PAYMENT MANAGEMENT

Managing a Payment Method


Which payment methods can I use on Oculus?
You can add the following payment methods to your account:
  • Credit Card/Debit Card:
    • American Express
    • MasterCard
    • Visa
  • PayPal

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Add or remove a payment method for your Oculus account
The payment method you add to your account is used to buy things in the Oculus store. All of your Oculus devices share the same payment method.
To add or remove a payment method using the Oculus app on your computer:
  1. 1.
    Open the Oculus app on your PC.
  2. 2.
    Select Settings in the left menu.
  3. 3.
    Select the Payment tab.
  4. 4.
    Click the Add Payment Method dropdown menu.
  5. 5.
    Select either Credit or Debit Card or PayPal Account.
  6. 6.
    Enter your payment info to add your payment method. To remove a payment method, click Remove next to the applicable card or PayPal account.
To add a payment method using the Oculus app on your phone:
  1. 1.
    Open the Oculus app on your phone.
  2. 2.
    Tap Settings from the bottom menu.
  3. 3.
    Tap Payment Methods.
  4. 4.
    Tap + Add Payment Method.
  5. 5.
    Tap Add a credit or debit card or Add a PayPal account.
  6. 6.
    Enter your payment info to add your payment method.
To remove a payment method using the Oculus app on your phone:
  1. 1.
    Open the Oculus app on your phone.
  2. 2.
    Tap Settings from the bottom menu.
  3. 3.
    Tap Payment Methods.
  4. 4.
    Tap the payment method you want to remove and then tap Remove.
To add or remove a payment method using the Oculus app for Gear VR:
  1. 1.
    Open the Oculus app on your phone.
  2. 2.
    Tap More and then tap Payment Method.
  3. 3.
    Tap + Add Payment.
  4. 4.
    Tap Add a credit or debit card or Add a PayPal account.
  5. 5.
    Enter your payment info to add your payment method. To remove a payment method, tap white vertical three dot and then tap Remove.

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Check your Oculus Store Credit balance
If you receive store credit from Oculus, you can check your store credit balance from your settings in the Oculus app. Before you use your store credit, you’ll need to add a payment method to your account. All your Oculus devices share the same store credit.
To check your store credit balance using the Oculus app on your computer:
  1. 1.
    Open the Oculus app on your computer.
  2. 2.
    Select Settings in the left menu.
  3. 3.
    Select the Payment tab to view your store credit balance.
To check your store credit balance using the Oculus app on your phone:
  1. 1.
    Open the Oculus app on your phone.
  2. 2.
    Tap Settings from the bottom menu.
  3. 3.
    Tap Payment Methods to view your store credit balance.
To check your store credit balance using the Oculus app for Gear VR:
  1. 1.
    Open the Oculus app on your phone.
  2. 2.
    Tap More.
  3. 3.
    Tap Payment Method to view your store credit balance.
Note: You can only use store credits in the currency they were issued in. Oculus Store Credit is non-transferable and cannot be used for other currency. If you have store credit in a currency that is different from the currency of your Oculus store, the store credit cannot be applied to your purchases.

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My payment method isn’t authorized in the Oculus Store.
When you buy things in the Oculus Store, we send authorization requests to your bank or payment provider to verify your payment method.
If we’re not able to authorize your payment method, try these troubleshooting tips:
  • Check to make sure you entered your payment information correctly.
  • Try contacting your payment provider to find out why your payment method isn’t authorized.
  • Try using a different payment method.

