you don't have access to
Using your account, you can perform a remote wipe of your Oculus Go even if you don't have physical access to your device.
To remove your data from an Oculus Go remotely:
  1. 1.
    On a computer or mobile phone, navigate to https://secure.oculus.com/my/devices/
  2. 2.
    Choose your Oculus Go headset from the list of devices
  3. 3.
    Click the “Delete Device Data” button
    • If you don't see this option, the software version on your device may not support remote wipe.
  4. 5.
    Complete the verification steps to confirm your identity.
  5. 6.
    Once the request has been submitted, your device will disappear from the list. It'll then be factory reset the next time that it comes online.

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Refunding a purchase made on your Oculus Go
If you have a problem with content you recently bought in the Oculus Store, you can request a refund on the Oculus app on your phone. You can learn more about the refund policy by visiting our Oculus Mobile Content Refund Policy and Oculus Store Terms.
Refund Availability
For Oculus Go content, you may be eligible for a refund if you used the content for less than 30 minutes and you've requested a refund less than 3 days after purchase.
For more important eligibility details on content refunds, please visit our Oculus Mobile Content Refund Policy and Oculus Store Terms.
Requesting a Refund
To request using the Oculus companion app on your phone:
  1. 1.
    Open the Oculus companion app on your phone.
  2. 2.
    Tap your profile picture in the top left.
  3. 3.
    Tap Purchase History.
  4. 4.
    Tap on the content you want to request a refund for, then tap Request Refund.
  5. 5.
    Follow the on-screen instructions to request your refund.
For Refunds Not Covered by the Content Refund Policies
Even if you don't qualify for an automated refund under this policy, you may be able to receive a refund by contacting Oculus Support. For example, these refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.
Receiving Your Refund
Once you request a refund, we'll review your request and email you back with an update. You won't be able to use the content while we review your request. To check the status of your request, visit your Purchase History.
It typically takes us no more than 5 days to review, verify and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we'll credit you through your original payment method(s). If you still haven't received the money after 7-9 business days, we recommend contacting your payment provider for help receiving your refund.

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Getting Started with Gear VR


Gear VR compatible phones
You can use the following Samsung phones running Android Lollipop 5.0.1 or higher with your Samsung Gear VR:
USB Type-C:
  • Galaxy S9
  • Galaxy S9+
  • Galaxy S8
  • Galaxy S8+
  • Galaxy Note 8
  • Galaxy Note FE
  • Galaxy A8
  • Galaxy A8+
microUSB:
  • Galaxy S7
  • Galaxy S7 edge
  • Galaxy Note 5
  • Galaxy S6
  • Galaxy S6 edge
  • Galaxy S6 edge+
Note: If you own a Galaxy S8, Galaxy S8+ or newer Galaxy phone, you'll need to use the new Gear VR headset:

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Setting up your Gear VR
To use your Gear VR, you need to install the Oculus app.The Oculus app for Gear VR is not available to download from the Play Store. To install it, follow the instructions below.
Note: Before you set up your Samsung Gear VR, turn your Samsung Android phone’s volume on and make sure it’s connected to a Wi-Fi network.
To set up your Samsung Gear VR:
1. Connect your headset straps:
Before you connect your phone to your Gear VR headset, connect and adjust your Gear VR straps.
  1. 1.
    Insert the ends of the wider strap through the loops on the Gear VR headset and fasten the Velcro tabs.
  2. 2.
    Connect the hook on the end of the top strap under the metal bar at the top of the headset and snap it in place.
  3. 3.
    Slide the bottom end of the top strap through the loop into the wider strap and fasten the Velcro tab.
2. Connect your phone:
After you've connected your headset straps, connect your phone to your Gear VR headset.
  1. 1.
    Connect your phone to your Gear VR headset and then put it on.
  2. 2.
    Once you hear the voice instructions, remove your phone from the Gear VR headset.
  3. 3.
    Follow the on-screen instructions to download the Oculus app to your phone.
  4. 4.
    Open the Oculus app and follow the on-screen instructions to create an account.
  5. 5.
    Reconnect your phone to your Gear VR headset and then put it on.
Note: The Oculus app found in the Google Play Store is not compatible with Gear VR.

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Using a Samsung Gear VR controller
The Samsung Gear VR controller is a motion controller you can use with your Gear VR to interact with certain apps and games (example: Facebook 360, Drop Dead). Before you can start using your controller, you’ll need to pair it with your Android phone.
To pair your controller:
  1. 1.
    Go to your phone's settings to turn on Bluetooth and then open the Oculus app.
  2. 2.
    Tap More and then tap Controllers.
  3. 3.
    Insert 2 AAA batteries into the controller and then press and hold the home button. While your phone is looking for your controller, the LED light at the bottom will cycle through red, green and blue colors. Tap Pair once your controller is found.
  4. 4.
    Tap Next and then follow the on-screen instructions to calibrate your controller.
  5. 5.
    Tap Left Handed or Right Handed to choose which hand you’d like to use with your controller and then tap Next to finalize the pairing.
You can change which hand you’d like to use with your controller by returning to your controller settings.
To unpair your controller:
Go to your phone’s Bluetooth settings to unpair your controller.
Using your controller
The buttons on your controller do the following:
  • Trigger: Press to select things
  • Touchpad: Press to select things or swipe to browse
  • Back button: Press to go back or press and hold to open the Universal Menu
  • Home button: Press to go back to Oculus Home or press and hold to reset your controller orientation
  • Volume buttons: Press to turn the volume up or down
Note: Not all games fully support the Gear VR controller. To check if the controller is supported, look for a Supported icon next to the game.

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Using an unlocked phone with Gear VR
To make sure you can download required software updates, your Samsung Android phone needs to be connected to a mobile carrier for it to work with your Samsung Gear VR.
Note: If you try to use an unlocked phone with your Gear VR, you may come across problems that we won’t be able to fix or it may not work at all.

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Wearing glasses while using Samsung Gear VR
To avoid scratching the lenses inside your Samsung Gear VR headset, we don’t recommend you wear glasses with your Gear VR headset.
If you wear glasses, try taking them off and using the Focus Adjustment Wheel at the top of your headset to adjust the distance between your phone and the Gear VR’s lenses.

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Standing or walking while using Gear VR
For your safety, we don’t recommend you stand or walk while wearing your Samsung Gear VR headset. Instead, we recommend sitting in a rotating desk chair.

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Using the Universal menu with your Gear VR
You can open the Universal Menu at any time when using your Samsung Gear VR.
To open the Universal Menu:
  1. 1.
    Connect your Samsung Android phone to your Gear VR headset and then put it on
  2. 2.
    Press and hold the back button on the side of your headset to open the Universal Menu
Once you open the Universal Menu, you can view and adjust the following things:
  • Wi-Fi: Turn Wi-Fi on or off
  • Bluetooth: Turn Bluetooth on or off
  • Do Not Disturb: Ignore calls and notifications while using your Gear VR
  • Passthrough Camera: See "through" the headset and into your environment by using the camera on the back of your phone
  • Reorient: Realign the display to your line of sight
  • Volume: Adjust the volume on your mobile device
  • Brightness: Adjust the brightness of your display

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Using Oculus Video with your Gear VR
You can watch the following things in Oculus Video on your Samsung Gear VR:
  • New Videos: Watch new featured 360 videos.
  • Entertainment: Watch 360 videos about movies, TV shows, apps and more.
  • Travel & Nature: Watch travel and nature videos from around the world.
  • News & Documentary: Watch newsworthy and educational videos.
  • Horror: Watch scary 360 videos.
  • Thrills: Watch adventurous and exciting videos.
  • Movies: Watch featured or purchased movies and movie trailers.
  • My Videos: Watch movies you've taken on your phone or movies you've purchased.
Notes:
  • You may need a Wi-Fi connection to watch some videos.
  • Oculus Video is not compatible with Samsung Galaxy Note 4 phones running Android Lollipop OS (version 5.0 - 5.1.1).
  • Purchased videos are available for streaming and are not downloadable.

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Viewing your own videos on your Gear VR
You can view videos you’ve recorded on your Samsung Android phone or ones you’ve transferred from your PC computer in Oculus Video on your Samsung Gear VR.
To view your own videos in Oculus Video:
From your phone:
  1. 1.
    Record a video on your phone.
  2. 2.
    Put on your Gear VR headset and open Oculus Video.
  3. 3.
    Select Categories from the left menu and then select My Videos.
  4. 4.
    Select the video you added.
From your PC:
  1. 1.
    Connect your phone to your PC using a micro USB cable.
  2. 2.
    Transfer your videos to your Movies folder.
  3. 3.
    Put on your Gear VR headset and open Oculus Video .
  4. 4.
    Select Categories from the left menu and then select My Videos.
  5. 5.
    Select the video you added.
From your Mac:
  1. 1.
    Download Android File Transfer to connect your phone to your Mac.
  2. 2.
    Transfer your videos to your Movies folder.
  3. 3.
    Put on your Gear VR headset and open Oculus Video .
  4. 4.
    Select Categories from the left menu and then select My Videos.
  5. 5.
    Select the video you added.
Note: Videos you’ve bought from other places (example: Play Store, iTunes) won’t show up in My Videos.

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Viewing 360 videos on your Gear VR
You can create a folder to view your own 360 photos you’ve taken on your phone or ones you’ve transferred from your computer in Oculus 360 Photos on your Samsung Gear VR.
To view your 360 photos in Oculus 360 Photos:
From your phone:
  1. 1.
    From your phone’s home screen, go to My Files
  2. 2.
    Tap Internal storage and then tap Oculus
  3. 3.
    Tap More in the top right and then tap Create folder
  4. 4.
    Create a folder named 360Photos and then move your 360 photos to this folder
  5. 5.
    Put on your Gear VR headset and open Oculus 360 Photos
  6. 6.
    Select My Photos at the bottom and then select the photos you added
From your PC:
  1. 1.
    Connect your phone to your PC using a USB cable
  2. 2.
    Under the Oculus folder, create a new folder named 360Photos and then move your 360 photos to this folder
  3. 3.
    Put on your Gear VR headset and open Oculus 360 Photos and then select My Photos at the bottom
From your Mac:
  1. 1.
    Download Android File Transfer to connect your phone to your Mac
  2. 2.
    Under the Oculus folder, create a new folder named 360Photos and then move your 360 photos to this folder
  3. 3.
    Put on your Gear VR headset and open Oculus 360 Photos and then select My Photos at the bottom
Note: We recommend the following resolutions for these panorama formats:
  • Equirectangular: 4096x2048
  • Cube map: 1536x1536

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Viewing your own 360 videos on your Gear VR
You can view 360 or 3D panoramic videos you’ve recorded on your Samsung Android phone or ones you’ve transferred from your computer in Oculus Video on your Samsung Gear VR.
360 videos
To view a 360 video in Oculus Video on your Gear VR:
From your phone:
  1. 1.
    Find the 360 video you want to watch and then add "_360" to the end of the file name (example: test_360.mp4).
  2. 2.
    From your phone’s home screen, go to My Files and move the 360 video to the Videos folder.
  3. 3.
    Put on your Gear VR headset and open Oculus Video.
  4. 4.
    Move your pointer to the Categories menu on the left and then select My Videos.
  5. 5.
    Select the video you added.
From your PC:
  1. 1.
    Find the 360 video you want to watch and then add "_360" to the end of the file name (example: test_360.mp4).
  2. 2.
    Connect your phone to your PC using a micro USB cable.
  3. 3.
    Transfer you 360 video to your Movies folder and then put on your Gear VR headset and open Oculus Video.
  4. 4.
    Select Categories from the left menu and then select My Videos.
  5. 5.
    Select the video you added.
From your Mac:
  1. 1.
    Find the 360 video you want to watch and then add "_360" to the end of the file name (example: test_360.mp4).
  2. 2.
    Download Android File Transfer to connect your phone to your Mac.
  3. 3.
    Transfer your 360 videos to your Movies folder and then put on your Gear VR headset and open Oculus Video.
  4. 4.
    Select Categories from the left menu and then select My Videos.
  5. 5.
    Select the video you added
Panoramic Videos
To view a 3D panoramic video in Oculus Video:
  1. 1.
    Add one of the following stereoscopic video support types to the end of the file name:
    Top-bottomBottom-topLeft-rightRight-left
    [video name]_360_TB.[file type][video name]_360_BT.[file type][video name]_360_LR.[file type][video name]_360_RL.[file type]
  2. 2.
    Transfer the video to your phone’s Videos or Movies folder
  3. 3.
    Put on your Gear VR headset and open Oculus Video
  4. 4.
    Select Categories from the left menu and then select My Videos.
  5. 5.
    Select the video you added
Note: For 3D panoramic videos, we recommend the following specifications:
Resolution:
  • 3840x1920 resolution at 30 FPS
  • 2048x2048 resolution at 60 FPS
Bitrate:
  • 20 Mb/s

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Fixing a Problem with your Gear VR


Troubleshooting a software update issue with your Gear VR
If you can’t install Samsung Gear VR updates on your Samsung Android phone, you may need to enable the Facebook App Manager and Facebook App Installer.
To enable the Facebook App Manager and Facebook App Installer:
  1. 1.
    From your phone’s home screen, go to Settings.
  2. 2.
    Tap Apps.
  3. 3.
    Scroll down and find the following apps:
    • Facebook App Installer
    • Facebook App Manager
  4. 4.
    Tap each app and then tap Enable.

