OCULUS GIFTING

Gifting Apps

App gifting allows you to purchase an app or experience in the Oculus store, and send it to someone else as a gift.

Sending and Receiving App Gifts
You can send and receive app gifts from your Quest 2 or Quest headset, from the Oculus mobile app or from the Oculus web store. When sending a gift, make sure that you're purchasing the app for the correct device.

Oculus web store
To send someone a gift:
  1. 1.
    Navigate to the Oculus Web Store from your browser.
  2. 2.
    After selecting the app you want to send, click Buy for a Friend.
  3. 3.
    From the Buy Gift window, enter your friend's email in the To field.
  4. 4.
    You can optionally add a gift message. Then click Next to go to the payments page and complete the purchase.
To redeem a gift sent to you:
  1. 1.
    When a friend sends you a gift, you'll receive an email. Open the email message and copy the 25 digit code.
  2. 2.
    Navigate to the purchase page for the app you were gifted.
  3. 3.
    Click Redeem Gift.
  4. 4.
    In the window that pops up, enter the code then click Submit.

Oculus mobile app
To send someone a gift:
  1. 1.
    Open the Oculus mobile app.
  2. 2.
    Navigate to the app you want to send as a gift.
  3. 3.
    Tap
  4. 4.
    Tap Buy for a Friend.
  5. 5.
    Enter your friend's email address. You can optionally add a gift message. Then tap Next to go to the payments page and complete the purchase.
To redeem a gift sent to you:
  1. 1.
    When a friend sends you a gift, you'll receive an email. You may also get a notification from the Oculus mobile app.
  2. 2.
    Open the email message and copy the 25 digit code.
  3. 3.
    Navigate to the purchase page for the app you were gifted.
  4. 4.
    Tap Buy for a Friend.
  5. 5.
    Tap Redeem Gift.
  6. 6.
    Enter the code, then tap Redeem Gift.

Oculus store in-VR
To send someone a gift:
  1. 1.
    Select
  2. 2.
    Navigate to the purchase page for the app you want to send as a gift.
  3. 3.
    Select white vertical three dot
  4. 4.
    Select Buy for a friend.
  5. 5.
    Enter your friend's email address. You can optionally add a gift message. Then tap Continue to go to the payments page and complete the purchase.
To redeem a gift sent to you:
  1. 1.
    When someone sends you a gift, you'll receive a notification in-VR. Select the notification to go to the purchase page for the gifted app.
    • If you accidentally dismissed the notification, you can view it again by selecting bell from your universal menu.
  2. 2.
    From the purchase page, select View Gift.
  3. 3.
    Follow the instructions to accept the gift and install it on your headset.
    • When you accept a gift in-VR, your 25-digit redemption code will show up automatically.
App gift codes can only be redeemed once, are redeemable by anyone who has access to them, and will expire after 30 days if not redeemed. If you send a gift to the wrong email address and need to cancel it, please contact Oculus Support for assistance.

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Managing app gifts
To see a list of any gifts that you've sent or redeemed:
  1. 1.
    Open the Oculus mobile app.
  2. 2.
    Tap your profile picture in the top left.
  3. 3.
    Tap Manage Gifts.
  4. 4.
    Tap either Redeemed or Sent to review gifts that you've sent or received.
If you're looking for a gift that you've received but haven't redeemed yet, check your email for a message from do_not_reply@mail.oculus.com that includes the 25-digit code to redeem your gift.

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Refunding an Oculus app gift
App gifts can be refunded through the Oculus mobile app. For the gift to be returned, it must follow our refund policies , which means:
For Quest 2, Quest, Rift S, and Rift:
  • The app must be returned within 14 days of being downloaded.
  • The app must not be played for more than 2 hours.
For Go and Gear VR:
  • The app must be returned within 3 days of being downloaded.
  • The app must not be played for more than 30 mins.
To get a refund for a gift that you sent
If you send an app gift to a friend, only your friend has the option to return the gift, unless otherwise required by applicable law. Once your friend returns the gift, the refund will go back to you.
If you want to return a gift that you received:
  1. 1.
    Open the Oculus mobile app.
  2. 2.
    Tap your profile picture in the top left.
  3. 3.
    Tap Manage Gifts.
  4. 4.
    Tap Redeemed.
  5. 5.
    Select the gift that you want to return.

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Pricing and Availiability
App Gift Pricing
When you purchase an app gift for a friend, the price of the app will be the public standard offer. This means that while you may have received an app for free (such as in a cross-buy promotion) the price you'll pay to gift the app will be the current public standard price.
App Gift Availability
Gifted apps may be restricted by location. This means that your friend must have the app available in their country. Please note that gifted apps are only intended for use in the Supported Countries, and gifted apps may not be accessible outside of, and may vary among and within, the Supported Countries.
Keep in mind, app or game bundles and add-ons to existing apps can’t be sent as gifts at this time.

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Gifting Headsets and Accessories

You can also purchase items from Oculus.com and have them sent to someone else as a gift. Gift orders allow you to include a digital gift message and hide any pricing from the packaging. Gift messages will be sent via email to the recipient once the order has been delivered or on a specific date.

Send a Gift
To send a gift:
  1. 1.
    Add an item to your cart on Oculus.com , then proceed to checkout.
  2. 2.
    On the Shipping page, click This is a gift.
  3. 3.
    If you want to send a personalized gift message, enter the recipient’s email address and your personalized gift message. The message will be sent once the gift is delivered.
    • You can also send the gift message to yourself, This allows you to send the message to the recipient whenever you’d like.
If you don’t see an option to send a gift to someone, it’s likely due to shipping regulations. The gift feature is only offered for items shipping to the following countries: United States, United Kingdom, Ireland, France, Italy, Spain, Poland, Netherlands, Germany, Finland, Belgium, Sweden, Austria and Denmark.

Return a Gift
All items purchased from the Oculus store, including items received as a gift, are eligible for free returns within 30 days of delivery . Keep in mind, as the gift sender you’ll need to start the return process. Additionally, any refunds for gifts will go back to you, not the gift recipient.
If you need additional help sending your gift, please contact Oculus support.