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Using PayPal with Oculus
To make purchases on the Oculus Store through PayPal, you’ll first need to connect your PayPal account.
To connect your PayPal account to your account on Oculus:
  1. 1.
    Open your Settings.
  2. 2.
    Select Payment Methods.
  3. 3.
    Select Add a PayPal account.
  4. 4.
    Log in through PayPal and follow the onscreen instructions.
Note: you’ll be asked to complete your billing agreement with Facebook Technologies. Once your billing agreement is set up, you'll be able to make future payments using PayPal.
After you have successfully connected PayPal to your account on Oculus, you can update your preferred PayPal payment method.
To change your preferred PayPal payment method to PayPal Credit or PayPal Balance:
  1. 1.
    Visit PayPal.com and sign in to your personal PayPal account
  2. 2.
    Click Wallet in the top menu
  3. 3.
    Click your desired PayPal payment method in the left menu
  4. 4.
    Under the section Preferred when paying online, select Set as preferred.
After these steps have been completed, your PayPal account should automatically save this payment method to use toward your future Oculus digital purchases.
Notes:
  • These features and settings are strictly managed within your PayPal account. For any questions or concerns regarding PayPal Credit and PayPal Balance, we recommend contacting PayPal Support directly.
  • These features and settings may be subject to availability restrictions in certain regions.

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Redeem an Oculus promo code
Promotional codes are sometimes used for Oculus store credit, or for specific apps or games in the Oculus store. If you have a promo code, you can redeem it on the Oculus website, or from the Oculus mobile or PC apps.
To redeem a promo code:
On the Website:
  1. 1.
    Go to the promo code redemption page in your web browser.
  2. 2.
    If prompted, log into your account.
  3. 3.
    Under Redeem Code, enter your promo code.
  4. 4.
    Click Redeem.
On the PC app:
  1. 1.
    Open the Oculus app on your computer.
  2. 2.
    Select Settings in the left menu.
  3. 3.
    Select the Account tab.
  4. 4.
    Click Redeem Code and then enter your promo code.
  5. 5.
    Click Redeem.
On the Oculus mobile app:
  1. 1.
    Open the Oculus app on your mobile phone.
  2. 2.
    Tap Settings in the bottom menu.
  3. 3.
    Under Payment tap Redeem Code.
  4. 4.
    Enter your promo code and tap Submit.
If you experience any issues redeeming a promo code, please contact Oculus Support.
Promotions and coupons cannot be combined during a purchase.

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Why am I being asked to add a Tax ID to complete my Oculus Store purchase?
Starting June 2020, your government-issued Tax ID is required by law for all digital purchases made in Mexico.
To add your Tax Identification number to your account:
  1. 1.
    Go to the Oculus website.
  2. 2.
    In the upper right part of your screen, click Log in or Sign Up.
  3. 3.
    In the upper right part of your screen, click on your profile photo, then from the drop down menu, select My Profile.
  4. 4.
    On the left side of your screen, click My Payment Methods.
  5. 5.
    Type your 13-character alphanumeric Tax ID into the field below My Tax ID.
  6. 6.
    Click Submit.
You should only have to add this information once. After you’ve added your Tax ID number to your account, it will be shown on your receipts for any future purchases.

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Why am I being asked to confirm, authenticate, or add a new card to complete my Oculus Store purchase?
People using a credit or debit card issued in the European Economic Area for online purchases may be asked to complete additional authentication measures.
Oculus supports making payments more secure and transparent. As part of the revised Second Payment Services Directive (PSD2) issued by the EU, you may be asked to authenticate your credit or debit card.
Some of the places you may be asked to authenticate your payment include:
  • When adding a new card to your account.
  • When purchasing hardware from Oculus.com
  • When purchasing an app or game from the Oculus store
  • When purchasing in-app or downloadable content
Some of the ways your bank may ask you to authenticate your payment include:
  • Respond to an email with a secure link to complete your purchase.
  • Open a payment confirmation from the Oculus app on your phone.
  • Provide additional verification for your bank in a browser window.
You can also add PayPal as a confirmed payment method to your account. Once you do this, you should be able to use your confirmed PayPal account to complete purchases without additional verification steps.
Getting Help
This process is in place to make your payments more secure, but we understand that any additional steps may present new challenges with completing your purchase. Who you contact for help depends on the type of issue you're having.
  • If you’re experiencing a general technical problem such as connectivity or login issues, please contact Oculus Support.
  • If you’re experiencing a problem with the authentication process itself, please contact the bank that issued your credit or debit card.

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