App gifts can be refunded through the Oculus mobile app. For the gift to be returned, it must follow our refund policies
, which means:
For Quest 2, Quest, Rift S, and Rift:
The app must be returned within 14 days of being downloaded.
The app must not be played for more than 2 hours.
For Go and Gear VR:
The app must be returned within 3 days of being downloaded.
The app must not be played for more than 30 mins.
To get a refund for a gift that you sent
If you send an app gift to a friend, only your friend has the option to return the gift, unless otherwise required by applicable law. Once your friend returns the gift, the refund will go back to you.
If you want to return a gift that you received:
Open the Oculus mobile app.
Tap your profile picture in the top left.
Select the gift that you want to return.