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Troubleshooting a controller pairing issue with your Gear VR
If you’re having trouble using your Samsung Gear VR controller, try these troubleshooting tips:
  • If you’re having trouble pairing your controller, open the Oculus app on your Android phone and check the Controllers section of your settings to make sure your controller isn’t already paired. If it’s paired, unpair it from the Bluetooth settings on your phone and then try pairing it again. It that doesn’t work, try restarting your phone.
  • If your controller is paired, check to make sure your controller doesn’t have low batteries. To check your battery levels:
    1. 1.
      Open the Oculus app
    2. 2.
      Tap menu More and then tap Controller
    3. 3.
      Below Paired Controllers, tap your controller to see the battery level for your controller
  • Check to make sure you don’t have a gamepad paired to your phone. If you do, try turning it off or unpairing it.
  • If your controller isn’t centered right, try resetting your controller orientation by pointing it forward and then pressing and holding the Home button.
  • If you notice lag with your controller, check to make sure your phone isn’t downloading large updates over Wi-Fi (example: Google Play Store updates). If still notice some lag, try restarting your phone.
  • If your controller starts to drift while using it in VR, try recalibrating it. To recalibrate your controller:
    1. 1.
      Open the Oculus app
    2. 2.
      Tap menu More and then tap Controller
    3. 3.
      Below Paired Controllers, tap your controller
    4. 4.
      Tap in the top right and then tap Recalibrate
    5. 5.
      Follow the on-screen instructions to recalibrate your controller
Note: Not all games fully support the Gear VR controller. To check if the controller is supported, look for a Supported icon next to the game.

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Using a Galaxy Note 7 with Gear VR
While Samsung investigates issues with the Samsung Galaxy Note7, Oculus is removing support for all Note7 devices with Samsung Gear VR until further notice.

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Refunding a purchase made on your Gear VR app
If you have a problem with content you recently bought in the Oculus Store, you can request a refund on the Oculus app on your Samsung Android phone. You can learn more about the refund policy by visiting our Oculus Mobile Content Refund Policy and Oculus Store Terms.
Refund Availability
For Gear VR content, you may be eligible for a refund if you used the content for less than 30 minutes and you've requested a refund less than 3 days after purchase.
For more important eligibility details on content refunds, please visit our Oculus Mobile Content Refund Policy and Oculus Store Terms.
Requesting a Refund
To request using the Oculus app on your Samsung Android phone:
  1. 1.
    Open the Oculus app on your phone
  2. 2.
    Tap menu More
  3. 3.
    Tap Purchase History
  4. 4.
    Find the content you want to request a refund for, tap and then tap Request Refund
  5. 5.
    Follow the on-screen instructions and then enter your Oculus pin to request your refund
For Refunds Not Covered by the Content Refund Policies
Even if you don't qualify for an automated refund under this policy, you may be able to receive a refund by contacting Oculus Support. For example, these refund rights are separate from any legal rights you may have if the content supplied is either faulty or misdescribed.
Receiving Your Refund
Once you request a refund, we'll review your request and email you back with an update. You won't be able to use the content while we review your request. To check the status of your request, visit your Purchase History.
It typically takes us no more than 5 days to review, verify and process refund requests. It may take longer for your statement to reflect the credit. If a refund request is granted, we'll credit you through your original payment method(s). If you still haven't received the money after 7-9 business days, we recommend contacting your payment provider for help receiving your refund.

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Adjusting your Oculus Video settings on your Gear VR
You can adjust mobile data usage, storage and notifications for Oculus Video on your Samsung Android phone.
To adjust your settings in Oculus Video:
  1. 1.
    From your phone’s home screen, go to Settings.
  2. 2.
    Tap Apps and then tap Oculus Video.
  3. 3.
    Here, you can adjust the settings that you want to change.

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