If you’re having trouble using your Oculus device, you can visit the Oculus forums to get help from the Oculus community.

To contact Customer Support directly, submit a support ticket.

If you work in the press and have a question about Oculus, please email press@fb.com.

If you have questions about an Oculus device that's not related to an issue, visit Facebook Reality Labs Demos to schedule a customized digital demo with a Product Experience Specialist.

With Oculus, we're creating new ways for people to defy distance and connect with each other and the world around them. Through virtual reality, we can radically redefine the way people work, play and connect. This is a new environment for many people and it’s important to have clear guidelines for respectful behavior. We want everyone to feel safe while they enjoy an immersive virtual experience.

The Community Standards outline what is and is not allowed on Facebook apps and technologies, and apply to both content and conduct in VR. You can read the full Community Standards here. To help you better understand how the Community Standards apply to conduct in a virtual space, we highlighted areas of our policy and how they apply to conduct in VR.

Oculus users come from many different backgrounds, so make sure that your conduct (as well as any content created or shared) is appropriate for a diverse audience and does not violate the Community Standards. Do not:

• Harass or bully other users through conduct, including:

• Stalking or repeatedly following others against their wishes
• Cornering, blocking normal movement, physically intimidating or invading personal space without consent
• Encouraging intimidation or bullying of others, including threats to SWAT, hack, dox, or DDOS.

• Conduct yourself in an offensive or abusive way, including:

• Touching someone in a sexual way or making sexual gestures.
• Sexualizing minors in any way. In cases of sexual exploitation of children, we report content to the National Center of Missing and Exploited Children.
• Supporting or representing hateful ideologies or groups by using symbols or attacking people on the basis of race, ethnicity, national origin, religious affiliation, sexual orientation, caste, sex, gender, gender identity, and serious disease or disability.

• Impersonate a Facebook employee, partner, representative, or other real person or encourage other users to do so.

If we find that you have violated the Community Standards or this Conduct in VR Policy across Facebook or Oculus products, we may take action on your account, including temporarily restricting or suspending your account. For repeated or egregious offenses, we may permanently disable your account.

If you notice someone isn’t following the Community Standards or Conduct in VR Policy you can report them by completing the following steps:

When you report someone, make sure to include the following info:

• The username of the person you're reporting.
• The issue or reason for reporting.
• The app the issue happened in.
• The date and approximate time of the abuse.
• A description or additional details of what happened.
• A video recording of what occurred (if available).

If you’ve received a notification that your account has received a warning or suspension, a report against your account was reviewed and deemed in violation of the Community Standards or Conduct in VR Policy.

Violating the Community Standards or Conduct in VR Policy may result in actions taken against your account, including but not limited to, suspension or termination of your account.

Please reach out to Oculus Support if you wish to appeal.