Rift Setup Troubleshooting

Here's how to solve issues while setting up your Rift.

Rift Software Troubleshooting

Here's how to fix issues with installing and running the Oculus software.

  • Can't download Oculus Setup:

    • Check to make sure you're still connected to the Internet.
    • Check your Windows firewall settings.
    • Try visiting Oculus Setup using a different web browser.
  • Can't install Oculus Setup:

    • Make sure your computer meets our recommended System Specifications.
    • Make sure you're signed in as a Windows user with the necessary permissions.
    • If you're on Windows 7, make sure you have .NET Framework 4.5 installed.
  • Can't move past creating your Oculus account:

    • Check your email. You need to verify your Oculus account before you can continue setting up your Rift.
    • Be sure to check your Spam or Junk folders if you still can't find our confirmation email.
Note:

If you're still having issues with:

Rift Hardware Troubleshooting

Here's how to solve the most common issues you may have while setting up your Rift.

Rift Hardware Issues
  • Graphics card (GPU) driver update issues:

    • Try getting the latest driver manually from your GPU manufacturer's website:

    • Restart your computer, and re-launch the Oculus app (not the Oculus Setup app).
    • If you're still having issues, try getting the beta drivers from the manufacturer, as described in our Oculus support article.
  • Rift headset connection issues:

    • For HDMI port issues, make sure you're connecting to the HDMI port on your graphics card, not on your computer's motherboard. Look at the shape of the connector. It's possible that your graphics card's HDMI port isn't labeled.
    • You may need to connect your monitor or other devices to another port in order to free up the HDMI port on your graphics card. If your computer doesn't have another port that's compatible with your monitor, you may need an adapter for your monitor cable.
    • For USB port issues, try all available USB 3.0 (blue) ports until you find one that works. You may want to try the USB ports on the back panel instead of those you may have on the side or top of your computer.
    • Make sure both parts of the Rift headset connector cable are still firmly connected to your computer.
    • Try restarting your computer, and re-launch the Oculus app (not the Oculus Setup app).
    Note:

    SLI and other multi-GPU configurations aren't supported for Rift. Whichever GPU you connect to will be the only active GPU for the Rift headset.

    • If you have a mirrored pair of GPUs, you can connect to either GPU.
    • If you have a mismatched pair, connect to the more powerful GPU.
    • If the Rift headset isn't connected to your primary GPU, some games won't work correctly. The primary GPU is the one your computer's monitor is connected to.
    • If you're on Windows 7, and you have an AMD GPU, you'll need to connect your computer's monitor to the same GPU you're using for Rift.
  • Oculus sensor connection issues:

    • Try all available USB 3.0 (blue) ports until you find one that works. You may want to try the USB ports on the back panel instead of those you may have on the side or top of your computer.
    • Try restarting your computer, and re-launch the Oculus app (not the Oculus Setup app).
  • Rift personalization (Rift fit and adjustment) issues:

    If you're having trouble:

    1. Take the headset off and set it down.
    2. Unfasten the right and left tabs.
    3. Pull the tabs back an equal amount on each strap arm and re-fasten them.
    4. Try putting on the headset again.
  • Firmware update issues:

    • Check to make sure you're still connected to the Internet.
    • Check your Windows firewall settings.
    • Make sure the headset and sensor are still firmly connected to USB 3.0 (blue) ports.
    • Disconnect and reconnect the headset and sensor. If you have additional USB 3.0 (blue) ports, for instance on the back of your computer, try those.
    • Try restarting your computer, and re-launch the Oculus app (not the Oculus Setup app).
  • Oculus sensor setup issues:

    • Remember to point the sensor where you'll be standing, not necessarily where you are when you're sitting at your desk.
    • Try moving further back. You don't want the sensor to be closer than 3 feet (1 m) to your head.
    • Make sure nothing's getting in between your head and the sensor. This includes the edges of the surface the sensor is on.
    • Make sure the shiny side of the sensor is pointing toward you. (If you can read the word "Oculus" on the sensor, it's backwards).
    • Make sure you've removed the protective film from the sensor lens.
Oculus Remote and Xbox Controller Issues
  • Oculus remote issues:

    • Hold down the select button (the center button, inside the navigation ring) a little longer.
    • Try holding the remote closer to the headset.
    • Make sure both parts of the Rift headset connector cable are still firmly connected to your computer.
    • Try removing the battery and putting the battery back in.

      1. Slide the battery door on the back of the remote down, toward the lanyard.
      2. Use a pointed tool like the included Audio Tool to pry the battery loose.
      3. Check for and remove any pieces of the clear plastic strip.
      4. Put the battery back in, with the lettering on the battery facing you.
      5. Then try pairing again, by holding down the select button.
    • Try setting up your Oculus remote using the Oculus app (requires skipping the Oculus remote screen during initial setup):

      1. In the Oculus app (on your computer's monitor), click the menu icon
        in the upper right to open the dropdown menu.
      2. Select Settings.
      3. Click Devices from the list on the left.
      4. Click Configure Rift toward the upper right, and select Add Remote.
      5. Try pairing again, this time by holding down the select button and the Oculus button on your remote.
  • Xbox controller issues:

    • Make sure the Xbox controller is powered on—press the Xbox button at the top center of the controller—immediately before you try pairing.
    • Hold down the sync buttons on both the Xbox wireless adapter and the front edge of the Xbox controller at the same time. Note that the sync button on the Xbox controller isn't the same thing as the Xbox button.
    • Use the USB extender cable to connect the Xbox wireless adapter.
    • Unplug the USB extender cable from your computer, and unplug the Xbox wireless adapter from the USB extender cable. Reconnect the USB extender both to the Xbox wireless adapter and to the USB port on your computer.
    • Make sure you're using a USB port directly on your computer, not a USB hub or a USB port on your monitor. If you have more than two USB 3.0 (blue) ports on your computer, make sure you're using a USB 3.0 (blue) port. (Don't disconnect the sensor or headset from USB 3.0 ports to do this, though.)
    • Make sure both parts of the Rift headset connector cable are still firmly connected to your computer.
    • Re-launch the Oculus app.
    • Try pairing again, making sure you follow this order: Xbox button on the Xbox controller, Xbox wireless adapter sync button, Xbox controller sync button.
Note:

If you're still having issues with: